Customer Service Sales
Resume:
West Seneca, NY *****
***********@*****.***
Rachel Okeefe
QUALIFICATIONS
●Dedicated, goal-oriented professional.
●Strong customer service background with ability to multi-task in a high stress environment.
●Highly organized, accurate, detail-oriented with a positive attitude.
●Excellent communications with strong administrative and leadership skills.
●Highly motivated individual with a strong analytical mind and excellent aptitude for troubleshooting.
●Self-motivated with ability to achieve goals and exceed expectations.
●Well prepared, able to prioritize and demonstrate excellent team skills.
●People oriented, highly developed interpersonal skills, having dealt with a diversity of leadership professionals, patients and staff members.
●Basic knowledge of accounting.
EXPERIENCE
Zoom Tan, West Seneca NY-Salon Manger
Oct 2019-Current
Ensure salon staffing is appropriate to business needs
Maintain and ensure all staff members are adhering to health and safety standards set by NYS Department of Health.
Analyze sales reports and develop coaching/performance reviews.
Fleet Maintenance Inc, West Seneca NY-Accounts Receivable
May 2019-Oct 2019
Prepares work to be accomplished by gathering and sorting documents and related information
Updates receivables by totaling unpaid invoices.
Posts revenues by verifying and entering transactions local deposits.
Posts customer payments by recording cash, checks, and credit card transactions.
Pays invoices by verifying transaction information; scheduling and preparing disbursements
Work closely with accounts payable to offset credit balances and create current account statements.
Greet and direct all walk-in traffic to appropriate personnel
Answer phones in courteous and professional manner.
Keep well organized files of payments and customer accounts.
Geico, Getzville, NY-Insurance Sales
October 2018-May 2019
Provide exceptional customer service via phone
Advise customers of insurance needs while adhering to quality stands.
Close sales by demonstrating expert professionalism.
Adhere to quality standards apply appropriate selling interactions to meet goals.
Catholic Health, Buffalo, NY-Credit and Collections
March 2018-October 2018
Process patient applications for assistance for healthcare bills.
Communicating directly with customers to collect debts and resolve outstanding balances.
Process and apply patient payments to keep accounts active.
Maintain up to date records to ensure that the debt status is accurate and latest.
Work closely with outside collection agencies to turn over bad debt accounts.
Maurice’s, Orchard Park, NY — First Assistant Manager
January 2017 – December 2018
●Maintain daily record of all transactions and generate reports for store manager.
●Engage customers in a fun and personalized shopping experience.
●Write order supply requests to replenish merchandise.
●Train new staff to deliver excellent customer service.
●Coach and develop team members to adhere to performance standards and grow the business.
●Motivate employees to improve morale, performance and store revenue.
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KeyBank, Orchard Park, NY — Teller
June 2012 – February 2019
●Processed standard teller transactions for customers including servicing clients’ accounts, accepting loan payments, managing safe deposit payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies.
●Process 25+ customer transactions per hour with extreme attention to detail.
● Quickly established credibility with clients, remembering 50+ names of regulars, creating a friendly rapport with customers.
●Assist in operational tasks to maintain branch standards.
JCPenney’s,/ Sephora Inside JCPenney, Blasdell, NY — Sales Associate
October 2009 - October 2016
●Provide friendly and professional customer interactions at all times.
●Focused on sales initiatives as required.
●Engage clients in personalized and exciting shopping experience.
●Recommend and educate clients on product benefits tailed to their needs.
●Collaborate with team members to promote featured products during events to meet sales quota.
●Received and processed cash and credit payments for in-store purchases.
●Shared product knowledge with customers while making personal recommendations.
●Maintained knowledge of current promotions, pricing and policies regarding payment and exchanges
EDUCATION
Holland High School, Holland, NY
September 2002 - June 2000
SKILLS
Communication- possesses excellent verbal and written communication skills to professionally work with customers as well as excellent interpersonal skills.
Organizational Skills-Great organizational skills as well as the ability to multitask efficiently. superior attention to detail, and problem-solving.
Operating Systems: Windows
Day-to-Day Applications: Microsoft applications: Word, Excel, PowerPoint, Publisher, Adobe Photoshop; Google Docs, CDK.
REFERENCES
Personal and professional references available upon request.
Contact this candidate