Customer Service Dental
Resume:
ASMAA FAWZY
**** *** ****** ****, ******** adbrue@r.postjobfree.com
L6M0Y4 www.linkedin.com/in/AsmaaHFawzy
Highlights of Qualifications
• 14 years of professional experience delivering high quality dental care and advice to patients
• Experienced managing and coordinating staff in a people-oriented organization to assure broad cooperative effort through the use of sound planning, strong administration, skills of persuasion to achieve goals.
• Effectively trained, motivated and mentored onsite clinic staff and laboratory technicians exercising high organizational skills.
• Progressive, decisive, and innovative individual. Highly valued for expertise interpreting company vision and strategy, translating objectives into actionable plans.
• Highly adaptive leadership style with the ability to work harmoniously in culturally diverse environments.
• Proficient in all dental work including patient preparation, completing patients’ files and infection control protocols.
• Successfully established long term customer relationships by providing high levels of service
• Proficient with all components of Microsoft Office
• Introduced lectures for children in Elementary schools as part of a program for caries prevention
Work Experience
Dentist November 2006 - Aug 2019
Vitamin consultative center EL-Gannas Medical Group Saudi Arabia May 2013 - Aug 2019 El-Shakereen Dental Center, Saudi Arabia Dec 2010 - Apr 2013 Ministry of the health of Egypt (AMC- Polyclinic), Egypt Nov 2006 - Nov 2010
• Checked patient's teeth and gum to detect diseases, suggesting appropriate treatment and remedy. Applied all types of dental filling (Inlay/On-lay) as well as gum treatment.
• Performed crown lengthening surgeries and gum treatment using Diode laser, and surgical and nonsurgical extraction.
• Managed full responsibility for the clinic’s purchasing process including buying materials, instruments and supplies
• Knowledgeable of proper disinfection procedures, infection control and autoclave operation. writing patients files, booking appointments for patients. ASMAA FAWZY
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• Performed different dental treatments including root canal treatment with the conventional method or pro-tapper, minor surgeries, cosmetic procedures including veneers, crowns, and bridges.
• Provided excellent customer service that led to being awarded for the Highest income dentist in the center (2016, 2017, 2018).
• Involved in lab work and preparations of casts checking quality and manufacturing of crowns, bridges and dental appliances.
Education
Higher Dental Diploma of Crown and Bridges Prosthodontics 2009 Faculty of Dentistry, Ain Shams University, Egypt
Bachelor degree in Dental Medicine and Surgery 2005 Faculty of Dentistry, Ain Shams University, Egypt. Awards
• Highest income dentist in the center. 2016, 2017, 2018
• Appreciation Certificate from Elementary School principles. 2018, 2019
• Appreciation Certificates from the ministry of health of Egypt. 2009, 2010 Professional Skills
• High Communication skills
• High Task Organization skills
• Highly skilled in dealing with Patients with different ages
• Mentoring nurses and lab technicians
• Computer skills: Microsoft word, Excel.
Volunteer Experience
• Participated as a volunteer “team-leader” in the Egyptian vaccination campaign against polio
(200*-****-****). Succeeded with my team to vaccinate the assigned neighborhood in 2009 and 2010.
References Available Upon Request
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