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Customer Service

Location:
Louisville, KY
Salary:
60000
Posted:
February 16, 2020

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Resume:

Erica F. Daly

*** ******* ** **********, ** *****

502-***-****

adbs5u@r.postjobfree.com

EDUCATION

Post-baccalaureate Program August 2019-May 2020

University of Louisville, Louisville, KY

Master of Science, Pharmacology and Toxicology August 2018-May 2019 University of Louisville, Louisville, KY

Bachelor of Science, Kinesiology (non-teaching) May 2018 University of Kentucky, Lexington, Kentucky

• 3.5/4.0 cumulative GPA, cum laude

• 3.5/4.0 major GPA

TEACHING

English Tutor

Rosaline Elementary School, Monte Cristi, Dominican Republic March 2017 PROFESSIONAL HISTORY

Patient Access Representation II September 2019-present Conifer Health Solutions

Supervisor: Kara Collins

• Handle admission, registration examination, diagnosis, and discharge of patients using computerized software

• Conduct new patient intake interviews and access patient needs

• Generate revenues by calculating, recording, and issuing charges

• Relays information between patients and other staff members, and provides them with updates as needed

• Prioritizes the order of care so that the most critical patients are seen first

• Keeps paper and electronic medical records, and updates these records as needed

• Provides information to insurance companies in order to assist with billing

• Assists patients during checkout, and ensures they have post- treatment instructions if required

Site Coordinator September 2019-present

Proscribe, LLC

Supervisor: Josh Coleman

• Acts as a liaison between scribes, client, and Client Service Manager ensuring proper escalation documentation and follow up is completed in a professional and timely manner

• Uphold quality management program for assigned site(s). Helps maintain skills, productivity and efficiencies through quality assurance evaluations and remedial education.

Medical Scribe Trainer May 2019-present

Proscribe, LLC

Supervisor: Jonathan Weimerman

• Maintain and demonstrate an understanding of the team approach to patient care and documentation

• Complete and present the medical record in collaboration with the supervising physician

• Pursue continuing education through clinical experiences to enhance skills and knowledge in the promotion of quality documentation

• Participate in ongoing educational opportunities as offered by EMSOC /ScribeMD

• Attend regularly scheduled EMSOC/ScribeMD staff meetings R25 Cancer Education Program Researcher May 2018-August 2018 University of Louisville, Louisville, KY

Supervisor: Craig McClain, MD

• “Hyaluronic Acid is a Biomarker for Hemangiosarcoma” Pharmacy Technician

Walgreens Pharmacy, Louisville, KY March 2018-November 2018 Supervisor: Jodi Mills

• Maintains records by recording and filing physicians' orders and prescriptions

• Organize medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities

• Generate revenues by calculating, recording, and issuing charges

Anesthesia Technician Assistant

U.K. Medical Center, Lexington, KY January 2018-May 2018 Supervisor: Craig Chiles

• Assist the anesthesia provider and technician

• Perform proper sterile technique

Intern

UK Global Center for Sport Diplomacy, Lexington, KY January 2018-present

• Develop logic models that may be implemented upon faculty assessment

• Organize current trends and strategies for change: attitudes, beliefs, advocacy, and empowerment

• Grant writing

Student Director

Center for Community Outreach, Lexington, KY May 2017-May 2018 Supervisor: Jillian Pyatte

• Served as a liaison between the Center for Community Outreach and all University of Kentucky organization and offices

• Created and published local press releases

• Spearheaded all marketing strategies and budgets Sales Associate

General Nutrition Centers, Hamburg, KY May 2017-September 2017 Supervisor: Chris Burlile

• Delivered a friendly attitude when working with customers and processed transactions

• Maintained shelving, ensuring to keep the merchandise organized, fresh, and current

Department Specialist

Lucky’s Food Mart, Lexington, KY May 2016-September 2016 Supervisor: Chuck Bass

• Inspected all items, to ensure that FDA protocol and procedures were met

• Enhanced interpersonal and communication skills through assisting customers

Camp Counselor

YMCA of Harrison Co., Corydon, IN May 2014-August 2015 Supervisor: Donna Schulze

• Bridged and strengthened communication for attendees through team building and interpersonal exercises

• Integrated common core academic lesson plans into interactive activities

• Aided and facilitated any children that may have attended the summer camp

LEADERSHIP EXPERIENCE

ICT Committee, Collegiate Representative May 2017-May 2018 Delta Sigma Theta Sorority, Inc., Midwest Region

Secretary

Mu Epsilon Chapter of Delta Sigma Theta Sorority, Inc. May 2017-May 2018 Community Service Chair

Mu Epsilon Chapter of Delta Sigma Theta Sorority, Inc. May 2017-May 2018 College Girls After Christ, University of Kentucky January 2017-May 2017 Student Director

Big Blue Pantry, University of Kentucky May 2017-May 2018 Site Leader

Alternative Service Break, Monte Cristi, Dominican Republic March 2017 Event Planner

Epsilon Chi Chapter of Alpha Phi Alpha Fraternity, Inc. January 2017-May 2017 Promotions Coordinator

Center for Community Outreach September 2015-May 2016 Student Activities Board, University of Kentucky August 2015-May 2017 SKILLS & CERTIFICATIONS

AED/CPR/First Aid Certified for Adult, Infant, and Child American Red Cross December 2016-December 2018

- Event Planning - Facilitation

- Bookkeeping - Public Speaking

- Data Analysis - Safety Conscious

- Critical Thinking - Team Building

- Customer Service - Diversity Awareness

- Collaboration - Conflict Management

- Interpersonal Communication - Conflict Resolution HONORS & AWARDS

Dean’s List Recipient

University of Kentucky Fall 2014, Spring 2015, Fall 2016, Spring 2018 Charles and Lillian Scholarship Recipient

University of Kentucky Fall 2015, 2016, 2017

Miss Black and Gold Scholarship Recipient

Epsilon Chi Chapter of Alpha Phi Alpha Fraternity, Inc. Spring 2016 Delta Sigma Theta Sorority, Inc.

Mu Epsilon Chapter, University of Kentucky Spring 2017 Good Citizen Award

Daughters of the American Revolution Spring 2014

Hoosier Girls’ State Delegate

American Legion Auxiliary Spring 2014

COMMUNITY SERVICE

Campaign

Delta Sigma Theta Sorority, Inc. December 2017-August 2018 Sweet Blessings, 120 hours served

East Maxwell Presbyterian Church, Lexington, KY January 2016-January 2017 Center for Community Outreach, 180 hours served

University of Kentucky Fall 2016-May 2017



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