BUSINESS SYSTEM ANALYST / BUSINESS ANALYST

Business Analysis Consultant - People Management

SUMMARY

Accomplished Scrum Master and a highly skilled Business Analyst in achieving operational efficiency and increasing revenue in an Industry. A thorough understanding of the Software Development Life Cycle (SDLC) including but not limited to the various concepts such as Requirement Gathering, Experience in the development of Client-Server and Web-Based Applications. Possess a detailed-oriented nature with excellent communication, interpersonal, problem solving skills, and recognized for being a valued team player.

HIGHLIGHTS

●Business process improvement Budgeting

●Forecasting and planning Project Management

●Advanced excel modeling Project Life Cycle

●Cost benefit analysis System Development Life Cycle

●Business systems analysis IS Change Management

EXPERIENCE

SR. BUSINESS ANALYST: Rotary International, Evanston, IL 2017- Present

Working as a Scrum Master within Rotary International. Responsible for managing daily stands and get the updates from the team. Also, responsible for eliciting and capturing end-user technical requirements and translating them into groomed and estimated user stories.

Currently I am managing a remote team of developers and testers in India office. Also, leading the cross-functional team of diverse staff at Rotary world headquarters, working with assorted project delivery staff, and responsible for managing the delivery of technology development and testing team

SR. BUSINESS ANALYST: Opus Capital Markets Consultant, LLC, Lincolnshire, IL 2014-2018

Successfully contributed to process efficiency and potentially revenue growth, executed service delivery Application Development project, achieved over 98% success rate for 2014, 2015, and 2016 projects

Worked on a special project to partner with business SMEs and Compliance team to identify the GAP’s for PRE-& POST TRID changes, and gone beyond requirements gathering to do some high level testing of Loan Estimate, Closing Disclosure, and Compliance rules (specifically related to State and Federal tests) to ensure that additional bugs are identified and resolved

BUSINESS SYSTEMS ANALYST: WELLS FARGO & CO., West Des Moines, IA 2013-2014

Identify gaps in business requirements and document those issues, Act as an internal consultant liaison between client area and technical development team to refine technical processes for greater efficiencies by planning, conducting, and directing the analysis of complex business problems to be solved with automated solutions / systems

Work closely with the project PM to help develop status reports, technical / design / system impacts and other project related communications and presentations

BUSINESS SYSTEMS ANALYST: U.S. CELLULAR, Bensenville, IL 2012-2013

Worked closely with the development team to ensure that they understand the business and functional specifications to develop and implement the changes required to meet the Business specific requirements, also worked with training team to document system scenarios and identify roles impacted and help develop a change management/training plan

Responsible for Provided functional expertise, high level business process reengineering, technical overviews and insight where appropriate

BUSINESS ANALYST: STERICYCLE, Northbrook, IL 2011-2012

Working closely with Sales, Marketing, Finance, Customer Retention, Project Managers and Analyst’s to project, manage the plan

Responsible for Creating Functional and Configuration specification documents including development, documentation, and executive of process/configuration test protocols

ADMISSIONS DATA ANALYST: DeVry University, Chicago, IL 2010-2011

Responsibilities include Run data hygiene reports on all levels to ensure data accuracy, provide ad-hoc reporting as requested. Identified and/or resolved customer data issues and assist data providers in the resolution of these issues. Provides testing and systems support - including researching issues to determine if the systems issues are contributing to the root cause.

CUSTOMER CARE ANALYST: LaSalle Network, Oakbrook, IL 2009-2010

Maintained a 95% customer satisfaction rating in quality care division, resulting in 93% customer retention

Responsibilities include responsible for supporting the customer experience strategy, accomplished by analyzing data across multiple touch points to deliver validated information that provides a fluent view of performance. Was also part of the entire knowledge management experience across department; training, technical skill assessment and permissions, report management and maintenance.implementation customer care business operating procedure.

BUSINESS AND OPERATIONS MANAGEMENT

BUSINESS MANAGEMENT: BUDHRAJA Marketing Pvt. Ltd. 2005-2009

Achieved record sales generating $4.6 million in new businesses in fast moving consumer goods on global basis. Improved labor efficiencies by 10% and improved quality in reducing returns by 88%

Responsibilities include managing of 41 client service sites, management of 182 person global staff and 15 product lines

Operations Manager: The 1 Inc. 2004-2005

Achieved global sales growth of 20% ($500,000 USD)

Responsibilities include team management, global strategic planning and commercial development for national & international accounts.

EDUCATION

Eastern Institute for Integration Learning in Management University (E.I.I.LM. University) MBA in Marketing & Finance Jan 2011

Delhi University August 2001 Bachelors of Liberal arts (B.A Pass)

Maharishi Institute of Information Technology August 2000 E-Commerce (E-Com)

I.E.C School of Art & Fashion September 1999 Fashion Designing & Clothing Technology

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