Customer Service Manager
Resume:
Date of Birth: November *, ****
Religion: Roman Catholic
Nationality: Filipino
Civil Status: Married
Height: 5 '6''
Weight: 90 lbs.
I can speak or write:
CAREER OBJECTIVE
PERSONAL EXPERIENCE
English and Tagalog
To obtain an entry level position that will utilize and enhance my knowledge and skills to create a productive work environment that will contribute for the further growth and development of the company. Receptionist / CSR Chef's Magic Trade Center Inc. - (AHAM CORP. -American Home Appliance)
(MAY 24, 2012-April14,2018) - No. 34 American Home/CYA Building Morato St., SFDM QC. Contact No. 3744567 to 74
Duties and Responsibilities
• To Handle Customer on the phone and in person
• To assist Customer Queries
• To Managed and redirected customer complaints
• To Handle and manage all visitors ( Walk-in)
• Recorded all customers interactions
• Prepare reports, letters & documentsTo encode and update report on system
• To followed up with customers
• To Handle Service Technicians
Ann Gellie Alejo Mundo
41a Bukid St. Barangay Balangkas Valenzuela City
Contact Number: 099********/093********
E-mail Address: adbt2s@r.postjobfree.com
EDUCATIONAL BACKROUND
COLLEGE CALL CENTER MANAGEMENT
BULACAN POLYTECHNIC COLLEGE
YEAR 2010 - 2012 (Including all Summer Class)
HIGH SCHOOL LIPAY NATIONAL HIGH SCHOOL
STA. CRUZ ZAMBALES
YEAR 2006 – 2010
ELEMENTARY
OFFICE SKILLS
SKILLS
BAYTO ELEMENTARY SCHOOL
STA. CRUZ ZAMBALES
YEAR 2000 - 2006
• Telephone & Front Desk Reception, Customer Service Filing, Database & Record Management, Executive & Administrative Support, Reports & Spreadsheets and Complaint Handling
• Knowledge in Microsoft Office Application.
(i.e. Microsoft Word, Excel, PowerPoint and Adobe Photoshop) CHARACTER REFERENCES
Ricardo Donato Veronica Flores
MIS Manager Secretary
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