Maribeth C Conrad

***** ***** ***’s Drive

Milton, DE 19968

717-***-****

To Whom It May Concern:

I am writing to you to apply for the Outreach Representative. I am very excited about this position as my career has always consisted of reaching out and helping customers, educating them and resolving issues. I worked for the Pennsylvania Higher Education Assistant Agency/American Education Services (PHEAA/AES), right out of school. I worked my way up from indexing forms, training new hires, conducting interviews for potential new hires, to a business analyst liaison between operations and IT department.

I have always worked in the Customer Service field, which consistently involves making appointments for counseling students and parents, working through any issues to ensure positive outcome, creating procedures for new hires, drafting and sending letters, running reports, creating charts, updating databases, as well as keeping updated on policy changes, Federal rules and regulations.

I feel I would be a great asset to your company!

Thank you in advance for your time and consideration!

Kindest Regards!

Maribeth C Conrad

Maibeth C Conrad

25705 Carol Ann’s Dr

Milton, DE 19968

Phone 717-***-****

EDUCATION

Susquenita High School

Business Diploma

Cosmetology Manager License

Yoga Teacher Certification

Personal Fitness Trainer course

Enrolled in Office Administration Degree at Del Tech

Phi Theta Kappa Honor Society member

Alpha Beta Kappa National Business Honor Society member

EXPERIENCE

Financial Aid Technician 6/2014-Present

Del Tech Community College, Dover, DE

- Counsels and advises students about financial aid programs

- Review, process and scan forms received

- Ensure all required documents received and accurately completed

- Maintain procedural instructions for department

- Maintain SEED applications & database

- Process faxes and mail received from students

- Interpret, apply and comply with federal, state and institutional regulations

- Report processing for financial aid

Financial Aid Officer 4/2011 – 3/2014

Keystone Technical Institute, Harrisburg, PA

-Counseled and advised students about financial aid programs

-Reviewed eligibility criteria and application procedures

-Explained costs, indebtedness and financial planning

-Interpret, apply and comply with federal, state and institutional regulations governing financial aid

-Covered receptionist with multi-phone line on breaks and lunch along with days off

Customer Service Representative 4/2010 – 4/2011

Metro Bank Enola, PA

-Provided outstanding customer service and issue resolution

-Responsible for opening, closing, cross-selling accounts and related services

-Interviewed loan applicants, prepared loan documents for closing

-Processed wire transfers

-Answered customer calls and resolved any questions or concerns

Fraud Analyst 2/2004 – 6/2008

Pennsylvania Higher Education Assistance Agency (PHEAA)/American Education Services (AES), Harrisburg, PA 17102

-Compiled and organized information for the investigation of fraud, analyzed fraud referrals.

-Resolved system issues using SQL & Platinum TSO software.

-Prepared correspondence and presentations, designed documents.

-Maintained department database.

-Handled telephone and written inquiries.

-Continually updated training to assist Customer Service department

Business Analyst

PHEAA/AES

-Liaison between Operations and IT departments.

-Resolved system issues using SQL & Platinum TSO software.

-Prepared written documentation regarding system enhancements and/or specifications.

-Prepared monthly statistic reports to VP.

Payroll Specialist 2/2002–/2004

Northwestern Human Services. Harrisburg, PA

-Handled payroll for over 800 employees.

-Received and organized timecards; processed and verified payroll; handled payroll questions

-HRIS system and ADP Payroll Service.

Management Technician 8/1989–6/2001

PHEAA/AES

Duties included all aspects of servicing student loans,

-Processed account adjustments,

-Assisted in developing/testing their Letter writer system,

-Assisted in development of new multi-million dollars system the company converted to

-Trained new hires, monitored customer service calls to ensure quality,

SKILLS

Microsoft Office Suite, Microsoft Project, Adobe Acrobat, SQL, Platinum TSO Software, Internet/Intranet, Lotus Notes

ADDITIONAL TRAINING

Pathways to Career Success

Professional Impressions

Advanced Interpersonal Skills

Effective English for Business Writing

Team Grammar

Achieving Communication Effectively

Dealing with Difficult People

Project Management

Transition from Operations to Management

Management classes at Metro University.

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