Customer Service Sales

GINA WIRTH

**** ******** **** *** ******* Ga ****6 · 770-***-****

*****@*********.***

Highly motivated accomplished professional delivering stellar and organizational results within business.

Additional areas of expertise include:

Office Management

Team Building

Project Management

Communication

Customer Service

Operations

STA/ GENTRY SHOP-SNELLVILLE, GA

1993-CURRECT

2004-CURRECT

OFFICE MANAGER/ ASSISTANCE

Specifically, accountable for all operations including bookkeeping, accounts payable and receivable, staffing and requirements, and training across all aspects of a multi-functional small business operation with over $2mm in annual sales

Trained, mentored and oversaw/oversee all associates from 2000 to date

Drove efficiency in the record keeping process by consolidating responsibilities from two associates down to one

Drove efficiency and reduced the error rate related to maintaining customer art work by creating standardized files, organized by customer name, on the network drive as well as creating a process for all associates to follow when posting and retrieving

Recreated and standardized new order from to simplify customer needs and reduce errors

2000-2004

ACCOUNTING MANAGER, STA

Specifically, responsible for all bookkeeping responsibilities including payables and receivables, payroll and associate records

Initial associate to use new software, QuickBooks, and set up all current and new clients records and account information

1993-2000

Sales and Customer Service Associate

Specifically, responsible for client sales via phone, mail or in person, centered on men’s and ladies exclusive clothing in formal rentals

Specifically, provide first-class service for high-end customers by placing orders, and approving multiple versions of artwork

Resolve and open issue including other sales associate issues

Other basic responsibilities: answer phones, take messages, set up appointments, follow production process through to completion of order, organize and separate orders

Attend meetings to talk about upcoming events/opportunities and how best to support

EDUCATION

EARLY CHILDHOOD CARE CERTIFICATIONS, Gwinnett Technical College

Early Childhood Care and Education Basics- Gwinnett Technical College

Child Development Specialist-Gwinnett Technical College

SKILLS

Microsoft office products (Word, Power Point, Outlook)

Quick Books (Accounting Software)

Email, Scan, Fax, Filing (electronic and hard copies)

COMMUNITY

Grayson Elementary- PTA board

Grayson Athletic Association- Head Coach- Girls Lacrosse (Spring)

Team Mom-Football

Team Mom-Travel Boys Lacrosse (Summer)

Graystone Church- Youth Camp Volunteer

North Oconee High School- Titan Club Board member

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