QUALIFICATIONS PROFILE

Showcase Emotional Management

Delegation and Motivation skills

Excellent communication skills

Effective time management skills

Ability to establish immediate trust and confidence with clients, coworkers, and management

A dependable team player

Strong organizational skills

Computer literate

Strong attention to detail

Able to adapt to fast paced environment

Ability to analyze situation, make sound decisions, and problem solving

Ability to balance and move forward several operations and tasks simultaneously

Successful work record in diverse environments

PROFESSIONAL EXPERIENCE

B&M BBQ Restaurant February 1991 – Current

February 1991 – Current General Manager

Operational Execution

Perform Open / Mid-Day / Closing duties

Conduct daily briefings on matters of importance to the team

Manage all necessary repair and maintenance issues

Manage the Restaurant Risk Review audit process and implement necessary changes

Manage restaurant marketing, sales building, and community involvement

Facilitate and participate in staff education

Exercise discretion and independent judgment

Ensure 100% compliance

Development, promotion, and disciplinary action affecting team members

Make hiring and termination decisions

Food & Beverage Execution

Ensure safety & sanitation

Monitor food and beverage quality and execution

Prepare and receive orders of food and beverages

Conduct weekly inventories to ensure that proper levels are stocked and to assess ordering patterns and changes

Monitor and validate daily prep production

Team Member Relations

Coach, mentor, and discipline hourly team members

Monitor facilitate team member recognition

Service Execution and Guest Relations

Train, coach and develop team members to ensure they are providing proper service to guests

Manage guest relations and guest recovery

Catering Management & Delivery/Setup

University Hospitals / Rainbow Babies & Children June 2009 – January 2019

June 2009 – January 2019 NICU

Collaborates with the Shift Coordinator and Staff Nurse in coordinating unit activities and assisting with direct patient care.

Responsible for multiple care tasks

Maintains the patient care areas

Stocks patient room

Transports specimens

Picks up blood products from lab

Assists with multiple procedures within the scope of service

Uses independent thought processes to organize unit activities

Initiate physician orders

Assist with the hourly unit rounding

Provides the initial contact for families and visitors to the NICU

National Highway Traffic Safety Association certified Car Seat Technician

Process excellent communication skills for daily interactions with internal and external customers

Recognizes that each patient/family unit is an individual with unique needs

Provides considerate, respectful care

Supports the NICU belief that all infants are entitled to a developmentally supportive plan of care and environment

Works with CMC to “improve the health care outcomes” in conjunction with the hospital mission

Adheres to hospital policy

June 2008 – June 2009 Pediatric Psychiatry

Performs various patient care activities necessary in caring for the personal needs and comfort of patients.

Attend to the nursing station

Attend to patient rooms

Performs clerical functions

Assist with the hourly unit rounding

Bathes, dresses/undresses patients assist with personal hygiene

Serves and collects food trays. Assists with patient feeding

Transports, positions and drapes patients for exams and treatment

Takes and records vital signs, weights and I & O.

Performs non sterile dressing changes

Passes and collects bed pans

Changes bed linens

Provides encouragement, support and comfort to patients and family members

Monitors, records and communicates patient condition as appropriate utilizing computerized documentation systems

Provides age and culturally appropriate care

Orients and mentors new staff members

Follows Standard Precautions using personal protective equipment as required

Provide excellent customer service skills

Ability to work in a fast paced environment

Telos Omnia Axia February 1998 – August 2008

February 2001 – August 2008 Domestic & International Shipping Receiving Supervisor

Supervised staff

Gave daily assignments staff

Authorized payroll timecards

Scheduled employee hours

Set up incentive plan to boost employee morale

Train staff to use UPS Worldship and FedEx computing systems

Managed cleaning staff and their supplies

Purchased packaging material and necessary accessories to ship with product

Worked with vendors to design boxes and foam to package equipment for safe transit and delivery

Enhanced business relations with transportation / freight forwarding companies to get the best rates for shipments

Organized and orchestrated all deliveries incoming and outgoing

Organized and setup equipment for national trade shows

Break down and package equipment returning from national trade shows

Built warehouse to store inventory in an efficient effective manner

Manage inventory, control accuracy and complete cycle counts

Assign personnel to make deliveries throughout company

Responsible for meeting monthly shipping goal of up to $2+ million dollars

Data entry of return manufacturer authorization and business system information

February 1998 – February 2001 Shipping Receiving Clerk

Box equipment and accessories

Receive deliveries

Ship product using UPS and FedEx ship management computers

Ship product using DHL domestic and international

Organized and stocked warehouse

Pick inventory for daily shipment of orders

EDUCATION

Hondros College Cleveland, Ohio

Bryant & Stratton College Cleveland, Ohio

TECHNICAL EXPERIENCE

UPS Worldship

FedEx Computer

File Maker Pro

Microsoft Word

First Class email

Solomon Business System

PERSONAL INTERESTS

Next Level Sports Program

Assistant Director / Football and Basketball Head Coach & Mentor

Volunteer Ministry Security for Cleveland Heights Civic Center Events

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