Customer Service Part Time

Konan Guillaume N’Goran

**- *** ****** ********* **, Edmonton, Alberta T6W 3S7

780-***-****; adbsl8@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS:

• Part time Bilingual Screening Officer with Gardaworld YEG

• Bilingual Customer Service with CARILLION (now called DEXTERRA) at YEG Airport

• Bilingual Customer Service and Valet with Impark (at Jetset Parking)

• Part time Bilingual Cashier at Safeway Garneau

• Over 8 years’ experience of Customer Service as a Primary School Assistant Manager in Ivory Coast

• Over 10 years of experience of Customer, teaching French and English as a Second Language to learners of all ages and levels (children to adults, beginners to advanced)

• Class 5 Driver’s License

• Trained as Bilingual Secretary at Groupe Loko, Ivory Coast

• Certified Test of English for International Communication (TOEIC) Instructor

• Trained in a Peace Education Project by a Swiss organization, Graine de Paix, in educating children about peace and creating a peace culture

• Fast learner and able to easily follow routine tasks & complete them as required

• Critical thinking, research, evaluation and problem-solving skills

• Strong organizational skills and great attention to detail

• Time management skills and ability to accomplish goals within deadlines

• Computer literacy in MS Office Suite applications

• Excellent oral and written communication skills; fully bilingual in English and French

• Physically fit for any kind of activities require by the job and very flexible for any shifts.

WORK EXPERIENCE:

Screening Officer

Part time Bilingual Screening Officer with Gardaworld YEG Airport From February to October 2018

Bilingual Customer Service

Bilingual Customer Service with CARILLION (now called DEXTERRA) at YEG Airport Since July 2018

Bilingual Customer Service and Valet with Impark (at Jetset Parking) Since August 2018

Cashier at Safeway Garneau December 4, 2017 to July 2018

Part time Bilingual Cashier at Safeway Garneau 10930 Ave NW, Edmonton, AB T6G 0S8

Maintenance agent November 2017 to July 2018

Maintenance agent at Holiday Inn and Express, 1102 4 Street, Nisku, AB T9E 8E2

Porter October to December 2017

Derrick Dodge 6211 104 Street, Edmonton, T6H 2K8, Parts Department

Crew Member

Crew member at MacDonald’s Strathcona July to October 2017

English as a Second Language Instructor

Jean Piaget High School, Abidjan, Ivory Coast, 2015 - 2017

• Managed classrooms of up to 40 to 50 students

• Developed lesson plans and instructional materials based on school curriculum

• Prepared, administered and graded exams and tests for each class

• Planned and developed interactive activities for students, including small research projects completed in teams and oral presentations of findings

• Completed monthly progress reports on each student

TOEIC Instructor

Connect IEBS, Abidjan, Ivory Coast, 2016 - 2017

• Managed a classroom of 20 to 40 adult students

• Administered and graded exams for each student

• Provided one-on-one tutoring to individuals requiring extra help with the instruction material

French as a Second Language Instructor (practicum)

French Learning Centre (Centre Universitaire d’Études Françaises), Abidjan, Ivory Coast, 2012-2014

• Taught French Phonetics to students who only spoke English and needed to learn French for work

• Prepared lesson plans and administered instructional material to groups of students

• Administered evaluation reviews for the class

French as a Second Language Teacher

Elementary Public School #5 (Groupe Scolaire Rosiers 5), Abidjan, Ivory Coast, 2006 - 2014

• Managed classrooms of between 15 and 40 students

• Developed lesson plans and instructional materials based on school curriculum

• Administered and graded exams for each class

• Planned and developed interactive activities for students, such as group activities, to teach them how to socialize and interact positively

• Attended monthly meetings with students’ parents to discuss progress and overall behaviours

EDUCATION:

High School Teacher Certificate

ENS, Abidjan, Ivory Coast, 2017

TOEIC Instructor International Certificate

Connect IEBS, Abidjan, Ivory Coast, 2017

Bachelor Degree in English Linguistics

Felix Houphouet-Boigny University, Abidjan, Ivory Coast, 2014

Master’s in English Linguistics

Felix Houphouet-Boigny University, Abidjan, Ivory Coast, 2013

Primary School Teacher Certificate

CAFOP, Abidjan, Ivory Coast, 2006

Baccalaureate (high School Diploma)

CMA College, Abidjan, Ivory Coast, 2000

PUBLICATIONS:

N’Goran, Konan Guillaume: « Les interférences prosodiques dans la production orale des apprenants Anglophones en Côte d’Ivoire » - LTML, Côte d’Ivoire (2015)

• The subject of this dissertation is an overview of the prosodic interferences in oral communication for English learners in Ivory Coast

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