Saul Joel Gatica, PM

*** **** **** *****: adbsa7@r.postjobfree.com

Fenelton, PA 16034 Cell Phone: 210-***-****

OBJECTIVE

Work for a company and become an asset, by utilizing the skills I have learned in school, previous experience and in the military. Pursue my education on my off time and obtain a bachelor’s degree.

SUMMARY

Diligent project manager offering a proven record of success leading all phases of diverse technology projects in a Data Center local or remote

IT Project Manager experienced using Agile, Waterfall or traditional methodologies

Good reputation for building cohesion among disparate groups and individuals

Maintaining, reviewing and supporting Change Management process

Manage costs and budgeting for tracking of project performance

Develop exceptional relationships with co-workers, management and end users.

Excellent communication and analytical skills

EXPERIENCE

Fedex Supply Chain – Contract June 2018 – Present

Sr. IT Project Manager Cranberry Township, PA

Responsible for independently and objectively directing and managing overall work efforts of 2 x corporate IT programs:

oIncluding newly identified sub-projects: IT Physical security and hardware/OS/Application/Database

Lead discovery work in determining knowledge and skill set required to ensure successful project outcome

Managed team size of more than 20+ team members

Create and ensure proper controls are in place and process are followed

Provide oversight to meet established function, quality and cost and align with project budget

Reviewed initial concept and drove project through post implementation per waterfall & PMBOK methodology and via approved PMO tools

Strategize, re-strategize and project evaluate against current resources, processes, culture, and SWOT

Utilized sub-projects within master project and views of project plans in project planning

Build relationships with key stakeholders while serving as a liaison

Addressed issues via one-on-one dialog with vendor, customer and project resources

Authors project management artifacts

Developed and maintain project plans and schedule

Worked with resource management to obtain resources

Recognized, clarified and prioritized project plan activities

Authored effective, clear and concise to program/project stakeholders

Prepared executive summary for VP/SVP stakeholders

PNC Bank – Contract Pittsburgh/Remote January 2018 – May 2018

Sr. IT Project Manager (Risk/Security/Audit)

• Manage complex security program/project and strategic security initiatives

• Manages the initiation, planning, execution and maintenance of IT security programs by applying project management, resource management, budget management, vendor management, risk analysis and ongoing security audits, testing, and continuous monitoring and improvement as appropriate

• Assist in the analysis of security program portfolio for alignment with organizational vision, digital strategy and associated current and projected security risks and threats

Lead the planning, development, implementation, and evaluation of information systems in support of IT Security Projects/Programs

• Work with various IT Teams, Compliance, Audit, Risk and other related groups to manage IT Security remediation within projects.

• Develop documentation on policies and processes to meet IT Security and Compliance requirements based on the Regulatory Risk Assessment.

• Work closely with vendors on project planning and system implementation.

• Independently schedule, lead, and document project meetings.

• Consult with Program Manager, IT Leadership, and stakeholders to ensure project is in line with overall Security Risk Assessment Remediation Program.

• Manage action items, issue logs, and deliverables from vendors and internal staff

Partners with senior management across the organization to identify and prioritize information technology security goals and objectives;

Develops and maintains the program strategy and supporting business case, which includes program documentation

American Eagle Outfitters - Contract March 2017 – January 2018

IT Project Manager Remote

Facilitated and coordinated the proposal and launch of engineering storage, network, security, OS platforms projects and operations support and monitoring projects

oEnd of support 2003 audit/AIX LPAR Migration/iSeries V9000 Upgrade/Data Center Colocation Buildout/IBM IAM/Solarwinds

Collaborates with project sponsor and business stakeholders to define scope, analyze requirements, evaluate feasibility, and determine strategic need on projects involving application migration on over 175 applications

Lead and participated in the following project phases: Requirements definition, System selection, UAT, Systems Analysis and Functional Specifications, System Design, Implementation, Testing and Training on application migration projects

