Ian Roy U. Salise

*** ******* *** ****** ***. ***B-3, Watford City ND 58854

701-***-****

adbrtb@r.postjobfree.com

OBJECTIVE

To pursue a professionally satisfying growth and challenging career. Seeking a quality environment where my knowledge can be shared and enriched for the growth of the organization and myself.

SKILLS HIGHLIGHTS

• PC assembly and repair

• Linux Systems Administrator

• ITIL process

• Proficient in Microsoft Office

package

• Windows 7/8/10

• Wire shark

• VMware

• SOAPUI

• SQL developer

• Nagios XI

• Log Analysis

• Troubleshooting

• JIRA

• Driver’s License

• Schematic diagram

EXPERIENCE

Computer Repair Services, Philippines and Doha Qatar May 20, 2010 – Sept 20, 2019 Owner / Part time/ freelancer/ Personal Computer Support Technician Facebook link: https://www.facebook.com/notes/ian-rus/computer-repair-services- kabayan/2071127819876386/

Responsibilities:

•Provided troubleshooting system failures support and problem resolution to end users, including password issue removal.

•Highly skilled in configuring and installing software applications, antivirus, file recovery and data backup (i.e. Acronis), as well as troubleshooting network connection.

•Repaired computer related hardware such as motherboard, broken screen, laptop hinges on Windows and Macintosh Apple base system.

•Hand-on experienced in Recovering USB and Hard Disk File Backup and Data

•Ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.

•Assisted end-users with remote laptop or desktop access control using team viewer, resulting a good customer satisfaction.

•Configured diskless server with client.

•Recognized in performing the job efficiently without supervision.

•Committed to learn and relate technical concepts promptly

•Demonstrated expertise in Microsoft Windows 8 and 10

•Excellent analytical and problem solving skills

Amdocs, Taguig, Philippines Feb 16, 2015 – Nov 7,2016 Technical & Business Operations Specialist/ Core Telecommunication Engineer Responsibilities:

• Core competencies in technical operations, production and non-prod Application, architecting, deployment and config management for all environments, migration, process improvements, better solutions & support, improve the performance of Middleware (core)

• Expertly guided my team on released software upgrades, tuning for optimization, technical issues, or concerns and deployed a manual automation script for easily resolving problem in timely manner.

• Contributed and brought added value to root cause analysis.

• Proficiently handled SLA’s, to ensure that metrics are set for the business unit are met.

• Drive risk management processes and doing a change management.

• Responding to inquiries from customers and help resolved their problems.

• Drive discussion on conference bridges during planned maintenance, non-BAU situations.

• Serve as client liaison and first level of escalation.

• Ensured that processes that are set up for issue analysis/research are Efficient and effective. Guide and assist team to identify and analyze Production issues, track recurring issues, identify ways to prevent them and suggest a permanent fix.

Danateq PTE LTD, Makati City, Philippines Oct 28, 2013- Oct 28, 2014 RHEL Systems Administrator/ Telecommunication Engineer Responsibilities:

• Monitoring 24/7 Alarm Fault and troubleshooting for all Link Servers.

• Ensuring operational establishment, maintenance and integrity of back-ups

• Performed all duties relating Linux server administrations including basic networking issues.

• Supporting proprietary middleware core application to provide real time transaction log

(debugging logs or doing tcpdump / pcapfile and netstat), application statistics and ensure the application running/connecting to front end to third party servers properly.

• Created SQL for queries, Oracle scripting (spool) and Bash shell scripting for monitoring deployment logs and created a crontab.

• Taking ownership of technical issues, and working with development group to resolved more advanced issues when necessary

• Resolved technical issues escalated customer complaints.

• Monitoring system performance, system events, swapping, disk utilization and CPU utilization.

• Skilled in Analyzing logs

• Communicated issues status to customer in accordance with the defined SLA.

• Undertaking an On-Call and After Hours support as needed.

West Contact Services Inc. Makati City, Philippines Aug 25, 2012- Oct 26, 2013 RHEL Service Delivery Support Specialist

Responsibilities:

• Used Linux based to login into servers in order to get the results /status of the servers remotely.

• Provides on-site systems support to clients using Linux Operating Systems

• Experienced hands-on system administration of Servers.

• Deployed software packages / upgrades / configuring the IBM server and RedHat server via terminal (putty).

• Doing rebooting, backup and installation to the server\s “EOS box\boxes” to fixed the server and back it to service.

• Created shell scripting to install the software\s easily.

• Man the 24/7 Operations and provides regular status updates on service problems

• Creating ticket using service desk ticketing tools if there is an issue either on client side or with in West Corporation (company name) to fixed the issue

• Communicated issues status to customer in accordance with the defined SLA.

