Customer Service, Problem Solving, Adaptability, Time management

Objective

Acquiring the skills and experience necessary in order to facilitate the utilization of my leadership strengths with the goal of creatively fostering productive communication, increased employee performance, and the development of superior guest satisfaction.

Education

Bachelor of Science Degree in Resort and Hospitality Management

Morgan State University, Baltimore, Maryland January 2014- May 2018

nDeans List & AD Honor Roll Spring 2018

nDeans List & AD Honor Roll Fall 2017

nDeans List Spring 2017

nDeans List Fall 2015

nDeans List Fall 2014

Experience

Hillside Investment

Inventory Clerk -Nassau Bahamas September 2019- Current

nAssists in counting store inventory for official store records.

nAssist in checking actual store inventory against computerized records.

nReports and discrepancies in inventory records to inventory manager.

nAssists store or inventory manager in devising new ways to reduce shrink and maintain inventory control.

Bahamas Lawn Tennis Association

Professional Tennis Player -Nassau Bahamas August 2018- August 2019

nRepresent and compete at a high level in the sport of tennis as a professional tennis player for the Bahamas.

nManage time effectively while training, scheduling tournaments and traveling for games.

nBudget funds for the year pertaining to travel, coaching, housing, meal plan, tournaments and equipment.

nHost clinics as a form of community service for up and coming future tennis players.

Impact Tennis

Assistant Coach- Nassau, Bahamas July -August 2017 & July - August 2018

nImplemented and developed lesson programs and supervision to beginner and intermediate children ages 5-13 years.

nResponsible for cash exchanges and discounts for coaching services provided.

nManaged students and maintained equipment and facilities used by the students.

nEvaluated performances and provided feedback to students as well as positive suggestions

BowFlex Barbie Fitness

Fitness Instructor- Nassau Bahamas August - September 2017

nProvided fitness instruction and education to clients aged 30-60 with a variety of fitness levels.

nGave alternative exercises during workouts for different levels of fitness and skill.

nProvided ongoing encouragement, support, and motivation, to clients throughout group workout sessions.

nAssisted with the documentation and data gathering of client information in order to track progress towards identified fitness goals.

Bahamas Telecommunications Company

Directory and Operator Assistant - Nassau Bahamas June - July 2016

nProvided callers with customer service over the phone regarding placing calls, giving out phone numbers, and locating businesses.

nScanned directory to locate local or long distance numbers for customer.

nSuggested alternate locations and spellings under which number could be listed.

nOperated telephone switchboards and systems to advance and complete connections.

Skills & Abilities

Proficient in; Microsoft Word, Microsoft Excel, Customer Service, Leadership, Critical Thinking, Creative Writing, Problem Solving, Time management, Punctuality, Adaptability.

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