Provided daily communication, Scrum notes, sprint review reports, project retrospectives, and regular snapshots of project velocity and budget burn rate

Lead project initiative utilizing Waterfall, Agile and hybrid methods involving the transition of programs to new platforms on internal application migration/upgrade to new hardware and OS platform

Track server upgrade status on new HW or ESX VM migration via dashboard

Creates project proposal and defines timeframe, funding limitations, procedures for accomplishing the project, staff requirements, and resource allocation

Contributes to design & negotiation of external contracts

Simultaneously manages multiple projects which are large and complex. Manage project teams of internal and external staff, throughout project life cycle

Established project boundaries, identified stakeholders and communicated from defining project to writing RFP, creating draft through the negotiating and signing

Creates and maintains project plans using input from managers, analysts and technical staff members and track all phases from discovery through deployment and closing

Oversee staff management including discovery of project team members, solution delivery and contribute to IT process improvement, strategic planning and contributing to portfolio strategy from an architecture, engineering and operations perspective

Participate in IT strategy, goal setting, managing analysis and development of user requirements. Develop cost/benefit analysis and assist in implementation of tools to facilitate packaged solutions

Performs project administration and overseeing technical and organizational management and financial aspects of project via CA Clarity PPM

Metlife – Contract Cary, NC March 2015 – March 2017

IT Project Manager/Service Delivery Analyst

Updated Discovery, Planning, Design, Construct, Test, & Close Checklist, created project charter, reviewed Comm’s Plan, created Project Planning Workbook, performed analysis of requirements, constraints and risks, perform use case sign off, set schedule and standard for contributors with network/infrastructure/cyber security/software projects:

oMDM with Mobile Device(s) refresh, PCI & SOX Update, SCCM/Systrack Application Supersede & Auto Removal project, Network/Infrastructure 2003 Server Upgrade/Kaltura video streaming service/Blue Coat to Palo Alto Upgrade/ Azure Cloud Migration

Engage internal and external stake holders and submit requirements for review by the global and architecture review board for current network implementation

Facilitate, coordinate meetings with Oracle, Microsoft, Redhat and IBM on scoping work and support needed for platform application and database migration

Wrote User Stores based on requirements from stakeholders

Organized and facilitated Scrum meetings, sprint planning, daily scrum standups, sprint check-in and review and retrospective

Line up business and project team with migration required for 1000+ applications residing on Microsoft, Redhat and IBM OS platforms and Microsoft, Oracle and IBM regarding database migration

Collaborate with all Data Center teams and report percentage of project Milestones

Via weekly meetings, acquire all status updates on virtual and HW migrations in the U.S., EMEA, LATAM, ASPAC

Drive project from initiation to completion and update project plan in Clarity PPM

Sets deadlines, assigns responsibilities, and monitors and summarizes progress

Adhere to company Waterfall, Agile, SAfe and hybrid methods in the delivery of assigned projects

Builds and maintains working relationships with team members, vendors, and other departments involved in the projects.

Review current project data and begin or complete existing RFP until signing and vendor is selected

Familiar with a variety of the field's concepts, practices, and procedures.

Relies on experience and judgment to plan and accomplish goals

Reviewed, monitored and confirmed change management practices were adhered

Created operations checklist with appropriate teams: include operationalizing new service which included risk assessment and IT DRP for new services or existing services on new hardware

Work with risk, production and service mgmt., windows, network, security, and video engineers on developing punch list and actions needed

Report to a managers or head of a unit/department for weekly status updates

Analyzed schedule progress and accurately forecast new time lines when necessary

Communicated with network and security team and made sure proper analysis of network gaps are performed on security, infrastructure and network related projects

Monitored SLA on created tickets and ensured timely completion

Developed workflow and escalation procedures between local in country support and Tier 2 – 4

Coordinated IT Service Now implementation for internal incident requests and for proper tier routing

Prepared logic flow charts process for begin stages to completion of migration

Prepared slides for executive management, steering committee and stakeholders

HCL – Contract Cary, NC December 2014 – March 2015

IT Project Manager

Set and managed project expectations for TIAA-CREF NAS and SAN projects and ensuring all applicable functional areas are engaged on the project

