Key Skills & Knowledge

STRATEGY:

SCRUM/Agile Methodologies

Project Management/Business System Analysis

ITIL Framework

Healthcare Management

Technical Skills:

Knowledge of Scrum/Agile Methodologies and practices

Knowledge of Project Management methodologies, techniques, and tools

Knowledge of Information Technology applications and systems processes

Knowledge of ITIL management techniques

SOFTWARE: Rally, Jira, Salesforce (CRM) MS Project, Microsoft Office, Microsoft Outlook/Exchange, Microsoft SharePoint, Visio, Data Analytics, SQL Reports, Tableau 9.5, 10, and Lotus Notes Domino

Methodologies SoftwareTools: Atlassian Jira, (Scrum, Kaban, Agile and DevOps) and Rally

Methodologies:

Waterfall,Scrum/Agile

Professional Highlights:

April 2019 - Present: Jack Schroder and Associates, Independent /Medicare Benefits Advisor

●Provide guidance to Medicare Seniors (sixty-five and under to help them better understand Medicare health insurance benefits, compliance, laws, and guidelines

●Provide Medicare Supplement and Medicare Advantage Insurance plans to the Medicare-eligible

●Deliver applicable business artifacts for business requirements document, functional requirements, use cases, wireframes, report mockups, dashboards, and process workflow design

●Assist clients with Healthcare Products Medicare Part A, B, C and D, Medicaid, PPO, POS, HSA, Dental, etc.

●Manage the end-to-end business work plans and milestones

●Facilitate and lead core working sessions

●Monitors system implementation ensuring user satisfaction is comfortable with being hands-on in support of implemented solutions

●Maintains an exceptional relationship with clients (Aetna, Humana, UnitedHealthcare, and Cigna).

August 2018 - December 2018: Aon/Randstad, Business Analyst (Contract position) Medicare Open Enrollment

●Develop healthcare knowledge with cross-functional business and technology team members

●Assist and develop Healthcare product knowledge via the project lifecycle

●Develop and document business requirements to be used by the software development/delivery teams

●Oversee business test cases utilized by the QA team to ensure that solutions meet the original business requirements

●Identify issues, structure and conduct necessary analysis that concluded solutions for certain risks

●Work with technical team on user stories as needed ATDD, TDD, and BDD via continuous integration testing paring, and automated testing follow up on the assigned task, take full ownership of tasks

●Assist Medicare agents with technical and enrollment issues

June 2017 – August 2018:Salem Staffing /Informis Health Solutions: Chicago, IL Project Lead Benefits Advisor/ScrumMaster

●Perform business justification analysis for business projects utilizing Agile/Scrum methodologies

●Overseer of project workflow management for Healthcare technology development projects

●Composed comprehensive Healthcare documentation requirements according to the company’s business processes

●Coach and led multiple scrum teams to adhere to the Scrum and Agile practices and methodologies

●Collaborated closely with Product Owners, major stakeholders, and Scrum team to ensure that project requirement is aligned with the major project goals

●Compose detail and comprehensive Medicare Documentation requirements according to Agile/Scrum methodologies for telesales and customer service call center

●Facilitate core Agile/Scrum ceremonies within the cross-functional teams which include daily stand-up, sprint planning, sprint demo and retrospective meetings, backlog refinement, self-organization, collaboration, iterative development, managing flow, calculating velocity, limiting work in progress, etc.

●Coach and motivated Scrum team(s) in becoming self-sufficient as possible with specifics on the project deliverables

●Oversee Scrum team communications with stakeholders to ensure their project deliverables are met in a timely fashion

●Assist Scrum team members with project impediments to ensure their tasks and sprint increments meet the project quality standards

●Communicate daily with major (internal and external) stakeholders and healthcare vendors

●Work proactively with IT and business teams to analyze, and review project requirements to ensure project issues, risks, and other project deterrents are kept in check

●Recommend improvements and assist changes via Scrum sprints according to the Agile/Scrum best practices that support Product Owner and Stakeholder requirements

