Llanie A. Eiman

Al Safaa Tower, Hamdan Street, Abu Dhabi

United Arab Emirates

adbsos@r.postjobfree.com

+971-*********

PROFILE

Knowledgeable in MS office (outlook, word and excel)

Knowledgeable in SAP system

Motivated and self-driven

Genuinely enjoy working as a team to deliver the best service

Ability to handle costumer complaint to provide better customer satisfaction

Experienced in health care-neonatal and elderly patient WORK EXPERIENCE

CALL CENTER AGENT – Property Management

World Trade Center Abu Dhabi

Khidmah/Provis LLC – Abu Dhabi, UAE

September 2018-Present

Manage large amount of inbound and outbound callsthrough CRM and CDT and emails

Attending customer’s interactions and efficiently gather related information to fulfill customer needs

Professionally handle customer’s interactions and ensure the issues are resolved both promptly and thoroughly

Set up appointments for annual buildingmaintenance

Service lift bookings and parking issues (overnight car park booking)

Creating and closing service request through SAP system after work completion

Coordinating directly to facility team with regards to client’s maintenance issues and other concerns

Document issues appropriately based on existing guidelines

Provide easily understood answers adapted to costumer situation ADMIN ASSISTANT – Property Management

Khidmah LLC – Abu Dhabi, UAE

January 2018 – September 2018

General clerical duties including photocopying, fax and mailing

Maintain electronic and hard copy filing system

Maintain office supply inventories and raising PR’s, PO’s and LPO’s

Coordinate maintenance of office equipment

Retrieve documents from filing system

Assist to create and renew lease contract in the system

Accept payments for lease (cheques or cash)and following up bank and wire transfer for payment confirmation

Keeping hard and soft copies of contracts, tawtheeqs, receipts and personal documents on file ASST COORDINATOR/ADMIN ASSISTANT - Housekeeping

Khidmah LLC – Abu Dhabi, UAE

June 2017 –December 2017

Answer general queries by telephone, emails or in person

Retrieving client informations from the computer

Maintain records, filing system and computer files

Monitor daily attendance of staff

Prepares daily, weekly and monthly reports

Supervise the team, work site, staff and driver concern HOUSEKEEPER

Khidmah LLC – Abu Dhabi, UAE

September 2014-June 2017

Ensure high standard of cleanliness, hygiene and tidiness in all areas

Follow schedule of tasks to be completed on a daily basis

Follow staff conduct, company policies and time management guidelines

Able to work efficiently and independently without supervision

Is organized with team materials and prioritized work load INTERNET SHOP ATTENDANT

Al Fahaheel, Kuwait

October 2013-March 2014

Assisting costumers on how to use international calling codes

Knowledge in language translation (simple Arabic to English)

Supervising time usage and cashier work

SALES ATTENDANT

SM City Iloilo, Philippines

April 2009 – October 2012

Assisting customers, explain product quality to attain customer satisfaction

Reaching the monthly and biannual sales quota

Daily, weekly and monthly inventory of product

Provide the best customer service as well as contributing to the development of the company as one of the best asset

AWARDS AND TRAININGS

FIRE FIGHTER TRAINING

Jaheziya Emergency Training School

Tawazun Safety Security and Disaster Management Musaffah South – Abu Dhabi, UAE January 24, 2018

BRITISH INSTITUTE OF CLEANING SCIENCE (BICS)

Sky Tower, Al Reem Island, Abu Dhabi

November 22-24, 2016

Completed kills in:

BU1- Dust control mop sweeping

BU2- Damp mopping

BU3- Suction cleaning of hard or soft floor coverings

BU10- Glass cleaning

INTERNATIONAL AWARD IN EMERGENCY FIRST AID, DEFIBRILLATION AND CPR

High Field Awarding Body for Compliance (HABC Level 2) Golf Gardens 1, Khalifa City A, Abu Dhabi

October 16, 2016

NURSING AIDE TRAINING PROGRAM

Iloilo Doctors’ Hospital, Philippines

May 23- July 23, 2011

NURSE ASSISTANT

Alimodian District Hospital, Iloilo, Philippines

January 14- July 14, 2008

COSTUMER SERVICE PROVIDER AWARD

SM City Iloilo, Philippines

October 26, 2009

PERSONAL DETAILS

Date of Birth: 30 June 1987

Place of Birth: Alimodian, Iloilo, Philippines

Sex: Female

Marital status: Single

Citizenship and Religion: Filipino/Roman Catholic EDUCATION

HEALTH AIDE COURSE- ILOILO DOCTORS’ COLLEGE

West Avenue, Molo, Iloilo, Philippines

2004 – 2005 - Completed

OTON NATIONAL HIGH SCHOOL

Oton, Iloilo, Philippines

2000 – 2004 - Completed

STA. MONICA-RIZAL ELEM. SCHOOL

Iloilo, Philippines

1994 – 2000 – Completed

I hereby certify that the above information are true and correct to the extent of my knowledge and belief. Llanie A. Eiman

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