Initiated and lead project planning activities, requirements gathering via JAD, 1 on 1 or facilitated team meetings and Scope Defining and Management, Stakeholder Identification Management, Risk & Issues Management, Communication Management

Requirements gather NAS/SAN with Linux, AIX, Windows team and corresponding DEV/DBA on moving of application and database

Create and maintain a project schedule for each project by identifying and monitoring project task and phase and updated HP PPM with action updates

Control and track project performance

Report project status on a weekly basis to customer and the project team

Executing and updating management plans as necessary

Resolving and documenting issues that arise throughout the project

Coordinate with other departments and organizational entities to identify and monitor issue impacting and dependencies

Build and execute on comprehensive training plans to ensure support group readiness for implementation

Used BMC Remedy and tracked scheduled change requests and followed up on any discovered escalations

Coordinate and conducted regular meetings, as needed, to initiate working sessions, resolve project issues, etc.

Manage stakeholder expectations and Build relationships with all functional areas

Create Project Financial dashboards and monitor milestones, highlight/resolve the gaps

Track all third party/ internal contracts within the project

Work with vendors/ Internal Global sourcing team to renew existing contacts

Promote continuous improvement by conducting, documenting, and communicating lessons learned

Responsible for Service Improvement

Own Problems: Drive the issues to permanent resolution

Bridge between Vendors, change owners and other stake holders to ensure timely resolution to every issue

Act as a resource provider- Right Vendors and Resources on Call

Coordinates with ITIL Leaders, Compute Team, and Service Delivery Leads for improvements and customer satisfaction

Align with Service Delivery team for timely response to escalations, issues and concerns raised by BU Stake Holders, business leads and Global Compute team

Owns the communication to Customer for incidents, action plan and works closely with the asset owner for resolution.

PCNS, LLC – Contract Sewickley, PA August 2014 – Nov 2014

IT Project Manager/Business Analyst

Scheduled meeting with project stakeholders, gather high level requirements with vision by discussing weekly; created project implementation plan which correlated to budget plans for the current VOIP, Network Refresh, Exchange Hosting and Exchange Projects

Held weekly alignment meetings on updates regarding current projects by continuously defining, discussing and documenting project team goals and roles

Updated client on project progression, scheduling, and timelines via Connectwise tool

Facilitated meetings with Customers, internal contributors, Scope/Goals discussion and for requirements gathering, with services provided such as: Exchange hosted, hosted Exchange, Wireless Deploy, Network refresh, PC refresh, Cisco MDM Meraki deployment(s), Inception phase to include Stakeholder goals, scheduled delivery and budget, Sprint phase(s) to include elaborating and finalizing the product backlog, defined team rules of engagement, developing work product to work product meets vision and roadmap, Post Deploy which included lessons learned

Analyze Communications Plan, Operations Readiness Checklist, Service Desk support model, Visio process model, Customer Service Mgmt. model and collected requirements

Introduced Ops Readiness Checklist which included introduction and training of new service, support model, risk assessment and Backup Data Recovery Plan (BUDR Plan)

Responsible for analyzing, identifying, measuring and managing risk of projects

Schedule BAU activities via MAC and coordinate with Data Center & engineers

Kept an accurate, administrative records of billing, expenditures and costing

Ensured company QC processes were in place to monitor delivery of project

Worked with procurement and receiving lead and made certain of ConnectWise inventory reflected current hardware at corporate headquarters and client sites by auditing via Kaseya and by local audit and compliance policies.

