MOHAMED ISMAIL

Junior Scrum Master

Dallas, TX adbrqo@r.postjobfree.com Mobile: 843-***-****

US Citizen

SUMMARY OF QUALIFICATIONS

Results-oriented recruiter with over 10 years of experience in Sales and IT Client faced environment with broad range of industries. Seeking to leverage background and experience as Scrum Master to take next career step in Technology with a highly respected organization focused on creating strong internal teams.

CREDENTIALS & EDUCATION

Certifications: Scrum Master (CSM), Microsoft Systems Administrator (MCSA) & Professional (MCP)

Training: Project Management Professional (PMP) – In Progress Cisco Certified Network Administrator (CCNA) – Complete

Experience: HTML, CSS, WordPress, JavaScript, Java OOP, Ajax, and SQL

Trident Technical College

Associate of Science and Technology: Computer Programming Expected Conferral: May 2017

High Institute of Social Work, Cairo, Egypt

Bachelor of Social Work, 2003

PROFESSIONAL EXPERIENCE

Color Spice Marketing Group Garland, TX

Junior Scrum Master December 2015 to Present

Color Spice is a start up digital marketing, I am responsible for leading and assisting cross-functional marketing teams responsible for project delivery and bringing features to market. Facilitate the Project Team through the agile development process of release planning, sprint planning, daily stand-ups meetings and retrospectives. Also responsible for removing any impediments to help the delivery teams meet their sprint commitments.

Key responsibilities include:

Help drive best practice use of agile methodology as a core to the development life cycle.

Managing and updating the Kanban task board

Organizing and facilitating sprint planning, daily stand-up meetings, sprint and release planning.

Tracking team velocity, health and sprint/release progress.

Maintain agile artefacts, process documentations and agile tools.

Ensure development teams are practising core agile principles of collaboration, prioritization, team accountability, and visibility.

Assists product teams with making appropriate commitments through story selection and task definition.

Create and maintain relevant metrics to show development team progress.

Proactively remove any impediments preventing forward movement on projects.

Experienced working on Management tools such as Rally, Jira.

Hendrick Volkswagen, Frisco, TX

Sales Consultant Aug 2018 – Jul 2019

Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction.

Meets dealership sales goals.

Greets customer and determines make, type, and quality of vehicle desired.

Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.

Suggests optional equipment for customer to purchase.

Computes and quotes sales price, including tax, trade-in allowance, and discount.

Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.

Arranges for delivery and registration of vehicle.

Researches availability of models and optional equipment.

Engages in business development.

Addresses customer concerns.

Maintains CSI at or above Company standards

Maintains an organized, clean and safe work area.

Frank Recruitment group, Dallas, TX

Recruitment Consultant Sep 2017- Aug 2018

Recruiting job seeking Candidates utilizing on-line search engine and social networks to find best qualified IT and Engineering Talent for a variety of top Fortune 1000 Clients.

Collaborate with the hiring managers on a regular basis, assist in writing the technical job descriptions

Post jobs on the websites and social networks

Foster long-term relationships with candidates

Parse specialized skills and qualifications to screen IT resumes

Perform pre-screening calls to analyze candidates’ abilities

Coordinate technical interviews with IT teams; gather the feedback and follow-up with candidates;

Extend the job offers; negotiate the conditions

Verify references

Prepare the reports on the regular basis

Benefitfocus, Charleston, SC Aug 2016 – Aug 2017

Application Consultant (Contract)

An integral part of the Production Service Center team, working with customers via phone and email, particularly during Open Enrollment season, providing customer support related to software navigation

Responded to 40-50 inquiries per day, technical and non-technical, coordinating with a team of 20 to provide anticipatory service and support for end-users utilizing our online benefits enrollment solutions, addressed benefit plan details, functionality, navigation and use of software applications

Created and documented each customer interaction using Salesforce case tracking system, referred unresolved issues to our technical team and provided an accurate timeframe for issue resolution

Fred Anderson Toyota of Charleston, Charleston, SC Jun 2014 – Aug 2016

Hoover Mitsubishi, Charleston, SC Jan 2014 – Jun 2014

Sales Consultant

Provided professional service by greeting, listening and leading potential customers to showcase new and existing product lines including features, specifications, standard or upgraded equipment options

Engaged in business development by striving to maintain a steady supply of prospects at all times, maintained follow-up relationships with clients to ensure service excellence and encourage referrals, and notified managers before any unclosed or dissatisfied customers departed

Completed paperwork accompanying vehicle sales, including sales slips or contracts, and worked in coordination with finance specialists to ensure timely and accurate closes

Contributed to team atmosphere by exhibiting readiness to assist coworkers, provided management with progress analysis and forecasting reports, outlining successes, opportunities and sales objectives

Kaplan International Colleges, London, England Jan 2012 – Sep 2013

International Education Advisor

Achieved sales revenue of $300k by conducting extensive communications, inbound and outbound, related to admissions processes, tuitions and program curricula, utilizing phone, email and live chat to consult with prospective students on their educational options and potential career benefits

Contacted all leads to maximize sales conversions and company objectives, built strong rapport by demonstrating excellent product knowledge, and progressed leads to up-sell and cross-sell prospects

Built strong relationships with team members by providing flexible and speedy support, and ensured thorough administration of records and paperwork for sales using CRM and other business systems

Volunteer Work Experience:

Help and Coordinate fund raising events with Islamic Relief (London -UK)

Coordinator at Startup Weekend events in Charleston College (Charleston - SC)

Volunteer at the Northwest Community Center (Dallas-TX)

MOHAMED ISMAIL

samirismail9@@gmail.com

**References Available** 843-***-****

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