Labourer, customer relations
Resume:
Katrina Kollar
Kemptville, ON
adbrnh@r.postjobfree.com
Seeking Position as labourer or customer relations.
Profile
Outgoing and personable candidate with finely-honed interpersonal skills and the ability to establish good rapport with clients, customers, supervisors, co-workers and employees. Fair-minded with a good work ethic, sense of humour and genuine commitment to providing excellent service. Valued team player who functions well in a fast-paced environment and demonstrates a ‘take-charge’ attitude to get the job done.
Job History
The Enviro-Maids, Ottawa ON March 2014 - Present
The Enviro-Maids is a professional, eco-friendly cleaning service that offers residential housecleaning services to clients located in the Ottawa area.
Owner and Operational Manager
Clean houses using tools and cleaning agents ensuring eco-friendly products are properly used and that work meets standards for cleanliness, within established time parameters.
Conduct interviews and hire staff as required.
Work with, and manage a staff of two employees including creating schedules, planning, assigning, directing and appraising work, training and resolving problems.
Act as the main point-of-contact on all client related matters; initial meeting, obtaining and safeguarding house key, discussing and identifying client requirements, scheduling visits and investigating complaints about service and taking corrective action.
Ensure that all necessary tools and supplies are available for use, conduct regular inventory checks and replenish supplies as required.
Plan and implement marketing and advertising strategy to find and cultivate new clientele and increase business.
Using QuickBooks, manage all aspects of the company’s payroll including calculating employee gross pay, making the appropriate payroll deductions from employees' pay each pay period, remitting payroll deductions, along with the employer's share of Canada Pension Plan (CPP) contributions and Employment Insurance (EI) premiums, to the Canada Revenue Agency as required.
Report to CRA, each employee's income and deductions on the appropriate T4 slip and file an information return on or before the last day of February of the following calendar year.
Jack Astor’s Bar & Grill, Kanata, ON March 2008 – Present
Jack Astor’s is owned by Service Inspired Restaurants, a privately held Canadian corporation that owns and operates a diverse portfolio of 58 restaurants in Canada and one in the United States.
Shift Leader & Server
Serve as shift leader which includes training new employees, ensuring employees perform assigned tasks, stock supplies, serve food and drinks, process payments, clean and reset tables, greet and interact with guests and answer questions.
Greet and welcome guests and provide friendly and attentive service in a lively and fast-paced environment that provides visitors with a superior dining experience and a desire to return.
Guide guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients, take food and drink orders, assist guests in making food and beverage selections, deliver food to table and cater to patron requests.
Process payments using either computerized point-of-sale system (POS) or accepting cash, accurately counting back change and issuing receipts.
Millar Potter Boat Restoration Ltd, Manotick ON 2005 – 2008
General Labourer
Performed cosmetic refurbishments and repair on boats including sanding, staining and varnishing.
Education
Carleton University, Ottawa ON
Bachelor of Arts, Law and Legal Studies Major – completed 1.5 years of degree program.
St. Paul High School, Ottawa ON, graduated with honours, May 2005
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