Mentor project leads on project management methods used within organization

Serve as day to day contact with CEO and stakeholders on all projects

Manage all project life cycle, objectives and timelines using ConnectWise

Hold accountability for managing complex IT projects and leading the organizations

Process improvement practice, overseeing a team to deliver IT conversion, and process management and made sure with receiving tech that assets were recorded

Produced project classifications to include SOW creation, validated functional requirements, scope, roles resources and responsibilities

Served as POC for any escalation request from help desk or project team members; if change management was needed PM assigned for analyzing by engineer and immediate service restore

Used KPI’s data from ConnectWise for trend analysis and motivation amongst teams

Communicate with CEO weekly on internal processes and any service improvement recommendations from assessment, planning, design, implementation and closure of customer requests in the form of a ticket or project deliverables

Set and managed project expectation between all team members and stakeholders

Microsoft Data Center Boydton, VA October 2013 – July 2014

Atos – IT Data Center Supervisor / Deployment IT Project Manager

Managed 36 personnel that provided production and project support for servers, storage, networks, site PC’s, and proprietary and vendor applications. Supported vastly different infrastructures and application environments internal and external clients

Setup Kickoff Meeting with project team on all Cisco 6500 Firewall and Cisco NAM projects and the Xbox Titan Falls prod network, Azure Cloud Computer network and Yammer, and Cisco IPS implementation and validate completion of business cases, needed SOW’s, project charters and created Powerpoint for high level discussion

Created workshop meetings and Used Powerpoint, excel, MS project for review of project objectives, scope of work for each contributor, roles and responsibilities, schedules and high light critical path items

Assigned Lync – Skype for Business transition PM at Data Center for DEV/TEST/QA. Began engagement discussions with program manager, internal customers, and current project team with discovery discussions from initiation to closure

Work with hosted owners on building scope document, Project Plan and creating tracking mechanism for upgrading of 2003 Servers and spin up 2012 VM in Hyper V

Follow Agile, Waterfall, Waterfall lite and hybrid methods assigned to each project

Served as point of contact regarding the procured to delivered hardware or deployed items for update of Global GFS asset managed items for inventory purposes

Created and maintained project scheduling and formed a supportive team environment that was defined by collaboration on each project

Used CAB for change management procedural and policy updates, changes or incident management for minor or major changes for service restore

Addressed customer queries regarding asset or inventory issues or updates

Active member of Enterprise Task Force that established and implemented structured change review process for all evolving technologies and application changes

Site IT team Lead on multiple projects and controlled and tracked performance, ensuring 100% SLA; coordinating weekly meetings with vendors for overall OLA updates

Develop and maintain project plans, SOW’s and effectively manage project change

Reviewed the project scope and began RFP process utilizing Microsoft process and tools

Worked with Global Compliance team weekly on auditing of local infrastructure assets, performing monthly audits and improving process of updating of assets

Setup project scheduling and monitored for any change of assignment

Managed the deployment of Azure SQL and Compute clusters that totaled 1500 plus servers plus 80 network devices and completed within 7 days

MutliMedia Games Austin, TX June 2012 – October 2013

Jr. Business Analyst/Systems Analyst III

Develop, Maintain and Manage relationships with all customers

Maintain logs MultiMedia applications, security and network for operational readiness

Used SalesForce Suite for tracking, trending of issues and provided asset management

Collect necessary logs for analysis regarding issues and come to a root cause

Assist System Architects in maintaining privately built networks on customer environments and perform system administration support

Facilitate with program manager the migration of application and databases at remote sites with field engineering, architecture team, DEV team at over 100+ sites

Initiated business case and feasibility study for the Solarwinds project for the Service Desk, NOC in Texas and NY and Engineering and prepare for submission

Created schedules for field engineers and assigned resources on network refresh deployments, Database upgrade deployments and new validated hardware deployments utilizing Saleforce project templates created for each project

Created Pre-Deployment checklist which included Dev/Test/QA completion, network architecture, scheduling, risk mitigation and contingency, and backup plan

Controlled and monitored budget regarding resources assigned via scheduling, vendor assignment via SOW and reviewed project contributors and task needing completed

Update monitoring tool WhatsUp and Solarwinds with all current remotely accessible networks for periodic health checks and almost real time operational check ups

