Sales Representative Customer Service
Resume:
***************@*******.***
San Pedro Sula, Cortes 21102
IVAN
BONILLA
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Highly motivated Tech Support Representative with extensive customer service experience and technical skills. Excellent reputation for resolving problems and improving customer satisfaction.
My empathy and good communication with customers are my best tools to to represent the company in the best way.
PROFESSIONAL SUMMARY
Technical Institute Of Electricity
San Pedro Sula, Cortes • 2014
Bachelor of Computer Science: Comput
er Science
SKILLS
• Telephone etiquette
• Network support
• Technical issues analysis
EDUCATION
Monte Olivos Hotel - Front Desk Receptionist
San Pedro Sula, Cortes • 03/2018 - 11/2019
Comcast - Technical Support and Sales Representative San Pedro Sula, Cortes • 09/2016 - 10/2017
H2o Wireless - Technical Support and Sale Representative San Pedro Sula, Cortes • 04/2015 - 09/2016
WORK HISTORY
• Answered telephonic and in-person queries related to hotel services. Swiftly responded to room requests and other inquiries made via website, email or phone.
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• Took reservations using hotel's accounting system and website Politely welcomed arriving guests, providing room keys and information policies.
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• Processed guests' check ins and outs.
• Prepared and completed room and restaurant bills.
• Handled payments through cash, checks and credit cards.
• Kept accounts in balance and ran daily reports to verify totals. Troubleshoot and diagnosed technical issues involved with cable and internet service.
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Scheduling technician visits when problem was beyond resolution by means of standard troubleshooting procedures.
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• Manage appointments for installation of products and services
• Answered any billing or additional questions.
• Made sales on packaging and other services.
Assurance of customer satisfaction through problem resolution or customer education.
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• Support customers over the phone to troubleshoot product issues.
• Assisting the customer with purchasing and activating phone . Documenting all customer contact accurately and efficiently within specified guidelines.
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Contact this candidate