Ivo Leonal Martin Proenza

Cuban

Mob: +971-**-***-****

adbsq8@r.postjobfree.com

PERSONAL SUMMARY

Waiter and chef with more than 6 years of experience in restaurants and bars, dedicated and passionate to the world of customer service, always giving the best customer service and trying to make every experience unforgettable.

EMPLOYMENT HISTORY

VIP waiter white Dubai and Drais - Dubai, United Arab Emirates

August 2019 – Till date. Addmind CO.

●Providing superior guest experience.

●Providing personal upscale service to guests

●Upselling Food and Beverage with full knowledge of offerings

●Ensures that all information and duties received by the Team Leader is adhered

●Follows all hygiene standards set in the company hygiene manual.

●Ensure orders are thoroughly checked before arrival of the guest.

●Ensures proper cleanliness of the station is maintained both throughout the service and after.

●Adhere to sanitation, safety and alcohol beverage control policies.

●Process guest bills efficiently and correctly.

●Flexible with varying schedules to reflect business needs.

●Must have knowledge of food & beverage preparation and service

●Assists the designated station at all times.

●Makes oneself aware of all emergency procedures.

●Tally monetary settlements for the VIP tables

●Able to maintain a good teamwork relationship with colleagues.

Team Leader at La Tabilta- Hyatt Regency Dubai, United Arab Emirates

June 2018 – July 2019 Award- winning Mexican restaurant 2017

●Supervise, support, schedule, assign daily work, inform and train team members in all restaurant activities and operations

●Monitor, observe and assist in evaluating team member performance

●Support and assist team members in handling guest inquiries and requests and in resolving guest complaints

●Ensure compliance with health, safety, sanitation and alcohol awareness standards

●Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly

●Assist in monitoring inventory and inventory control

Customer Service Team Leader -Fabrica Del Arte Restaurant & Bar Havana, Cuba

January 2018 – May 2018

●Strong lead of customer support staff

●Team training

●Inventory management

●Ordering Restaurant Supplies

●Ensuring compliance with licensing, hygiene, health and safety legislation/guidelines.

Head Station Chef -La Guarida Restaurant & Bar Havana, Cuba

September 2016 – December 2017

Preparing, cooking and presenting specialty dishes

●Managing and training any demi-chef de parties

●Assisting the sous chef and head chef to develop new dishes and menus

●Ensuring high standards of food hygiene and follow the rules of health and safety

●Monitoring portion and waste control to maintain profit margins

LANGUAGES

English (Full professional proficiency)

Spanish (Native proficiency)

EDUCATION

Culinary School of Havana, Cuba

- International First Degree Baker

International Tourism and Entertainment- Havana, Cuba

- International Tourism and Entertainment

SKILLS

●Strong client relations

●Creative problem solver

●Strong hospitality background

●Customer satisfaction specialist

●Committed team player

●Self-motivated, Courteous and Team Player

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