Created Wiki site and new specific information in any MGAM sites for reference by MultiMedia Games personnel and by customers

Provided Sales Team with updates regarding current sites and evolving technologies and proprietary systems and assisted with customer issues during and after deployment

Used SalesForce for creation of reports creation of monthly KPI’s for analysis

Act as remote project lead after handoff from program manager when server, network gear, VPN, front end app and database implementation was ready for deployment

Perform Daily query of local and specific databases for verification of SQL backup completion; Performed analysis of reports for Casino Financial Departments

Microsoft Data Center San Antonio, TX September 2008 – April 2012

Atos – Senior Data Center Administrator/ Project Lead

Coordinated the install of software, patching, upgrading and maintenance of Servers with Server 2003, 2008, and 2008R2 to the client’s specifications as per CAB

Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling

Lead project(s) on infrastructure type projects including VOIP, O365 1800 server, 66 network deployment and all Cisco 6500 Firewall upgrade projects from kickoff to closure

Initiated discovery meetings for the XBOX live pilot and production environment project and made sure requirements were captured leaving less over head

Use project scope to create RACI on roles and responsibilities for tracking of servers requiring upgraded OS to new 2012 server and Hyper V VM

Create holistic meeting atmosphere during the inception phase with Hotmail backup forest, O365 main forest and Windows 6.1 – 6.5 projects and created project plan

Led projects involving the Implementation of System Center MDM for partnered clients at a budget of $750,000 and BES5 MDM for internal MS clients at a budget of $1.25 Million from project initiation to closure

Created and implemented with known Task Force recommendations to improve scalability and performance regarding incident/change request

Setup strategy/alignment meetings with project team members involved for updates, also regarding issues, resolution planning and execution of resolution as needed

Certified integrity, delivery of multiple projects and work with respective teams in remediating any queries regarding Asset Management tools.

Collaborated with Vendor PM’s and Microsoft and assessed network capacity needs

Mentored junior personnel and creating deployment management procedures and best practices from procurement to delivery within the GFS infrastructure

Developed process standards on daily duties and responsibilities, assuring a minimal to 0% downtime on all production in Dev/Test/QA environment as well

Used reporting tool for monitoring of cost to delivery, phases and milestones for each project

Managed and Maintained Team SLA on newly procured and delivered projects, which involved servers, switches and any other devices involved in the deployment

Use MS proprietary project and ticketing system for reporting and finding trends regarding resource allocation and cost for projects or change management

Collaborated with local logistics engineer on improving local asset management processes, making sure DC was in compliance and passed audits

Used MS Dynamics for delivery and asset management of all hardware & applications

Lowes Data Center San Antonio, TX January 2008 – January 2009

Senior Computer/Network Operator

Configured HP, Compaq and IBM servers for testing Windows environment and enabling HB Adapters, Net Interface Cards and verifying BIOS and any firmware was installed

Backup and restore network data with Veritas Backup

Manage media inventories on all tape issues to include tape availability, bad media and drives in IBM 3494 and 3584 ATL’s and perform quarter disaster recovery with Salem DC

Registered WWN’s on servers for proper point to point connection on SAN side

Ran all Single and Multi-mode cabling for SAN, Matrix Switch, to IDF and Telco Room

Administer (Active Directory), Windows PC’s, and network security devices for 50 users

Mentored junior personnel on certain equipment on the Data Center Floor

Monitored servers, network and facilities devices using Solarwinds, CA and BMC

Provide systems management roles including incident management troubleshooting and resolution security management and systems and network integration

Use BMC Remedy and Asset tools for service management of DC hardware

Served as a point of contact regarding the DEV/TEST/QA lab on local Lowes testing databases, EMC storage and proprietary applications within DC and addressed any inquiries in a form of ticketing request or change management

Created internal process and checklist for updating of assets in the DC from the ordered to shipping and from the receiving to delivery of assets for accurate data integrity

