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Customer Service Management

Location:
Rawdat Al Khail, Qatar
Posted:
February 16, 2020

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Resume:

VIVIAN CHINYERE OKPARA ******** adbsug@r.postjobfree.com

PERSONAL INFORMATION

Nationality: Nigeria Marital status: Single

Date of birth: 13th February, 1996 Visa status: Visit –6 months visa PROFESSIONAL SUMMARY

I have been involved in teaching and hospitality management for four years and I am ready to offer my knowledge to any firm. While a portion of my knowledge base is derived from education (social Studies and Political Science studies), my real-world experience has enabled me to develop a true feel of how to attend to people of different nationalities and race. My experience at hospitality industry has groomed me to know the needs of guests/customers and I will apply the same skills to any facility management I am working with, hence contributing to the success of the firm. EDUCATIONAL QUALIFICATIONS

Social & Political Studies

Federal College of Education – Alvan Ikoku Dec. 2017 Owerri, Imo State, Nigeria

West African Secondary School Examination 2014

Ede Secondary School

Odekpe, Anambra State, Nigeria

PROFESSIONAL KNOWLEDGE

- Team Leadership Skill

- Environmental Safety management

- A wealth of customer service experience

- Reinforcement and class room management

- Control and command of proper communication

WORK EXPERIENCE; Total of 4 Years in hospitality management and classroom teaching 2017 – 2019 Porter - Cyson Hotel Asaba

- Guests engagement

- Directing and helping guests with luggage transfer

- Attending to customers on calls

2012 – 2014 Class room Teacher - Hill City Royal Academy

- Roll call of students’ attendance

- Educate students about safety of the environment

- Develop lesson plan and teach the students according to plan REFERENCES – On Request



Contact this candidate