ABY JOHN

**** ******** ******, *********, ******

705-***-****

adbrl4@r.postjobfree.com

Soft Skills:

Strong motivational and leadership skills . Effective communication, management and Interpersonal skills

Team player with an ability to grasp new things quickly

Highly organized with the ability to manage time and targets

Adaptable to required work situations

Dedicated towards work and hard working with ability to do multi-tasking

Educational Qualification:

Post Graduation in Human Resource Management (2018-2019)

Georgian College, Barrie

Diploma In Hospitality And Resort Management (2017-2018)

Georgian College, Barrie,

Bachelors In Hospitality And Hotel Administration (2012-2015)

S.R.M College,Chennai,India

Experience:

Director of Houskeeping, Delta Marriott Village Suites, Whistler (May 2019- present)

oMaintaining consistent flow of communication among 40 employees and maintain effective relationships with supporting departments.

oEnsuring that sufficient staffing is present to meet daily business demands.

o Responsible for effective colleague planning, selection, training and development.

o Approaching all encounters with guests, colleagues and members in a professional and personalized manner while leading and coaching the team to do the same.

o having a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient hotel operations.

o Overseeing inventory levels pertaining to supplies, chemicals, and linen.

oForseeing forcast and helping in preparing budget

oOverseeng Labour,maintaining expenses,productivity and helping to create annual budget

o Completing projects in a timely manner as required by the General Manager.

o Senting reports to maintaince to complete the maintance in rooms

oInspecting vip rooms and give feed backs to the employees

oEnsure a safe working environment is maintained at all times and that all colleagues are committed to working safely.

o Responsible for assisting in preparation of the annual Housekeeping budget and capital plans.

o Ensure monthly forecast for Housekeeping is accurate and on target.

oMaintain consistency in accordance to Delta Marriott Standards.

o Coordinate renovation projects and preventative maintenance in guestrooms and public spaces with the Chief Engineer.

o Ability to organize and follow through with outside contractors.

oEnsure the necessary resources, functional tools and equipment including linen is readily available.

o Execute labor standards and productivity in line with hotels target.

o Responsible for overseeing the ordering, inventory and purchasing uniforms.

Assistant Exective Houskeeper, Deerhurst resort, Huntsville (2018 Nov April2019)

oManaged 120 Houskeeping staff, 10 Supervisors and Laundry facilities

oRecognizing and greeting all guests and hosts first

oAbiding all the policies and procedures as set out in the Colleague Handbook and other applicable policies.

o adherening to the appearance and grooming policy.

oAsssisting Executive Housekeeper in Monthly inventory and orering itemswithout exceeding budget

oManaging the performance of the Room Attendants using the Progressive Corrective Action tools

oReviewing incoming resumes, scheduling interviews, maintaining recruitment template, attending and representing Deerhurst at required career fairs .

oCoducting weekly Supervisory meeting

oConducting Monthly Perfomance management check

oConducting Room Inspection

oSchedulding Room Attendants shift

oConducting quality training for Supervisors

oMonitering the Shift of labour forces as per the budget.

oMaking Sure Payroll is done

oHiring and training

oReporting defects in rooms and public areas and follow up on resolution

oEnsureing found items are logged and secured.

oImplemented opportunities for quality Team Building.

oAttend all training sessions and meetings as and when required.

Housing Manager, Deerhurst Resort, Huntsville (2018 Nov-May2019)

oManage all aspects of the housing department

oManage housing staff and operations

oManage housing budgets and expenditures

oPrepare funding applications and reports

oimplement and administrate the Housing and Maintenance Policies and Procedures

oCommunicate with government and funding agencies

oManage all housing units

oWork collaboratively with all related departments and the Housing Committee

oPrepare, manage and maintain an effective rental program and other programs

oPrepare, manage and maintain an effective maintenance program

oAnalyze past and current operations and provide recommendations

oMaintain a database of all units and activities

oAttend meetings as may be required

oPreparing schedule for 40 employees acoording to the business needs

oMaintain the invoices after ordering supplies and submitting to the accounting team

Manager On Duty, Deerhurst resort, Huntsville, Ontario (july 18 –Nov)

oProvided exceptional and professional service to our guests and team members

oWorked close with the Food and Beverage and helped them in Mentoring,coaching and team building

oEnsured all areas of service including Food and Beverage, Guest Services, Housekeeping, Maintenance, Recreation and Golf are meeting and/or exceeding the guest’s expectations by working with the leadership team and associates

oCompleted daily reports for Room Division Director summarizing the highlights of each day.

oCompleted multiple tours of the resort property, observing operations and assisted when required.

oEnsured the well-being of our guests and team members by being alert to and reporting potential hazards

o Made responsible decisions and develops recommendations for effective problem solving

oCommunicated relevant information and observations to appropriate departments regarding hotel operations, and the guest experience for both individual and group contacts

o Participated in communication meetings and supports all members of the resort’s leadership

oRecognizes and acknowledges VIPs and is proactive in meeting their needs

oBehaves in a manner that demonstrates environmental commitment and ensure the resort abides by its commitment to the environment

Catering Manager, Deerhurst resort, Huntsville, Ontario ( Sept 18- Nov18)

oPlanned menues in counclting with the Eecutive chef

oUsedDelphi software effitiently

oEnsured the health and safety regulation are strictly observed and rcorded

oMonotered the quality of the products

oOrganized events according to the given budget of different groups

oContacted groups and arraged everything in timely manner

oCordinated the guest expectation with Kitchen,Food and beverage, front desk and House keeping

Lead Banquets Server, Deerhurst Resort, Hunstville (2017 Oct- 2018 June)

Banquets Server, JW Marriott The Rosseau Muskoka Resort (2017 Feb- Sept)

oPrepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils

oProtect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies

oHelp patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions

oStay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.

oTransmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests

oMaintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs

oProperly open and pour wine at the tableside

oConclude dining experience by acknowledging choice of restaurant; inviting patrons to return

oObtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons

oContribute to team effort by accomplishing related results as needed

oProvide welcoming phone greeting and following Guest ordering procedures

oConvey menu information over the phone to Guests and give accurate estimate of delivery time

oPerform basic cleaning tasks as needed or directed by supervisor

International Student Recruiter, Greenline Counsultency, Barrie, Ontario (2016-2018)

oCounceling International Students for the right program

oHelping them to file applications for visa,admissions

oHelping to arrange accommodation

oHelping to understand the student about Canadian Culture

International Student Ambassador, Georgian College, Barrie, Ontario (2018-2019)

Assisting with International Students

Guideing to right courses

Clarifying Student questions

Greeting Students and making them comfortable

Front Desk Executive In Flora Creek Deluxe Hotels, Dubai (2013 Dec 2014 June)

oMaintained optimal room position and occupancies to generate maximum hotel revenues.

oLiaised with hotel guests to create goodwill.

oCollaborated with travel agents, charters and sales offices in connection with guest reservations.

oPerformed all activities related to customer receivables

oHelping Front desk agents in Check In and Check Out if needed

Food and Beverage Attendant In hyath, Hilton, Marriot (2012-2015)

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