Key Highlights:

• Strong customer service

skills

• Dedicated and

motivated

• Strong work ethic

• Punctual and reliable

• Relationship builder

RITESH B. DESAI

Email: adbru4@r.postjobfree.com

Location: 5152 Crane crescent S4W0H8

Mobile: 639-***-****

CUSTOMER SERVICE

A dedicated, efficient and motivated professional with experience working as a Customer Service consultant in high volume, customer centric roles. I am detail orientated and highly organised with great time management. I enjoy contributing to the success of a busy team and am able to build strong rapport with colleagues and clients from diverse backgrounds. My communication skills are excellent, and I have a very strong work ethic. I am seeking a new challenge where I am able to have a positive impact on customer experiences.

Hard Skills:

• Consistently demonstrates a customer-focused approach to interactions

• Great conflict resolution, negotiation and problem-solving skills

• Experienced in managing and handling large volumes of cash

• Extensive Hotel, Hospitality and Retail experience

• Commitment to safe work practices with a thorough understanding of WH&S

• Experienced working as first point of contact for clients in a busy and professional environment

• Dedicated to professional development and ongoing training, learning and growth Soft Skills:

• Positive and professional with a strong work ethic

• Able to remain productive, efficient and focused in a busy environment

• A high level of communication and interpersonal skills

• Very well organised

• Detail oriented

• Flexible and adaptable

• Hard working, punctual and reliable

• Personable and friendly with excellent people skills

• Strong community awareness, enjoying working with people from diverse backgrounds

• Proven time management skills

• Self-motivated

• Excellent relationship and rapport building skills

• A quick and willing learner, able to master new procedures and programs easily

• Effective team player and adept individual worker

• Encouraging and supportive of others

Education:

Masters degree in marketing

Bachelor degree in commerce

Higher Secondary Certificate

Secondary School Certificate

Career History:

Marketing Manager 08/2011 – CURRENT

SHREEJI PROTIENS, AHMEDABAD

Key Contributions and Achievements:

• Responding professionally and in a timely manner to all customer enquiries

• Delivering high quality customer service at all times, assisting them with locating products and items

• Accurate cash handling and management, including the issuing of tills to staff

• Adhering to WH&S and all other guidelines to ensure safety and cleanliness of work environment

• Assisting with organising and stocking of shelves

• Demonstrating high attention to detail in all duties

• Identify, develop, and evaluate marketing strategies based on knowledge of client objectives and market trends

• Plan and manage budgets

• Analyse performance of all marketing programmes to identify the best opportunities for optimisation.

• Developed innovative product solutions grounded in clear understanding of customer needs.

• Create sales strategies to promote advertising offerings and motivate larger deals. Prepare detailed marketing forecasts on a daily, weekly and quarterly basis. STORE SUPERVISOR 2017 – 2019(PART-TIME)

RICE UP HUNGER DOWN, AHMEDABAD

Key Contributions and Achievements:

• Delivered excellent customer service in a busy environment

• Ensured accuracy and detail in the taking and delivering of all orders

• Maintained store cleanliness, adhering to all policies and procedures

• Responsible service of Food

• Accurate cash management and handling, including customer billing MARKETING EXECUTIVE 06/2009-2011

SHREEJI PROTIENS, AHMEDABAD

Key Contributions and Achievements:

• Responsible for implementing strategic marketing plans to achieve corporate objectives for products and services.

• Dealing with challenging and demanding clients

• Updating company website on a regular basis

• Responding quickly and professionally to any customer enquiries of complaints

• Coordinating both pre-sale and after–sale activities

• Meeting potential customers face to face and explaining to them the benefits of your company products

References:

AVAILABLE ON REQUEST.

Contact this candidate