Lucy Chan

****, ********* *****, **

Calgary, AB

T2L 2G4

403-***-****)

adbrpk@r.postjobfree.com

Profile

I have much retail experience. It is very important in good customer service and polite manner.

When customers complain or unsatisfied in goods or service, I need to understand their situations and help them to solve their problems.

Computer skills

Outlook, Excel, Spreadsheet, Track, Database, Pace, informa, Window Version 10, POS System, SAP System

Languages

Read and write: English and Chinese

Speak: English, Chinese and Mandarin

Typing: 90 wpm

Working Experiences

Sale Associate Oct 2019- present

Swarovski

Helped them to select the great crystals

Introduced the benefit to become the membership

Digital Printing Analyst (Contract) Feb 2018 – Jan 2019

Ricoh Copy Centre

Comforted in troubleshooting and problem solving

Created price quotes to clients before they sent jobs to the company

Reviewed all jobs schedules everyday that clients got back jobs before dead line

Quality Checked every finished job details before I held to clients

Followed up every job and gave the extra expectation

Billed the invoices and list all details to clients

Separated mails to different departments in the morning and sent to them in different floor

Collected all outgoing mails before 3pm for Canada Post and others couriers companies

Measured the size, weighted the parcel and filled up the forms to Fedex, DHL and Canada Post

Technical and Record Analyst/Mail Room Assistant/Data Entry Clerk (Contract)

Rileys Printing Company Feb 2014 – June 2017

Scanned and checked all details in the document

Set up monthly Record reports to Manager for comparing in different month process

Conveyed complete information to every department on time

Separated all incoming letters and parcels and called clients to pick up their parcels and mails

Typed all information in electronic folders and sent to accounting department

Customer Service Representative/ Nov 2012 –Jan 2014

Lunch receptionist

Data Group Inc.

Customer Service Representative

Collected all shipment details to sales representatives

Closed the job tickets after shipping out the products

Achieved to ship all rush orders and alter sales orders before or in the shipment due date

Inspected all jobs were correct and perfect printing in the production line

Created and proceed sales orders in a timely fashion

Estimated costs rapidly that clients made the orders in the same day

Sent samples in using UPS

knew to measure to size of the box, knew to apply on-line shipping

Set up meetings with every sales representative to report the jobs processing everyday

Created the spreadsheets to record the jobs for individual sales representative

Billed invoices and sent to sales representatives

Lunch Receptionist

Received the incoming letters, couriers packages and document

Called different couriers companies to send parcels or document

Took down detailed messages from the incoming calls

Transferred the phone calls to different department and different employees

Organized the meeting room for the appointment meeting

Printing Operator May 2001 –Oct 2012

Data Group

Made sure all printing machines in good procedures before starting jobs

Finished all jobs before deadline line

Ensured internal and external customers got their jobs satisfaction

Education

DeVry University, Calgary, AB - Bachelor of Business Administration - 2011

Sait - Printing Management Technology Diploma- 2001

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