John Moore Page *

*** ***** **** **** *****: 678-***-****

Dallas, GA 30157 adbszt@r.postjobfree.com

Implementation Consultant

Summary of Qualifications

Professional communicator who has managed multiple new implementations as well as facilities operations simultaneously. Will always quickly become a subject matter expert of all in my purview, to ensure professional implementation and prompt resolution of issues, as they arise. Previously served in supervisory roles as well as primary escalation resource for customer conflict resolution.

Accomplishments

Northside Hospital

Promoted to Project Integration Management position

Successfully implemented and integrated over 20 new physician practices

Managed 11 acquired practices operations daily. (Purchases, Medical Billing, Revenue Integrity, Managed Care, Certifications and overall Hospital/Practice interaction)

Thoroughly kept to the pulse and interworking’s of all practices within my purview, through excellent rapport and relationship building, with all providers and their staff.

Enthusiastically and Successfully completed new services projects (Referral building, Financial Assistance, Health Information Services, Meaningful Use Attestation, PQRS)

Create and Maintain Physician Practice Policies and Procedures

Served as point person and main Liaison between all hospital services and all acquired Physician Practices of all specialties.

Completed Northside Hospital’s Project Management Training Course

McKesson

Implemented proprietary EMR System for over 50 clients.

Remotely managed at times up to 10 Implementations simultaneously maintaining satisfaction.

Guided 30+ customers through Meaningful Use attestation.

Implemented and trained EMR system in as little as one week with on-site option.

Served as main liaison between customers in training and support and development.

Recognized as a top performer and routinely selected for complex projects.

Smith & Nephew

Recognized as a quick learner of client’s interest and a closer.

Initiated sales process for over 2.5 Million dollars in capital equipment during complete tenure.

Procured the sale of over $300,000 in inter-surgical sales during complete tenure.

Created and maintained company/customer relationships, to further book of business.

Skills

Zeal for teaching

Excellent communication

Customer focused

Active listener

Professional demeanor

Leadership

Works well Independently

Nurturing team player

Problem solving

Proficient in technical terminology

Proficient in medical terminology

Ability to quickly develop rapport and results.

John Moore Page 2

Northside Hospital - Atlanta, Georgia – Oct 2014 to Oct 2019

Physician Practice Integration Specialist June 2017 to Oct 2019

Northside Hospital - Atlanta, Georgia

Responsible for management of the entire physician practice onboarding process from project definition/scope through implementation

Integrated and establish operational plans for specialties ranging from Neurosurgery, Gastroenterology, Orthopedics, among many others.

Generated plans for Practices to achieve Quality Measures set forth by Hospital on a quarterly basis

Coordinated project management activities for all Physician Practice Management engagements including employed Doctors and Physician Service Agreements

Established detailed project plan to include project tasks, timelines, resources, budget, and status to drive project milestones

Developed IT, Construction, and FF&E budget based off of current and future state workflow, i.e. adding Physicians, physical relocation, and staffing

Responsible for budget generation and approval, ranging between $85,000 to $550,000

Fostered and nurtured relationships with shared departments responsible for physician practice integration and efficiently negotiate project objectives to meet practice start date successfully.

Physician Practice Operations Specialist Oct 2014 to Oct 2019

Northside Hospital - Atlanta, Georgia

Project managed on-boarding of newly acquired physician practices, including project initiation, preparing capital budgets and coordinating all other department stakeholders

Initiated the maintenance and procurement of capital items.

Handled physician practices’ financial responsibilities and revenue cycle functions, ensuring timely charge entry.

Addressed outstanding billing issues, which may prevent efficiency.

Served as liaison between billing department and practices.

Analyzed and developed process improvements related to overall physician practice operations.

Interfaced with appropriate hospital departments related to operational and compliance needs.

Implementation Consultant Jan 2012 to March 2014

McKesson - Atlanta, Georgia

Consulted with clients to effectively implement application software.

Trained and assisted clients on insurance credentialing with Clearinghouse.

Served as an application subject-matter expert for physician offices during the entire implementation process,

as well as on-site go-live support.

Configured software to provide the options and features requested.

Trained physicians, staff, and end-user personnel in utilization of the software.

Acted as liaison between the Physician, technical development staff and support.

Identified and validated the data elements and sources required to meet CMS Meaningful Use measures II,

consulted with client on understanding MU and attestation.

Facilitated monthly ‘train the trainer' sessions associated with monthly system upgrades.

Supported dozens of projects simultaneously.

Surgical Field Representative Aug 2008 to Apr 2011

Smith & Nephew - New York, New York

Initiated sales process for over 2.5 Million dollars in capital equipment during complete tenure.

Insured an expert level of Field technical service and support for proprietary video surgical equipment.

Promoted the company's product line through sale of disposable products pre, post and during surgical

procedures.

Assembled Mechanical, electronic, video and network products and provided post installation support.

Installed proprietary Hardware and software and provided post installation support for customers.

Instructed frequent training seminars for both internal and external customers (in-service).

Scheduled preventative maintenance and customer care support for facilities under service contracts.

Conducted pre installation design and inspections (physically and blueprints).

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