Customer Service Engineer
Resume:
Savannah Rodgers
MARIETTA, Ohio 45750
*****************@*****.***
Work Experience
Correctional Officer
*/**** - */**** ***** Correctional Institution, Caldwell, Ohio
Conduct head counts to ensure that each prisoner is present.
Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.
Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.
Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs.
Process or book convicted individuals into prison.
Maintain records of prisoners' identification and charges.
Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.
Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
Drive passenger vehicles and trucks used to transport inmates to other institutions, courtrooms, hospitals, and work sites.
Settle disputes between inmates.
Serve meals, distribute commissary items, and dispense prescribed medication to prisoners.
Provide to supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences.
Investigate crimes that have occurred within an institution, or assist police in their investigations of crimes and inmates.
Arrange daily schedules for prisoners including library visits, work assignments, family visits, and counseling appointments.
Supervise and coordinate work of other correctional service officers.
Issue clothing, tools, and other authorized items to inmates.
Assign duties to inmates, providing instructions as needed.
Mail Carrier
2/2016 - 3/2018 United States Postal Service, Parkersburg, West Virginia
Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
Release packages or letters to customers upon presentation of written notices or other identification.
Operate computer-controlled keyboards or voice recognition equipment to direct items according to established routing schemes.
Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations.
Answer inquiries regarding shipping or mailing policies.
Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.
Internet Manager
8/2015 - 2/2016 Pioneer Chevrolet Cadillac, Marietta, Ohio
Manage backup, security and user help systems.
Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
Assign and review the work of systems analysts, programmers, and other computer-related workers.
Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
Develop and interpret organizational goals, policies, and procedures.
Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
Purchase necessary equipment.
Education
Muskingum University, New Concord, Ohio
Bachelor's Degree
Skills
Customer Service Microsoft
References
Engineer James 304-***-****, Cummins Dodge
Personal
College Advisor Marjorie Pickworth 740-***-****, Muskingum University
Professional
Post Master Greg Church 304-***-****, United States Postal Service
Professional
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