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Nerissa L. Vergara
Contact No.: 009**-****-****
Email Address: *************@*****.***
Abdulla Bin Masood Street, Bin Mahmoud, Doha, Qatar Summary
More than 18 years of successful experience in General Administrative and Customer Service Support with recognized strengths in account maintenance, problem-solving and trouble- shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Possess a unique mix of experience, knowledge and skills.
• Knowledgeable using accounting systems (Peachtree and Oracle) and Microsoft Office (Microsoft Excel, Microsoft Word and Microsoft Power point).
• Ability to train and motivate customer service co-employees.
• Can work independently with minimal supervision.
• Hardworking, fast learner, self- motivated and goal-oriented person.
• Develop plan, conduct audits and variance analyses, process payroll reports and filings, and maintain/update accurate inventories.
Experience
Production Assistant at Eclick Multimedia Solutions January 2018 – February 2020
• Performs General Administrative functions.
• Receive and answering phone calls and emails from respective clients.
• Facilitate timely and accurate recording of all financial records and file of Production Department.
• Process payments of materials purchases in a timely & accurate manner.
• Prepare Invoice, Purchase orders and other documents for purchasing of materials and office supplies.
• Prepare tender documents, Proposal and Quotations.
• Monitor Photographers schedule and task on a daily basis.
• Manage General Manager’s calendar and scheduled.
• Coordinate the Client with regards to project on hand.
• File keeper
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Document Controller at Quanto Bello Qatar
June 2016 - December 2017
• Update Project Files and Register (Hard Copy and Soft)
• Generate, Maintain and Tracking of the following Documents: 1. Delivery Notes
2. Transmittals
3. Official Letters
4. Site Minutes of Meetings (Maintain only)
5. WIR, MIR & RFI’s
6. Sample Submittals and Approvals
7. Pre-Qualifications Submittals
• Prepare Variation Orders Submittal and Approvals (if needed)
• Assist Administrative duties:
• Worker’s timesheet tabulation
• Flight Booking for Project Team
• Assist PM’s for documentations
• Assist QS in getting quotes from suppliers
• Prepare Head Office and Site Timesheet
• Maintain Office supplies
• Formulation of submittal according to client format
• Coordinate and communicate the Site Team for official documentation
(PM’s/Site Engineer’s)
• Assist the Procurement team for preparing PO’s and other relevant documentations.
• Handover Documents
Assistant Support Services Coordinator at Middle East Business Solutions March 2015 - September 2015
• Prepare monthly Invoices transmittal for Ooredoo bills and vehicle rentals.
• Prepare PRF (Purchase Requisition Form)
• Daily closely monitoring of housekeepers and maintenance team.
• Verify receipts for reimbursements and prepare liquidation report.
• Prepare LOI (Letter of Intent) for apartments and vehicles then provide report to the accounts for new lease.
• Prepare KAHRAMAA application form and requirements for transfer.
• Prepare monthly attendance transmittal and leave application of to be submitted to HR Department.
• Prepare monthly office supplies and cleaning materials requisition
• Prepare weekly scheduled and daily monitoring of housekeepers.
• Updated accommodation and vehicles master file from time to time.
• Check traffic violations weekly.
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• Check weekly vehicle replacement report.
• Updated expenses summary for every invoice received for all company owned vehicles.
• Conduct inventory for fixed assets and cleaning materials.
• File and scanned all paper work and legal documents. Administrative Assistant at Ferrovial Agroman S.A. October 2014 - January 2015
• Performs general administrative functions.
• Receive and answering phone calls and emails from respective clients and Joint Venture Partner
• Facilitate timely and accurate recording of purchases, expenses and subsequent payment of cost centers or buying stations.
• Process payments of materials purchases in a timely &accurate manner.
• Prepare purchase orders and other documents for purchasing of materials and office supplies.
• Manage flight bookings and hotels reservations of each employee.
• Payroll Preparations.
• Assist in tendering team as required
• File keeper
Accountant & Sales Support at Sultan Obaidan Trading Company WLL September 2012 - October 2014
• Responsible for more than 200 individual and corporate accounts.
• Support sales reps in opening new accounts and upgrading existing service.
• Quickly and effectively solve customer challenges.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Facilitate timely and accurate recording of purchases, expenses and subsequent payment of cost centers or buying stations.
• Maintain accurate supplier purchases and customer’s records in the system.
• Process payments of materials purchases in a timely & accurate manner.
• Submit weekly & monthly report of purchases, daily materials expenses report and inventory materials.
• Facilitate and monitoring bank accounts and other financial records.
• Facilitate data entry of all invoices, receipts, deposit slips and other transactions.
• Receive and answering emails of supplier’s and customer’s inquiry.
• Prepare Payroll, Quotations, and costing for the shipments.
• Prepare Letter of Credit, Documentary Credit and other bank documents require for importing of goods.
• Coordinate to the Internal Auditor during quarterly and annual audit. Page 4
• File keeper.
Program Assistant at Opportunity Kauswagan Bank
January 2010 - January 2012
• Facilitate the timely & accurate recording of expenses and subsequent payments of the clients.
• Process the individual loan of the clients.
• Maintain the client records in the system.
• Monitor & record accounts receivables and payable.
• Assist in the processing of payments of purchases.
• Payroll preparations.
• Review, analyze and recommend adjusting entries in the system.
• Performs general administrative functions as required.
• File work done.
Administrative Staff / Clerk at Manila Electric Company (MERALCO) April 1999 - March 2009
• Performs general administrative functions.
• Received complaint and work request for repair and maintenance of building facilities.
• Prepared monthly accomplishments reports.
• Facilitate the timely and accurate recoding of purchases, expenses and payment for all suppliers.
• Monitoring of all stock and non- stock materials.
• Payroll preparations.
• Review, analyze and recommend adjusting entries in the system.
• Handling and keeping all important documents.
• Receive emails and inquiry of customer’s satisfaction.
• Prepare weekly, monthly of job orders, purchases and all daily transactions.
• Prepare annual cost budget.
• Conduct physical inventory for all stocks and non- stocks items, company property such as tools and work equipment and office furniture and fixtures in monthly, quarterly and annual basis.
• File keeper
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Personal Information
Date of Birth: 11 December 1978
Nationality: Filipino
Status: Married
Education
Baliuag University – Philippines (1995-1999)
Bachelor of Science in Business Administration (BSBA) Major in Computer Management and Operations