Manager Customer Service
Resume:
Hilary J. Poepperling
adbsx1@r.postjobfree.com
Retail Store Manager
Camping World
Harrisburg, PA
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WORK ACCOMPLISMENT: My leadership skills and the development of a highly productive team has turned this store into the prototype store for customer service, we are recognized out of 120 stores as the top store.
Manages all aspects of the business to ensure that focus stays on key business initiatives, store presentation, marketing execution and daily operational cost control
Accountable for increasing sales units per transaction, transaction size, and high levels of profitability through training, staffing, scheduling practices, and customer service
Building relations with customers and promote sales whenever interacting with customers and associates
Manages all phases of store operations to ensure maximum sales and profitability by creating an environment that is merchandise driven and customer focus
Manages daily results through setting goals and training employees
Develops unique ways to drive sales through events, community activities and other local marketing opportunities
Identifies key product drivers for merchandise presentation to enhance sales
Collaborates with the Merchandising and Marketing departments to increase sales
Obtains customers’ feedback to improve product lines and services
Recruits and select staff in conjunction with developmental opportunities
Maintains a safe work area for customers and co-workers
Accounts Receivable-Accounts Payable, Expense Reports
GL Report/Budget
Preparing Payroll/Time Sheets
Scheduling Employees
Preparing Purchase Orders and procuring Parts and Office Supplies
Preparing Daily Reports, Month End Report
Handle Customer Complaints and Inquires and Employee Issues
Oracle – POS System
Project Manager
Varish Construction
Gettysburg, PA
4/2012 to 2/2013
Managing multiple projects, responsible for overseeing the project from start to finish
Perform safety meeting and follow safety regulations on all jobs
Perform daily inspections of quality workmanship
Schedule equipment, man lifts, fork trucks etc
Ordering of Materials and scheduling of Man Power
Review Submittals, Blue Prints and Shop Drawings
Prepare Job Status Reports, Employee Timesheets, and Expense Reports
Schedule and attend meetings with Sub-Contractors, Prime Contractors, Superintendents, Estimators and Project Owner/Owners
Coordinate and Implement the Project Schedule. Approve Invoices; create RFIs, and Change Orders
Work with Sub-Contractors, Suppliers to meet project deadlines and handle issues that arise on a daily basis
Hiring and firing of employees
Work as a superintendent, laborer as needed to get projects completed on time
Associate Commodity Specialist
Department of General Services, Commonwealth of PA
Harrisburg, PA
5/2006 to 4/2012
Commodity Specialist 2/2007 to 11/2011
Business Analyst 5/2006 to 2/2007
WORK ACCOMPLISMENT: Received the Governor’s Award of Excellence for getting two high profile bids out in 6 months.
Responsible for the administration of all procurement activities from the development and implementation of the sourcing strategy to the management of contracts and the supply for assigned commodities
Current Project: Equipment Maintenance Contract, Media Planning Contract, Media Advertising Contract and Audio Visual Production Contract
Develop and maintain supplier contracts, monitor agency compliance to contracts
Develop and maintain commodity plans
Provide direction to and work closely with commodity team, assigned contract coordinators, and business analyst
Review request and provides recommendations for emergency purchases, sole source purchases
Assess bids-proposals, documents recommendations and communicate results to agencies and suppliers
Supplier Negotiations
Responsible for tracking and managing cost savings-metrics
Managing supplier base
Develop and manage commodity councils for commodities
Quality management of internal processes and supply chain
Attend and provide meetings
Develop RFI, RFQs, RFPs and ITBs with potential supplier and other Commodity Specialist
SRM customer help desk
Help develop the DGS Disaster-Emergency Contact List
Executive Administrative Assistant
Rite Aid Corporation
Camp Hill, PA
5/2002 to 5/2006
Project Leader for Supplier Collaborative Business Partners
Schedule and organize 32 meetings for the Collaborative Business Partners
Provide Administrative support to the Vice President of Category Management Systems, one Director, one System’s Manager and two Contractors
Create and maintain spreadsheets for tracking of department functions
Prepare reports on a daily, weekly and monthly basis
Prepare internal and external correspondence
Maintain calendars for Vice President, Director, System’s Manager and Contractors.
Arrange travel; schedule and coordinate Suppliers and Rite Aid training classes, coordinate and manager committee projects as well as participate on the committees
Prepare expenses reports
Handle customer complaints and inquires
Prepare training manuals, along with training the suppliers on Rite Aid applications.
Re-Organized and updated departments filing system
Maintain and enforced a training schedule for our suppliers
Help develop policy and procedure for the Supplier Advisory Board and Collaborative Business Planning Partners
Help desk for the Vendor Portal
EDUCATION
Graduated 1985 - Elk Lake High School
1991 to 1994 Luzerne Community College - Business Administration
Completed the HIPPA confidentiality course
Procurement 101 – John Troxel Training
Proficient in Word, Excel, Power Point and Access
Adobe Professional
Project Management Basic
Self Help Courses:
DiSC –Dominance, Influence, Steadiness, Conscientiousness Behavioral Training
Setting Goals and Standards Training
Time Management and Prioritizing Training
Fish! Catch the Energy, Release the Potential, training that empowers employees to be more effective in the job
COMMUNITY ACTIVITIES
Harrisburg Young Professionals
East Penn’s Borough Choral Booster-Treasurer
Endless Mountains Council of the Arts-Board Member
Emergency Management Coordinator for Meshoppen Township
Penn’s Best Relay for Life Team
PA Food Bank
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