• Experienced with enterprise fixed solutions in IVR (Avaya)

• Skilled Log Analyst

• Monitoring IP network connection in terminal(putty) and BigBrother TxVia subsidy by Google. Taguig City, Philippines Oct 14, 2011- August 24, 2012 MAC Operation Analyst

Responsibilities:

1. Root Login and Password Management

2. Provides on-site systems support to clients using Mac Operating Systems Monitoring of various applications:

Client Website

TX Via internal and external websites

Switch service providers

Various incoming email boxes

Voice mailboxes

Follows Information Technology Infrastructure Library Process 3. Create JIRA ticket in order to provide a first response for resolution.

• Using of Terminal,SQL for getting the details of end users,LDAP to add username and provides a password to the end users, Nagios for our tools

• Developed Unix/Bash codes and scripts to simplify processes 4.Ability to analyze various authorization production logs (VISA, MasterCard, Western Union, Money Gram, etc.) via Linux command or using MAC terminal. 5.Troubleshoot basic IP connectivity

6.Resolving production issues within defined SLAs. Interfacing with all necessary levels of personnel within TxVia to resolve such issues.

7Comfortable of analyzing alert via Nagios and Java error logs 8.Creation/ Management of the production Incident Turn Over Reports 9.Provide support, monitoring and reporting in a technology diverse environment and availability within define SLA’s

10.Log Analyst

11.Accessing ssh server using ssh keys and has a root access. Xybersolutions Inc. Makati City, Philippines March 14, 2011 –Sept 14, 2011 Linux Service Engineer

Responsibilities:

• Root Login and Password Management

• Follows Information Technology Infrastructure Library Process

• Man the 24/7 Operations Desk and provides regular status updates on service problems

• Maintained, develop and follow monitoring procedures ensuring consistent practices

• Directly operate and monitor wireless applications and services (SMS/MMS/WAP) using terminal and SQL

• Escalated operational problems to appropriate departments

• Delivered timely and effective follow-up/feedback to customers for all problems, issues and requests

• Provides ad-hoc technical support to customers and some basic functions of System Administrator such as server OS installation, data backup and restoration, module updates, server network troubleshooting, etc.

• Manage and maintain monitoring application utilities

• Maintain, keep consistent internal and external connections under Linux application

(terminal)

• Using of Terminal, Nagios, OpsView and Munin Graph for monitoring purposes.

• Usage of SQL for database analysis.

• Creates shell scripting for monitoring purposes and for backup filesEstimated required materials for structural and civil works on site.

Servimax Technology, Inc., Quezon City, August 23, 2010– December 30, 2010 Service Engineer/ Hardware System Administrator

Responsibilities:

• Responsible in repairing or troubleshooting desktop servers component(motherboard, hard disk, RAM and power supply)

• Reformatting an Operating System if needed

• Installing and reformatting windows operating system

• Ability to back up image (iso of windows operating system) and restoration using acronis ghost.

• Responsible for reevaluation of current testing and troubleshooting procedures and supplying relevant information to Product Supervisor

• Ability to repair and support under the turnaround time set by the company with group defined specifications, standards and lead time

• Actively participated in forums or discussion groups in obtaining broader knowledge of handling products and customer satisfaction

• Responsible in keeping updates, troubleshooting, testing and specification information to be readily available through personal notes, stock knowledge, and proper research of Manufacturers sites and User Group on the internet.

Civil Aviation Authority of the Philippines, Tagbilaran City, Philippines April - August 2009 Aviation Engineer - Intern

Responsibilities:

• Assigned in Equipment/Engineering Department

• Perform routinely check-ups.

• Monitor machine – vibration; noise; loose parts;

• Oil level; sensors; belt/moving parts alignment;

• Temperature; pressure and check machine condition.

• Fill-up weekly or monthly maintenance checklist

• Updates airport time function

• Oriented in Equipment Maintenance

• Monitor the capacity of Backup/UPS battery

Training and Seminars Attended:

Advanced Laptop training at leakymosfet

VIM Diskless Training at VIM Diskless Solution

RHEL7 Enterprise + System Hacking and Linux Security at PinoyLinux/PH- LWUG

Oracle Database 11g Advanced SQL, PL/SQL and SQL Tuning at Amdocs

Unix Shell Programming at Amdocs

UNIX Network Administrator and Information Security at MAPUA Information Technology

Professional Certification:

Comptia Linux+ (Powered by LPI): COMP001021085127

Linux Professional Institute(Linux Systems Administrator): LPI000370022

ITIL Foundation : GR750342373IS

EDUCATION

Holy Name University

Tagbilaran City, Bohol

• Bachelor of Science in Electronics and

Communications Engineering

June 2005-

May2010

Reference can be provided upon request.

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