Abdullah Yusuf Mahmoud Raslan

Address: **/ ***** ******* ********, *** October, Giza, Egypt.

Mobile: +201*********

Tel.: +239140647

E-mail: adbsnc@r.postjobfree.com

LinkedIn: http://eg.linkedin.com/in/abdullahraslan/ CAREER OBJECTIVE:

A challenging career opportunity to work among a professional environment in a creative field where my educational background, interpersonal skills and Extensive training can be applied, to achieve more success in my professional life and further to develop my qualifications. EDUCATION:

Bachelor degree in Islamic and Arabic sciences.

Azhar University in Cairo.

PREVIOUS EXPERIENCES:

Arabic and Religion super viso for all (IGCSE) Grades

- Arabic and Religion Teacher for all (IGCSE) Grades.

- Curriculum delivery on smart board.

- Preparing all curriculum activities as soft programs. (Power point – smart note book

– word) files.

- Preparing timelines for all Arabic curriculum

Wise International School

Title: ArabicDepartment ’ s Supervisor .

Period: (From September 2015 Till Now)

Arabic and Religion Teacher for all (IGCSE) Grades

- Arabic and Religion Teacher for all (IGCSE) Grades.

- Curriculum delivery on smart board.

- Preparing all curriculum activities as soft programs. (Power point – smart note book

– word) files.

- Preparing timelines for all Arabic curriculum

Arabic and Religion Teacher for all (IGCSE) Grades

- Arabic and Religion Teacher for all (IGCSE) Grades.

- Curriculum delivery on smart board.

- Preparing all curriculum activities as soft programs. (Power point – smart note book

– word) files.

- Preparing timelines for all Arabic curriculum.

- Support and provide superior service via phones.

- Use questioning and listening skills that support effective telephone communication.

- Understand the impact of attitude in handling calls professionally

- Effectively deal with job stress, angry callers, and upset customers

- Use the most appropriate way to communicate with different behavior types.

- Apply the elements of building positive rapport with different types of customers.

- Apply the proper telephone etiquette to satisfy various customer situations.

- Apply appropriate actions to effectively control a telephone call.

- Identify voice skills and how to enhance a good telephone presentation.

- Meets commitments to customers.

Skills International School (British Division)

Title: Arabic Teac her and Supervisor for Religion Studies. Period: (From September 2009 to September 2013 )

Ecole Lycee Voltaire (smart village international school) Title: Arabic Teacher.

Period: (From September 2013September to 2015 )

Vodafone Call Center

Title: Call Center Agent (Team Leader)

Period: (From October 2008 Till October 2009) Pre Graduation. SKILLS:

Language Skills:

- Fluent spoken and written Arabic (mother tongue).

- Very good spoken and written English.

- Fair knowledge of Turkish.

Computer Skills:

- Excellent Knowledge of all Windows and Microsoft Office applications (Word, Power point).

- Providing computer technical support on a free-lancer basis

- Fast typing (Arabic and English).

- Internet applications: MS Internet Explorer, Outlook Express.

- Multimedia programs such as Windows movie maker.

- Smart Note Book (Smart Board).

- AutoCAD program (Beginner).

Personal Skills:

- Excellent interpersonal and communication skills.

- High Energy and willingness to excel.

- Ability to analyze situations and attention to detail.

- Problems solving skills.

- Being a good leadership with excellent functioning in the managerial field.

- Qualified enough to carry the responsibility and able to work under stress. COURSES ATTENDED:

- The Educational and Psychological Qualification Course for Teacher at Ain Shams University in Cairo.

- The Career Certificate in Teaching Arabic as a Foreign Language (CCTAFL) at American University in Cairo.

- Professional Selling Skills in (promoeventa) a member of GIE Group

- ICDL Course at Aptech Center.

- First Aid (at the Egyptian Red Crescent).

- Civil Defense (at the Egyptian Red Crescent).

- International Humanitarian Law (at the Egyptian Red Crescent).

- Psychological Support (at the Egyptian Red Crescent).

- SPHERE for managing disasters (at the Egyptian Red Crescent).

- Awareness about AIDS, Smoking, and Road accidents (at the Egyptian Red Crescent).

PERSONAL INFORMATION:

Date of Birth : 1st of March 1984.

Place of Birth : Cairo.

Nationality : Egyptian.

Military Service : Exempted.

Marital Status : Married.

Driving License : Available.

EXTRA CURRICULER ACTIVITES:

Egyptian Red Crescent Activities:

- Representing the National Council for Youth in Tunisia within the youth exchange program (January 2008).

- Participating in facing some disasters like:

- Nasr City Building (2004).

- El-Salam 98 ship (2006).

- Upper Egypt train (2006).

- That is through supporting the government and providing First Aid and Psychological support to victims.

- Giving courses about International Humanitarian Law.

- Participating in Poliomyelitis Vaccination Campaigns.

- Participating in General Service Camps.

Member in RESALA society.

Member in VIA society (at AUC).

Arabic language instructor (at RESALA society). (Till Now)

Teaching Arabic language to foreign nonspeaking Arabic people. (Till Now)

Teaching human development courses for the youth (at CEDPA society). (Till Now) References available upon request

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