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Customer Service Manager

Location:
Coffeyville, KS
Posted:
February 13, 2020

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Resume:

Patricia O’Dell

Dear Human Resources:

Enclosed please find my resume. I currently work as a Customer Service/Host manager for Wal-Mart Stores, Inc. Previously; I held a position EKG Enterprise in Lenexa KS as an Operations Support Manager; and JB Hunt Transportation where I was responsible for safety, job training, annual reviews, safety reviews, accident investigations, payroll, managing day to day staffing, budgeting, and work assignments. Prior to JB Hunt, I was a senior logistics, production distribution manager, SAP specialist, and Super User for the Clorox Company. I was responsible for the monthly, quarterly, and annual budgets, transportation planning, just in time inventory management, material management, system accuracy, training and scheduling staff, payroll and performance evaluations. I worked as a liaison between customers, warehouses, and carriers on special events and daily shipments. I am results oriented and dedicated to safety and process management.

I recently relocated to Cherryvale KS from the Kansas City area. I hold a Bachelor in Business Management with a concentration in Human Resource Management. I am seeking a position that will utilize my management, team building, and organizational skills with opportunity for growth. I hope to hear from you soon to schedule an interview.

Sincerely,

Patricia O’Dell

01/15/20

Patricia O’DELL

416 West 4th St Cherryvale, KS 67335

816-***-**** ~ adbrtp@r.postjobfree.com

Career Profile

Experienced and talented professional seeking a Transportation, Warehouse/Customer Service Management position, Distribution Manager, or Distribution Operations position

28 years of hands-on experience managing and supporting warehouse operations with a proven track record of leading, mentoring, training, and scheduling.

Demonstrated self-starter with strong communications skills and organizational abilities.

Technically proficient with Microsoft

Office suite, SAP, TMS, IBM Mainframe, Accuplus, WMS, Kronos, HRIS, FM2,ASN reporting and Pims production scheduling system.

Professional Experience

WAL-MART STORES INC 2019-PRESENT

Manage checkouts and guest assistance

EKG Enterprise, LLC Lenexa, KS 2015-2019

Operations Manager

Manage day to day activities and direct customer service support.

Manage compliance and safety regulations, accident investigations and DOT compliance.

Manage all invoicing, accounts payables, receivables and budget reviews.

JB Hunt Transportation Company– Kansas City, MO 2013-2015

FLEET MANAGER

Manage local drivers in day to day activities and direct customer service support.

Manage compliance and safety regulations; give performance reviews and counseling as required.

Manage and coordinate inbound and outbound freight and assign daily workload.

Active member of the customer carrier annual meetings

A&M Manufacturing/Clorox Services Company – Spring Hill, KS 2003-2013

SENIOR PDC COORDINATOR

Manage the outbound product shipping process for a 275,000 square foot warehouse with 22,500 monthly pallets and 125 different SKU’s, coordinating transportation logistics with more than 100 trucks daily.

Manage, train, schedule and support a staff of 52 personnel and handle all employee relations including payroll, employee evaluations, safety training, and general Human Resources duties including hiring and terminations.

Directly manage third party warehousing and train third party office personnel. Oversee warehouse forklift maintenance and managed vendors.

Support Clorox users in SAP across the U.S. as a Clorox Distribution Center Operations Superuser.

Manage monthly and annual budgets and accruals, consistently delivering favorable results.

Budget cost savings including the warehouse annual hosting contract of $187,000. Managed materials, labor, dunnage, and raw material procurement.

Active member of the bi-yearly truckload bid cycle and developed bi-annual onsite carrier reviews and performance standards.

Wagner Industries/Clorox Services Company – Kansas City, KS 2000-2003

LITTER NETWORK ADMINISTRATIVE COORDINATOR

Provided daily operations support for the Clorox Litter network, supporting and coordinating Clorox Litter initiatives with all four of the Clorox Litter distribution centers and managed all reporting for the Litter network.

Managed inter-model shipments to the trade from the Kansas City litter distribution center that resulted in substantial savings for Clorox. (Z-Train)

Education: BS, Business Management with a concentration in Human Resources, certificate of continuing education in management and Leadership, Rockhurst University.



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