Manager Customer Service

ANDY HUU NGUYEN

*** - *** ****** ****** *********, BC V6E 2B8

Phone: (403) 608 - 3899

E-Mail: adbs5m@r.postjobfree.com

Education

Vietnam Private School, Sóc Trăng, Vietnam 1974

High School Diploma

Experience

The Hastings Warehouse, Vancouver, BC 2015 – 2017

Line Cook

n Increased efficiency of kitchen 95% and patron’s satisfaction 50% through extensive experience of food preparation, production and management in a food service line environment n Consulted with the Chef, Sous Chef and Restaurant Manager on the day’s expected volume of orders n Maintained inventory and records of food, supplies and equipment Blue House Café / The Blue House, Calgary, AB 1987 – 2015 Executive Chef

n Increased sales 200% by providing signature Latin American dishes; voted the best Latin restaurant three times by Where

n Managed daily kitchen operations and created standards that exceeded safety and health regulations; identified and provide solutions for any problem areas n Partnered with Owner to plan, develop and execute restaurant renovations Amici Italian Grill and Lounge, Calgary, AB 2005 – 2007 Executive Chef

n Directed procurement, preparation and overall operations of food items n Developed and executed creative and effective menus n Responsible for effectively hiring, training and supervising all kitchen staff including chefs, prep cooks and dishwashers

Sizzlers Grill, Calgary, AB 2002 – 2005

Sous Chef

n Second in command for all kitchen responsibilities; back-up to Executive Chef during absences n Planned, coordinated and supervised menu planning and implementation n Ensured compliance with standards of operation, sanitation and safety Page 2

Lily’s Café, Calgary, AB 1992 – 2002

Co-Owner/Manager

n Increased sales 150% within the first two years through high-quality food, exceptional customer service and family value

n Reduced food costs 40% from previous owners by identifying and eliminating inventory issues, implementing daily purchase tracking and establishing budget and par levels n Prepared all breakfast and lunch entrees

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