Objective

To serve whilst gaining knowledge and experience

Mobile No.

+947********/+966*********

Address:

**/*, ******** **** ******* 04.

Email addresses:

adbs2q@r.postjobfree.com

adbs2q@r.postjobfree.com

Skype Addresses

Farhan Hilmy

About Me

DOB: 09-09-1987

Height: 5’8”

Nationality:

Sri Lanka

Language:

English, Sinhala & Tamil

Passport No: N5143087

Education

Zahira College Colombo 10

ACHIEVEMENT:

Certified Gallup star

120HRS. Cross Training in Purchasing Department as a Receiving & General Store

Departmental Trainer

Brand Stand Audit Achieving 99.6% in Hotel Cleanliness 2019

TRAININGS & SEMINARS:

Job Safety Analysis

Housekeeping Standard Operating Procedure Training

Proper Handling of Guest

Request And Complaints

Living the Gold Standard

Training

The Three Steps of Service

Competency Summary

Experiences:

Cashier from 13th September 2006 to 06th May 2011 at Expolanka Teas (Pvt) Ltd.

HK Room Attendant from 27th September 2011 to 25th December 2012 at InterContinental Hotel

HK Coordinator from 26th December 2012 to 25th October 2013 at InterContinental Hotel

HK Room Attendant from 31st May 2014 to 1st May 2016 at Ritz Carlton Hotel Riyadh

HK Store Coordinator from 2nd May 2016 to 1st May 2018 at Ritz Carlton Hotel Riyadh

HK Supervisor from 2nd May 2018 to Still Present at Ritz Carlton Hotel Riyadh

QUALIFICATIONS:

ACADEMIC

Passed G.C.E.(Ordinary Level) – 2003 Examination

PROFESSIONAL

Successfully completed Certificate in Quick Book Pro at London Business School

Successfully completed Certificate in Diploma In English at MIIT

Successfully completed Certificate in Diploma In computer at MIIT

CO CURRICULAR ACTIVITIES

Member of College Commerce Union

Member of College literary Association

Skills

Experience in following packages

Introduction to Windows / MS-Word / MS-Excel /MS-PowerPoint / Internet & Email / Visual Basic

I have the experience in following Accounting software Packages

oProfit Plus

oOracle Application

oQuick Book

I have the experience in following HK coordinator software Packages

Opera

Quality Management Service

Birtch Street

Career History

HK Supervisor at Ritz Carlton Hotel still present

Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness

To consistently offer professional, friendly and engaging service

To Lead and supervise the day-to-day operation of the department to ensure service standards are followed

To Handle Guest concerns and react quickly, logging and notifying the proper areas

To Actively participate in daily briefing, daily warm up and department meetings

To Ensure Room Attendants are informed daily about priorities in their section

To Follow departmental policies and procedures

To Report necessary maintenance items

To Follow all safety and sanitation policies

Other duties as assigned

CPOR (cost per occupied room)

Be responsible for efficient and orderly management of cleaning, servicing and repairing of guest rooms.

Be responsible for hotel linen and check its movement and distribution to room attendants.

Keep an inventory of all housekeeping supplies and check it regularly.

Provide front office list of ready rooms for allotment to guests.

Organize flower arrangements

Arrange training of staff within the department

Update records/ files/ registers etc.

Compile the maids roster.

Check the VIP and OOO rooms

Listen to customers’ complaints and ensure that the complaints are addressed efficiently and effectively

Maintain good relationship with managers of other units in the organization

Maintain good relationship with customers and/or clients and suppliers of housekeeping items

References

Mr.Dilshad jiffry

Financial Analyst

CEO’s OfficeBrown & Company PLC 481,T.B.Jayah Mawatha,

Colombo 10

Mobile : 0777 –552266

I declare that the above information is correct and true with best of my knowledge

Signature Date

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