Professional Operations Manager

Stephen Lee

**** ******** **.

Randallstown, Maryland 21133

Phone: 410-***-****

Email: adbspy@r.postjobfree.com

LinkedIn: www.linkedin.com/in/stephen-lee-mba

Summary

Motivated Senior Operations Manager with experience managing all levels of large and small-scale projects, from implementation to completion, including budgeting and administration. Exceptional leader talented in operations, team development/building, safety and quality. Technically-savvy with outstanding relationship building traits, educating and presentation skills through product knowledge. Sr. Manager with 20 plus years' experience in training, problem solving, coaching and motivating, general and project management, product marketing and management, negotiation, mediation, reducing operating cost and inventory control. Areas of expertise include team building, change agent, customer relations, employee engagement, proven leadership, reporting, multi-site (state) management and continuous improvement.

Skills

Cost Reduction Leadership Warehousing/Distribution Budget and forecasting

Inventory Control Continuous Improvement Quality Driven Recruiting

Multi-site management P&L accountability Team building Operations Management

EMPLOYMENT

TERMINAL MANAGER (Contractor) JAN 2019/ PRESENT

NARS, LLC JESSUP, MARYLAND

oLed my team to winning 3 Awards; high AAR audit score, low damage claims and no injuries for 2019. Also won the “Triple Crown Trophy”, only 3 given out in the entire network. First time in terminal history for Triple Crown and highest AAR score.

oBuilt a highly motivated and successful team around sound fundamentals, understanding continuous improvement, VOC (Voice of Customer) and CTQ (Critical to Quality).

oSlashed CPU (cost per unit) by 25% by recruiting and employee engagement while ensuring continuation and enhancements of services.

oObtained the highest AAR (American Association of Railroads) audit score in the terminals’ history with a 99.42% (October 2019) by applying DMAIC principle (Define, Measure, Analyze, Improve and Control).

oDecreased claims against the company by 80% with emphasis and training on safety and quality, which saved the company money in Worker’s Comp from previous year of over $600, 000 to now $95,000, trending at $100,000, total savings upwards of $500,000 for 2019.

REGIONAL OPERATIONS DIRECTOR JAN 2016/ JAN 2019

BONDED FILTER, LLC NORTHEAST, REGION 1

oPromoted from Regional Manager to Regional Director as a result of continued 100% attainment and growth performance within Region.

oIncreased attainment (completion) in assigned Region from 85% to 100% over 2017 fiscal year for each quarter bringing over $6 million in revenue from Region 1 to include the following states; Virginia, D.C, Maryland, West Virginia, Ohio, Penn., New Jersey, New York, Mass., Rhode Island, Maine, and Vermont.

oRecruited, trained, and mentored Regional Service Managers (RSM) within Region.

oIncreased employee retention by 30% by conducting new hire training at BFCU (Bonded Filter University) in Nashville at Bonded Filter Corporate office for all new hires along with Regional Managers within the organization.

oImproved customer retention by developing and directing service action plans for the region to monitor performance and ensure service delivery standards are consistent with customer requirements.

oIncreased revenue streams by 15% by solving problems with existing equipment and enhancing services to accommodate each application.

REGIONAL OPERATIONS SUPERVISOR MAR 2015/ JAN 2016

REDBOX BALTIMORE, MD

oSupervised the merchandizing of self-serve kiosk in Baltimore market

oManaged daily routes in effectiveness and efficiency.

oPerformed reviews semi-annually and annually.

oTrained merchandisers in new policies and procedures when implemented by corporate.

oPerformed one-on-one’s weekly to ensure merchandisers are following proper procedures.

ZONE MANAGER JAN 2007-MAR 2015

CARROLL COUNTY TIMES / BALTIMORE EXAMINER BALTIMORE / WESTMINISTER

oIncrease route efficiency by 25% through route analysis and proper disbursement of routes based upon demographics.

oReduced cost by 15% negotiating contractor’s rates, while not compromising quality of services being rendered.

oManaged warehouse and production during assigned shift, with emphasis on maximum productivity and efficiency, above and beyond company’s KPI’s.

DISTRICT MANAGER (Consulting) AUG 2008-FEB 2011

VALET WASTE, LLC MD, DC, VA, PA, NJ

oLowered cost by 15% and increased productivity 10% with routine site visits to properties in my portfolio forming better customer relations.

oManaged all phases of contract negotiations for independent contractor within assigned district

oReduced complaint ratio by 27% through strict recruiting guidelines I initiated with focus on continuous improvement

oResolved any/all issues recorded in the company’s customer service database pertaining to my portfolio of properties and contractors servicing them.

REGIONAL WAREHOUSE/TERRITORY MANAGER MAR 2004 - JAN 2007

ROYAL CUP COFFEE CAPITAL HEIGHTS, MARYLAND

oIncreased overall sales of territory 17% across the board, which is accumulative of several sales categories with modest to excellent increases across the board.

oIncreased total sales from $700k to over $1 million in 2006.

oManaged high-profile accounts (PGA Tour-Country Clubs, National Chain Hotels, 5 Star Restaurants, etc…), multiple, simultaneous projects and met client’s special demands.

oWon TM (Territory Manager) of the year for 2006 from Mid-Atlantic Region with highest growth in sales for 2006.

Personal and Transferrable Skills

Logistics, People Management, MS Office, Leadership, Business, Analytical, Budgeting, Cost Analysis, Training, Business Development, Time Management, Proactive thinking, Coaching, Mentoring, Writing, Orientations, Compliance, Dedication, Motivation, Prioritization skills, Contract Management, Negotiating, Recruiting, Forecasting, Problem solving, Liaison, Customer Service, Self-motivated, Excellent Communication Skills, Conflict Resolution, Implementing New Processes, Organized, Field Service, Front-Line Management, Warehousing, Distribution, Transportation, Delivery.

EDUCATION & CERTIFICATIONS

KINGSBRDGE UNIVERSITY MASTER’S DEGREE- BUSINESS ADMINISTRATION

Lean Six Sigma Mental Agility NASBA- Certified

Facilitation Managing Managers

Extreme Productivity Coaching for Leaders

MILITARY

UNITED STATES ARMY

WARTIME SERVICE MEDAL VETERAN FORT SILL, OKLAHOMA

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