MARK A. JOHNER

*** **** *** **** **** 610-***-****

Phoenixville, PA 19460 adbs6k@r.postjobfree.com

SKILLS

MS Office 2016, Office 365, Microsoft Windows 7 and Windows 10, Linux, Azure, Service Now and other trouble ticketing systems.

WORK HISTORY

Balfour Beatty Investments: Malvern PA May 2019 - January 2020

IT Administrator

●Created Active Directory Account, mailbox, and assigned office 365 License upon hire.

●Created Docusign, Box, and AppsHub accounts based off of Job Title for new hires.

●Modified user’s based off of name, location, job title, and manager changes in AD, Exchange, and other systems.

●Removed Access to all applications, Windows Accounts, and office 365 License upon Termination.

●Ordered all New IT and replacement equipment for the organization

●Submitted Invoices of bills for the IT department to Accounts Payable for payment.

●Configured iPhone 7 plus, 8, and 8 plus for deployment

●Utilized skills and experience to resolve printer, iPhone, computer, and software issues over the phone.

BlackRock, Wilmington DE June 2013 – March 2019

Access & Identity Management

●Created Active Directory Account, home drive, mailbox, and Unix accounts upon hire.

●Transferred user into new department role at the firm and removed any existing access per the new manager.

●Removed all application access, Windows accounts, and Unix accounts, and database accounts upon termination.

●Managed Application access for the firm such as account creation and removal upon request.

●Managed shared folder access in Windows and Unix environments.

●Managed database accounts in Sybase, Oracle, and MS SQL environments.

●Utilized skills and experience to resolve user issues.

The Logic Group, King of Prussia PA October 2012 – April 2013

Help Desk

●Re-imaged computers and updated configuration for deployment to users.

●Utilized skills and experience to resolve customer issues.

●Removed malware and virus infections from computers.

●Worked with Comcast and Verizon to resolve internet connectivity issues.

●Created Active Directory and Exchange accounts.

●On-call support.

Netcarrier, Lansdale PA March 2012 – September 2012

Customer Service Representative

●Rearranged phone extensions on PBX system

●Utilized trouble shooting skills to solve customer email issues.

●Successfully resolved phone registration problems and restore customer’s internet connectivity.

●Worked with Comcast, Verizon, and Vendors to restore customer’s services.

●Documented problems or issues in a trouble ticket.

●Monitored customer equipment for errors and performance .

Gratz College, Elkins Park PA Sept 2011 – March 2012

Help Desk Intern

●Reimaged user computers.

●Responsible for resetting passwords and unlocking user accounts.

●Utilized trouble shooting skills to resolve software issues with user’s computers.

●Rearranged phone extensions on PBX system

●Fixed voice mail issues.

●Created ghost extensions for users.

●Created Gratz College contact list in Microsoft Excel for import into Razor’s Edge.

EDUCATION

DeVry University, Ft. Washington, PA

Bachelors Degree: Network Communications Management June 2012

Honors: Dean’s List (2010-2012) GPA: 3.90

Contact this candidate