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Social Media Customer Service

Location:
Birmingham, West Midlands, United Kingdom
Posted:
February 16, 2020

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Resume:

To, Date:**/**/****

The HR Manager

Dear Sir/Madam,

I recently completed my MSc. Degree in Human Resources Management at Nottingham Trent University. I am writing to seek if you have any open position in Human resource or business management sector in your company. This cover letter and CV is my attempt to become part of that camaraderie.

I am inspired to work in a Human resource management and business management sector as I find it strikingly challenging field. It is career which will enable me to use not only my interest in HR sector but also my skills in working with people, both in an advisory and a managerial capacity. I am confident that my combination of analytical, leadership skill, and valuable experiences gained in my internships, part-time work, business sensibilities and academics will make me an excellent candidate for this position.

HR is an integral part of a company to attain success and to retain talent in any organization. I have relevant professional experience which I gained as part of a consultancy project during my post-graduation where I worked with recruitment agency to resolve their recruitment and selection issues. Through this, I acquired valuable insight into developing and implementing HR Practices. I possess excellent communication, leadership and presentation skills as I have demonstrated/briefed to visitors in the International HR conference held at Nottingham Trent University while taking position of responsibility as a volunteer. I have strong interpersonal and team working skills which I developed during an internship in the field of social media marketing promoting National Basketball association (NBA) and also gained a practical understanding of the business world. In addition to this, I also have customer service experience working for Michel wisher as hospitality and retail staff handling payments at buy/cash desk and working as a waitress in different catering events, I have succeeded in both capacities through zealous and interpersonal skills. This has further developed my abilities to prioritize and manage task under high time-pressure. Also, I found my work at the Michael Wisher’s particularly valuable in teaching me the importance of ascertaining customers' needs and providing clear and accurate information in response to those needs.

I would love the opportunity to bring my fresh vision, experience and enthusiasm to make a success of the role in your organization and embrace the change to come. I am confident that my combined experience and dedication would make me an asset to your organization. I look forward to discuss any mutual opportunity which could benefit to both of us.

Yours sincerely,

Rachna Malviya

Apt 60 Skyline,165 Granville Street, Birmingham

B1 1JW

T: 074********

Email; adbs6p@r.postjobfree.com

RACHNA MALVIYA- 074******** adbs6p@r.postjobfree.com

Personal Statement

A focused and confident Human resource management graduate, expert in understanding the business requirement and analyzing the human behavior. Looking to obtain a challenging role in a people-oriented organization in HR department, wherein I can utilize, broaden and enhance my strong analytical, interpersonal and time management skills, continue to acquire knowledge and develop practical experiences by working in a collaborative team environment and to accomplish organization goals.

Education & Qualifications

MSc. Human Resources Management -Nottingham Trent University: 2018-2019

Result- 2:1 (Merit)

Worked on consultancy Experience Project to resolve issues of a recruitment consultant firm regarding their current recruitment and selection schemes. Worked with the recruitment consultant “Recart” well-established in Beeston.

Key Modules - Human Resources in Context, People Resourcing and Talent Management, Human resource in international context, Learning, and Development, Business Research Project.

B.sc in Forensic Science-Jain University, India (2014-2017)

Result – 7.1 SGPA equivalent to 2:1

Project: ‘Analysis of blood spatters using different weapons’

Key Modules- Forensic psychology, Forensic Fingerprinting, Cyber Forensics, Forensic Toxicology, Questioned Documents.

Work Experience

Hospitality and Catering Staff - Michael Wisher (Jun 2018-Dec 2019)

-Organised and managed the event set-up ensuring satisfactory environment for the customers.

-Effectively utilize excellent time management skills in fast paced, multi-faceted environments.

-Handling Payments at the buy cash desk and welcoming an average of 60-80 customers and enhanced numeracy skills while dealing with customer transactions.

-Effectively communicating and providing valuable customer service to deal with clients and keep them happy

-Worked as a hospitality and retail staff for the “ICC World Cup 2019” held in England.

Telephone Campaign -Nottingham Trent University (March,2019)

-Efficiently communicated with students on telephone to resolve their queries and issues regarding the admission procedure and also provided them proper guidance while submitting their applications.

Marketing Intern-Social Media Marketing: NBA (Bangalore) Feb. 2017 – May 2017

-Promoted the “National Basketball Association” through social media. Worked in a team to organize multiple challenging and interacting tasks for audience. I was responsible to maintain records of social media posts and comments.

Certification

Crime Scene Investigation (April -2015)

Certification recognized by IFS (International forensic science, Pune) in the subject “Crime Scene Investigation”. I have worked with an expert in a live crime scene and acquired knowledge on different aspects of forensic investigations.

Accomplishments

-Attended the “CIPD annual conference (November,2018)” in Manchester, UK. Acquired knowledge on strategic approaches in HR and also how these strategies can help organizations.

-Resolved recruitment related problem in “Thinkubator Challenge” held (Nov, 2018).

-Participated in the 5K run marathon for the Fit Bangalore event (2017).

-Worked as a lead event coordinator in organising various national level intercollege Sports event in Jain University (during Bachelor’s Degree).

-Won third prize in Street Play and Dance at the intra-collegiate fest “Anveshna-2k16”. (2016)

-Won third prize in state-level intercollegiate Working/Static Model Exhibition at “Saviskara” (2016)

Position of Responsibility

Volunteering event at NTU:

-Participated in the 20th International Conference on Human Resource Development Research and Practice across Europe (24th- 26th June 2019) organized by ‘Nottingham Trent University’.

-Worked as a volunteer to deliver Conference goals whilst helping people with queries and registering them for different events.

Charity work - for “John van Geest Cancer Research Centre” held at ‘Nottingham Trent University’.

-Led a team for fundraising events organized and raised awareness on cancer (October, 2018).

Skills

-Proficient in Ms-office (Word, Excel & PowerPoint), Data entry, Time Management

-Participated in interschool sports for Badminton, Volleyball and Basketball as a school team member.



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