Sales Engineering
Resume:
KYLE HARRIS
Lone Tree, CO
************@*****.***
https://www.linkedin.com/in/kyleharris1/
BUSINESS OPERATIONS EXECUTIVE
A results driven Business Operations executive with proven track record in leading business operations of large telecom business units. Develops business strategies, creates emerging business opportunities, leads business enablement, business integrations, creates/manages budgets, and builds best-in-class partner channel programs. Provides a winning combination of an engineering mind, with the tenacity of sales and creativity of marketing. SKILLS
Strategic Business Development Sales Merger Integration Partner Agent Sales Predictive Analytics
Business Operations Sales Engineering
EXPERIENCE
EVOQUE DATA CENTERS 2019 to Current
Director, Sale Engineering & Partner Enablement
As a member of the Channel Leadership team I am responsible for the Operational & Technical development of the Channel Program, developing the Partner Agreement strategy, training and on- boarding new Partners, helping to create Partner facing elements of our Marketing strategy, developing metric reporting for internal and external audiences, and other items associated with general Channel operations. Was the first Sales Engineer for the newly acquired company with responsibilities to create a Sales Engineering team for the new Sales group, including all processes and procedures and training elements.
LEVEL 3 COMMUNICATIONS / CENTURYLINK 2007 to 2018
Held multiple positions with Level 3 (now CenturyLink) over the course of 10+ years Director, Sales Business Operations
Direct a team of professionals managing the day-to-day execution of the sales operations strategy across the Alternate Sales Business Units, with annual revenue over $6 Billion. Head a team of professionals working in partnership with our sales leaders and business leaders to drive adoption and execution of globally-standardized processes, and providing predictive analysis for Business Line Sales Leaders. My group also enables territory alignment, quota validation, predictive analytics, as well as sales forecasting and process development. Kyle Harris Page 2
• Led an organization supporting a salesforce of over 500 front line sales people and sales leaders, working in partnership with our senior executives to drive execution resulting in revenue growth year of year for three consecutive years.
• Selected to be the Integration Lead Team Member for the Sales Operations organization during the previous three mergers/acquisitions, developing and implementing thorough integration projects.
• Executed a LeanBelt/Six Sigma program that automated a manually driven, non- system integrated sales reporting process. This created a fully integrated / automated environment for Sales and Finance.
• Implemented Sales Tools enhancements to achieve a 34% improvement in order validation/acceptance, 55% improvement in order rework, 74% improvement in CRM data accuracy.
Chief of Staff/Director, Channel Operations and Partner Development Directed a team of Sales Business Operations professionals and Partner Development representatives for the Alternate Partner Channel Business Unit, driving profitable sales and revenue growth. The team had P&L budget responsibilities for the Business Unit.
• Ensured positive performance to plan and generated business go-to-market plans for new and existing partner agencies, as well as on-boarding of new partner agencies to ensure thorough product, process and technology understanding.
• Managed at budget or better than budget for all P&L expenditures for two consecutive years including CapEx, NetEx and OpEx.
• Delivered an 18% increase of productive Partner Agencies into the Channel over a two year period via Partner Get-Well programs, monthly review programs, and continued product/system education programs
Partner GM, Indirect Channel
Directed a sales team focused on expanding our company with new partner agents and reviving the relationship with existing dormant partner agents. The sales team drove sales engagement through integrated communication solutions, unified development programs and design solutions for strategic customer applications.
• Increased sales by 17% over a two-year period.
• Conducted analysis that addressed Partner visibility into in-house order status systems, further enabling the Partner Community.
EDUCATION AND TRAINING
BACHELOR OF SCIENCE: INDUSTRIAL ENGINEERING
Texas A&M University, College Station, TX
CERTIFICATION: DATA/TELECOMMUNICATIONS
University of Denver, Denver, CO
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