●Proactively lead and direct an iterative design review session to identify risks and errors

●Track deliverables and project performance via Jira to ensure that there is a successful workflow for the project processes that adhere to the project value, quality, and constraints

July 2013 - June 2016 Nerope’ Technologies/IDC Technologies: IT Project Manager Consultant

Clients:

Zurich Life Insurance: May 2015 – May 2016 (Contractor)

•Facilitated a large Messaging Migration project of all phases for an email messaging project (Lotus Notes/Domino to MS Office 365 platform)

•Establishes and maintains productive relationships with all levels in the business organization, business function, and external partners

•Work with stakeholders to clarify project requirements, business objectives, and establish the best Scrum/Agile practices for the project

•Analyze business problems proactively for all cross-functional teams to determine resolutions for the root cause of issues or problems that often plague business projects

•Facilitated waterfall and Scrum/Agile methodologies processes for three cross-functional teams

(North America, Europe, and Asia,)

•Facilitated daily scrum ceremonies (daily stand-up, demonstrate and validate sprints, groom Product Backlog)

•Provide guidance to Scrum teams, task, sprints, and impediments

•Interface daily with stakeholders, and other cross-functional teams

•Work with QA team to develop system test plans to ensure quality assurance standards are achieved, and validate before cut-over to production

•Spearheaded a company-shared knowledge-base (for known technical issues and problems)

Resources IT/Prodigy Software: July 2013 – February 2015- Project Manager/Scrum Master (Contractor)

•Coordinated and directed the Messaging Project utilizing Waterfall, and Scrum/Agile methodologies

•Prepared and provided migration documentation for a Lotus Notes Domino environment to Microsoft Exchange Outlook environment

•Developed project plans to identify key resources requirements from third-party vendors tools

•Establish and implemented Scrum workflow processes as well as a coach for all scrum teams

•Coach cross-functional Scrum teams to achieve steady, sustainable sprints, as well as assisted Product Owner, to manage cost and budget

•Worked proactively as a servant leader for the development team to ensure team distractions, impediments are resolved

•Facilitate daily stand-up meetings, agile ceremonies, and manage interdependencies between Scrum teams

•Monitor backlog items to ensure that they are being developed and delivered with the appropriated quality assurance, reviews, and acceptance

•Interface weekly with major stakeholders to ensure team sprints deliverables were aligned with their project expectations

•Worked proactively daily with Scrum team members mitigating migration issues

•Prepared and delivered reports to external stakeholders via Scrum Burnup Chart

•Successfully transitioned the client’s new messaging environment to their in-house IT staff with the expected project criteria

December 2009 – December 2011 IBS: Business Analyst and Project Manager (Contract Consultant): Facilitated a large messaging migration project for a large major steel company in Ohio.

•Gather project requirements as well as access the business environment to ensure that business planned strategies were aligned with the company’s short-term and long-term business goals

•Prepared project documentation, (scope, budget, and project schedule)

•Monitor risks, issues and established a resolution knowledge-base

•Composed detailed and comprehensive requirements documentation according to the SDLC

•Create WBS (Work Breakdown Structure) and workflow diagrams

•Coordinate project workflow processes, to streamline activities, and business processes for team members based on the project procedural rules

•Create and maintain MS Project Plans

•Facilitate weekly meetings with Client and team stakeholders

•Communicate weekly status reports for project team members

•Coordinated and directed the Messaging Migration Project for a migration platforms Lotus Notes 8.5 to Exchange Outlook

•Provided migration assessment, design implementation Led the migration project as well as executed a hands-on migration for over 15,000 users

•Provided technical support, and administer a smooth transition to clients in-house IT staff

Academic Background:

Currently preparing for Scaled Agile Framework Certification (SAFe) Taking certification test March 2020

Currently Preparing for ITIL 4 Certification

SMC (Scrum Master Certification) - July 2019

SFC (Scrum Fundamentals Certification) - May 2019

University of Phoenix - MBA in Technology Management - May 2012

Roosevelt University – BS Computer Science - January 1994

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