Order clerk, Customer Service Representative
Resume:
Lucy Chan
Calgary, AB
T2L 2G4
*********@*****.***
Profile
I have much retail experience. It is very important in good customer service and polite manner.
When customers complain or unsatisfied in goods or service, I need to understand their situations and help them to solve their problems.
Computer skills
Outlook, Excel, Spreadsheet, Track, Database, Pace, informa, Window Version 10, POS System, SAP System
Languages
Read and write: English and Chinese
Speak: English, Chinese and Mandarin
Typing: 90 wpm
Working Experiences
Sale Associate Oct 2019- present
Swarovski
Helped them to select the great crystals
Introduced the benefit to become the membership
Digital Printing Analyst (Contract) Feb 2018 – Jan 2019
Ricoh Copy Centre
Comforted in troubleshooting and problem solving
Created price quotes to clients before they sent jobs to the company
Reviewed all jobs schedules everyday that clients got back jobs before dead line
Quality Checked every finished job details before I held to clients
Followed up every job and gave the extra expectation
Billed the invoices and list all details to clients
Separated mails to different departments in the morning and sent to them in different floor
Collected all outgoing mails before 3pm for Canada Post and others couriers companies
Measured the size, weighted the parcel and filled up the forms to Fedex, DHL and Canada Post
Technical and Record Analyst/Mail Room Assistant/Data Entry Clerk (Contract)
Rileys Printing Company Feb 2014 – June 2017
Scanned and checked all details in the document
Set up monthly Record reports to Manager for comparing in different month process
Conveyed complete information to every department on time
Separated all incoming letters and parcels and called clients to pick up their parcels and mails
Typed all information in electronic folders and sent to accounting department
Customer Service Representative/ Nov 2012 –Jan 2014
Lunch receptionist
Data Group Inc.
Customer Service Representative
Collected all shipment details to sales representatives
Closed the job tickets after shipping out the products
Achieved to ship all rush orders and alter sales orders before or in the shipment due date
Inspected all jobs were correct and perfect printing in the production line
Created and proceed sales orders in a timely fashion
Estimated costs rapidly that clients made the orders in the same day
Sent samples in using UPS
knew to measure to size of the box, knew to apply on-line shipping
Set up meetings with every sales representative to report the jobs processing everyday
Created the spreadsheets to record the jobs for individual sales representative
Billed invoices and sent to sales representatives
Lunch Receptionist
Received the incoming letters, couriers packages and document
Called different couriers companies to send parcels or document
Took down detailed messages from the incoming calls
Transferred the phone calls to different department and different employees
Organized the meeting room for the appointment meeting
Printing Operator May 2001 –Oct 2012
Data Group
Made sure all printing machines in good procedures before starting jobs
Finished all jobs before deadline line
Ensured internal and external customers got their jobs satisfaction
Education
DeVry University, Calgary, AB - Bachelor of Business Administration - 2011
Sait - Printing Management Technology Diploma- 2001
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