Customer Service Safety

PAULINE WANGUI MATHATHI)

Nationality :Kenyan

Address : Nairobi, Kenya

Phone number : +974********

Email : *****************@*****.***

Height : 5'4

Weight : 56

Age : 29

CAREER OBJECTIVES:

Looking forward to work as a team and make a career of customer service a prolific environment to develop myself as a professional and as a person

Scope of works;

Highly knowledgable and skillful in hospital,hotel and commercial Housekeeping supervisor with great experience in taking the responsibilities for supervising the team to ensure product quality standard are met and that optimum service is provided to the guest, patient and customer service delivery.

Skill and knowledge;

* Good communication skills

* Team oriented and treats others with dignity and respect

* Ability to perform all assigned related task confidently and independently

* Knowledge of safety quality standards

* Motivate, counsel,monitoring and appraisal of staffs

* Implementing company policiest to staffs

* Setting goals for perfomance and deadlines that comply with company

Professional Experience:

Supervisor, Vip lounges (2017-Present)

Company: HAMAD AIRPORT, QATAR

Employee of the month certificate,

*completely organizing, cleaning and sanitizing Lounges areas set by client HIA

*supply guests with directions and information

*maintaing good grooming standards

*Allocating staff to their areas and updating log books

*Maintaining rules and regulations of the company

*Ensuring good communication skills and good ettiquettes to passengers

*Maintaining positive team work relationships

Waitress (2016-2017)

Company: Sunrise Hotel, Kenya

* Greet guests on arrival at the hotel.

* Take orders and serve food and beverages

* Check guests in and out using a computerized system.

* Issue keys to guests and provide guests with clear directions.

* Keep accurate records of guests that arrived or left the hotel.

* Provide necessary information to the maintenance and management departments.

* Directing incoming calls and help guests make external calls.

* Deal and communicate with customers to resolve complaints.

* Assist guests in storing valuables in secure deposit box.

* Handle payment through cash, cheques and credit cards.

Team leader (2014-2016)

Haddads Resort, Lebanon

*Train new joiners

*Mark attendance and check presentation

*Help ordering cleaning equipments

*Maintaining rules and regulations

*ensuring team work

Trainings Attended

*Soft services platform training Fmm-Doha Jan 2019 HIA

*Chemical Competency and Fire Safety HIA 2018

*Handling Machineries and Equipments HIA 2018

*Proper Waste Segregation HIA 2017

Declaration

I declare that all the information and details that are potrayed are true and correct to the best of my ability and knowledge. I assure you that i will discharge my duties sincerly to your entire satisfaction.

Education:

2012- 2014 : Kabete Technical Institute of Hospitality,Health and Production

2006-2009 : Kenya Certificate of Secondary Education

1998-2005 : Kenya Certificate of Primary Education

Others:

2010-2011: Computer packages

Languages:

Kikuyu/Swahili - mother tongue

English-Advanced

Arabic - intermediate

Referees

Madam Doha Haddad

Tel : +961*******

Madam Vicky

Tel : +974-********

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