Assist Network Engineering Team with local Wireless Network implementation

Siemens Business IT Solutions San Antonio, TX Sept. 2007 – April 2008

IT Security Tech

Managed new install projects for servers, IP cameras, DVR’s, switches and network HW and performed install of Coax for DVR’s, and Cat5 for network devices on all projects

Maintain network and provided security updates and provided scanning of local network, and performing wireless spectrum analysis and remediation if needed

Participated in project meetings and analyzed requested and verified sufficient requirements were met so planning and design can begin

Accurately analyzed problems or anticipated problem areas

Performed all levels of hardware and software systems support for all onsite hardware

Created manuals and provided technical support sessions for employees and customers

Administrated and maintained environment security. Involved with administering security alerts to staff and updated customers with reports

Created proactive procedures for problem preventions and resolutions, interfaced with software developers, analyzed issues, and designed solutions and created an efficient and consistent process on all projects

Assumed control of testing procedures with OS, security software and AD restrictions

Adhere to company rules and regulations as set forth in the company official source

Maintains technical and quality bridge between internal departments and all clients and updated client and upper management regarding change

Notified management of possible cost savings or cost incurred in a timely manner

Worked with customer Network Engineers and Sales Team on timely delivery of projects

And proper project completion of all WAP’s, IP cameras, RFID readers, Switches and servers with 0% Quality assurance failures

United States Navy USS Lake Champlain CG-57 Jan. 2001 – May 2005

Fire Controlman– Spy-1A Radar /Yeoman 3rd Class

Mentor junior personnel and ensured proper understanding of radar documentation

Studied blueprints, schematics, manuals, and other specifications to determine removal/installation, calibration, repair, aligning, adjusting and soldering procedures provided and written by United States Navy.

Scheduled maintenance periods within requested timeline, and verified resource allocation

Performed semi-annual evaluations on junior personnel

Assisted in Administering Windows NT and 2000 by verifying patches were performed and assisting users with local issues by ticketing system

Created audit schedule for compliance purposes

Used MS Access Database for regional threat updates, summary and analysis by Weapons officer

Communicated with Dept head regarding requirements of implementation and testing of infrastructure changes and provided documentation for training purposes

Using requests, ran all necessary Cat5 and Coax inside ship and crimped as needed

Assisted in the upgrade of 2003 server in local command USS Lake Champlain all the while testing and verifying equipment was on specific Domain or Group

COMPUTER SKILLS

Hardware: HP & Dell servers, Array Controllers, System Boards, EMC SAN HW,

Cisco 4948, 3560, 2960, 3064, VPN 871, ASA 5500 and Air Cisco cards

Software: WhatsUp, Veritas BUDR, Symantec AV & BUDR, SQL, IIS, Word,Excel, Sharepoint,

SolarWinds, Exchange, Office 365, Spectrum, SCCM, MS Project and WireShark,

Languages: Proficient - C++, Java and XML and basic skill powershell

OS: XP/Windows7 & 8, Windows Server 2003/2008&R2/2012 and basic Linux

Network: TCP/IP, DHCP, DNS, Telnet, OSPF, RIP, BGP, WLAN, LAN, VOIP & Vlan

Certifictions & Training

Comptia – Server +, HP2-T23 – Industry Server Solutions, Network +, Security +,Project +, ITIL v3

Completed PMP training with Microsoft (PMI Affiliated)

Completed SSCP training with Microsoft (ISC2 Affiliated)

Completed Certified Scrum Master training at Metlife (Scrum Alliance Affiliated)

Cyber Security Support – Diploma 2012

oCompleted Cyber Support Cross Training in my 433rd unit for transfer to Cyber Support AFSC.

Active Secret Clearance through July 2017

EDUCATION

Coastline Community College

A.A.S Electronic Engineering Technology 8/2009

Palo Alto College

A.S. Electrical Engineering 5/2012

ADDITIONAL INFORMATION

Currently a Staff Sergeant in the US Air Force Reserves and provide a supervisor roll in my Avionics Integrated Systems Technician AFSC.

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