Customer Service Medical Billing
Resume:
Heather Magnano
Conway, SC *****
*************@*****.***
-I have experience in most retail environments. Currently I am enrolled in the Ultimate Medical Academy’s Medical Billing & Coding Associates degree program, but will have my Medical Billing and Coding Diploma in approximately 7 months (as well as a 4.0 GPA). At this point in time I have open availability & reliable transportation. I would prefer part time work, but am very flexible and have no problem working night shift, doing the “dirty jobs”, and using my downtime to clean or organize, working self sufficiently or in a well communicating team. In the future would like to go back to college in PA, as I was only 18 credits short of my Bachelors degree in Fine Art and Psychology. I believe hard work and organization are key to achieving any goal and I truly do enjoy helping & caring for people. I hope you consider me for the position, thank you.
Work Experience:
Seasonal Bellringer for The Salvation Army
Conway, SC
October 2019 to December 24, 2019
-Standing outside, regardless of weather conditions, ringing the bell to entice
people to donate to the less fortunate
-Assemble and set up metal sign, holder, and donation bucket
-Be aware of the donation bucket and near it at all times to avoid theft
-Greet every person that walked by and smile, make small talk (This was how I got one man to donate 600 dollars, the more we talked about topics we were both interested in, the more hundred dollar bills he kept adding to the donation bucket. This is just an example of how I can make use of my people skills, customer service experience, and sales experience in any situation.)
Temporary Sales Associate/Bookseller
Follet Higher Education Group (Northampton Community College Campus Bookstore)
Tannersville, PA
June 2015 to August 2015
-Assist students in buying college textbooks
-Organized and cataloged books
-Stocking
-Provide Customer Service
-Receive and disburse money
-Operate a cash register
-Answer customers' questions
-Answer phones
-Compute and record totals of transactions,
-Greet customers
-Maintain clean and orderly checkout area
-Resolve customer complaints
-Sell products or services
-Price merchandise
Certified Custom Framer/Cashier/Sales Associate
Michaels Arts and Crafts
Stroudsburg, PA
July 2012 to July 2013
-Set up and assisted in the Grand Opening of a new Michaels store location.
-Custom Framing: Including measuring, cutting glass. assembling frame, wiring, backing.
-Provide Customer Service
-Receive and disburse money
-Operate a cash register
-Answer customers' questions
-Answer phones
-Compute and record totals of transactions
-Sometimes do store demonstrations to promote a certain product (like a new play-dough
or a certain brand of paint), which allows you to interact with the customers, let them watch you demonstrate, then try on their own, so they are more likely to buy.
-Greet customers
-Maintain clean and orderly checkout area
-Resolve customer complaints
-Sell products or services, Price merchandise
-Clean, Close up store
Certified Custom Framer/Cashier/Sales
A.C. Moore
Whitehall Township, PA
July 2012 to July 2013
-Custom Framing, including measuring, cutting. assembling
-Provide Customer Service,
-Receive and disburse money,
-Operate a cash register
-Answer customers' questions
-Answer phones,
-Compute and record totals of transactions,
-Greet customers
-Maintain clean and orderly checkout area,
-Resolve customer complaints,
-Sell products or services, Price merchandise,
-Clean, Close up store
Baker/Cook/Cashier/Sales Associate
Village Farmer Bakery
Delaware Water Gap, PA
July 2010 to April 2011
-Bake and decorate pies, cookies, and various other baked goods
-Decorate and Customize cakes
-Prepare sandwiches, soup, salad, etc
-Arrange decorations or furniture
-Clean rooms or work areas,
-Operate food preparation equipment
, -Prepare appetizers, salads, or cold dishes,
-Prepare beverages, such as coffee and old fashioned soda
-Provide customer service,
-Serve food or beverages,
-Use cash registers,
-Wash dishes, glassware, and related utensils
Cashier/Sales Associate
Weis Markets
Tannersville, PA
June 2009 to October 2009
-Receive payment by cash, check, credit card
-Issue receipts, refunds, credits
-Greet customers
-Resolve customer complaints
-Answer customers' questions
-Provide customer service,
-Run the self serve pay station
-Fix computer glitches in the self serve machine when it hard errors
-Return “unwanted” items to the shelf or section they belong
-Keep an eye on the dates on all the food, so no perished items are in the store
Education:
Ultimate Medical Academy: Medical Billing and Coding, currently enrolled
Stroudsburg School of Cosmetology: 1250 hrs training, PA licensed
East Stroudsburg University of Pennsylvania: 18 credits away from the 120 needed to graduate with a BA in Fine Art and Design (due to constant scheduling issues)
Northampton Community College: Majored in Fine Art, Psychology & Philosophy minor
Skills: Microsoft Word & Office, Powerpoint, Photoshop, Fine Art, Cosmetology, Cashiering
Certifications and Licenses:
Pennsylvania Cosmetology License, Medical Billing and Coding Diploma
Volunteering:
-over 80 hours at AWSOM Animals Shelter in Stroudsburg. There were many dogs who always needed walking. Other duties included feeding, cleaning, and bathing the dogs. Cats were pet, brushed, and loved by me for many additional hours. I was able to help test dog's blood for certain illnesses by taking a sample with a syringe. This helped years later, when my own dog became diabetic and needed insulin shots.
-11+ hours at the East Stroudsburg Salvation Army. I helped shop for food, load it into the van, organize the pantry, and gave out to the people in the bread line. I also helped send hundreds of letters to those who gave donations to the Salvation Army, and briefly babysat two toddlers. They were more than happy to draw and color with me, or ask me to draw them pictures.
Acting and makeup experience:
-I was one of the makeup artists at the Haunted Horror Ride in Swansboro, NC, and worked on several people at once. This involved special effects makeup, as well as perfect “cat” eyeliner, etc. Volunteers played as actors with certain parts and costumes. Actors had to make up dialogue on the spot for each new group of people, changing it up each time to ensure guests enjoyed the Haunted Horror Ride.
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