*

Analyn Talay Labongray

Mobile No.:+63-916*******

Email: adbs1f@r.postjobfree.com/adbs1f@r.postjobfree.com 650 Tramo 1 San dionisio, Parañaque City

PROFESSIONAL SUMMARY

Driven service-minded professional with more than 8 years of experience in all aspects of restaurant operations comprised of both front and back of the house. Managing store operations, customer relation and sales marketing. Daily office management including staff handling and training. Experienced as a Customer Service Associates. A Strong interpersonal communication skills; interact with people from diverse professional and cultural background in a courteous manner.

HIGHLIGHTS

• Managing and supervising staff and daily operations

• Ability to develop business relationship with guests and improve retention percentage

• Training Manager

• Strong organizer and leader who contributes to improve marketing programs and operational policies procedures CAREER EXPERIENCE:

RESTAURANT SUPERVISOR

Eggspectation Cafe and Restaurant, Dubai

December 2016 - Feb. 2019

• Incharge training for new hires,organize and conduct training for new staff

• Ensure basic standard operating procedures are followed

• Ensuring that all steps of services as outlines in training materials are being followed on a daily basis

• Support the entire Food & Beverage operation including supervising other areas if necessary,handling special projects, running promotions, handling public relations and marketing

*Highest KPI achieved /Supervisor tract

*Highest guest excellent service feed back/Handling complaint ASSISTANT MANAGER

Mc Donalds Emirates Co. Dubai

March 2014 - Nov. 2016

• Assisting the Restaurant manager in organizing,planning and implementing strategy

• Coordinating retail store operations and customer service operations

• Ensuring store schedules and objectives are met by employees

• Evaluate employee performance and identify hiring and training needs

*Fast track Manager

*Dean's list

2

ADMIN STAFF

F.P.L Atelier

2013 – 2014

• Payroll/ dtr

• Meetings with the clients

• Filing documents

ADMIN ASSISTANT

Asia People Works

2012 – 2013

• Handling office tasks such as filing

• Generating reports

CASHIER/ CREW TRAINER

Greenwich JFC

2008 – 2012

• Customer Service

• Serving Quality foods

• Maintain the cleanliness of the store

EDUCATIONAL ATTAINMENT:

Bachelor Degree : Bachelor of Science in Business Administration Major in Operations Management

Year 2012

System Technology Institute

Contact this candidate