Erin G. Russell

*** ****** **** ***** *********, GA 30016 770-***-**** adbrhz@r.postjobfree.com

To secure a position as a valuable member of your company that leverages my skills, achievements and ability to lead personnel in a direction that provides superior earnings.

Key Skills

19 years customer service, 3 years assistant manager

Positive work relationships with clients and co-workers

Healthcare software training

Microsoft Office software

Dependable

Dedicated

Accurate

Respond to concerns and inquires in a professional manner

Outlook

Service Pro

Professional Experience

GWINNETT MEDICAL CENTER– Lawrenceville, GA 01/2017-Present

Administrative Specialist Imaging Services at Gwinnett Breast Center

Participates in the overall operation of women’s imaging services at The Gwinnett Breast Center facility. Functioning as a team member to support and meet clerical and administrative needs for the department. All while working at a high speed pace and being efficient work. Daily duties and responsibilities include the following.

Daily systems include Microsoft Office, E-mail, PHS, PACS, E-film,

Reading over Radiologist reports

Answer incoming phone calls and returning voicemails in a timely manner.

Scheduling patients to come in for appointments

Dispersing mail to the correct location within the facility.

Requesting images from outside facilities per Radiologist request.

Digitizing images and uploaded them into the patient’s accounts.

Ordering supplies for the department.

GEORGIA NEUROLOGY– Monroe, GA 06/2016-01/2017

Front office staff

As a front office staff member I maximize my skills daily in a challenging work environment. Multitasking in a professional way and working as a team to help the office run as smoothly as possible.

Manage all incoming patients and waiting room.

Greet visitors, guests and customers as they arrive.

Daily systems include Microsoft Office, MTBC-Medical Transcription Billing, Corp, Sevocity, and LabCorp.

Answering phone calls in a timely manner.

Scheduling new and current patient appointments.

Filling out referrals for appointments outside the office...such as MRI, CT, BONE DENSITY, and Labs.

Verifying insurance for upcoming appointments for patients.

Retrieving referrals if needed for office visits.

Filing paperwork in proper designated area.

Collecting co-payments and balances on accounts.

Working as a team.

Escorting patients to room for visit with doctor.

Taking patient vitals.

Data entry.

PEACHTREE PEST CONTROL– Suwanee, GA 05/2016-06/2016

Scheduling Administrator

A Scheduling Administrator is responsible for making sure my assigned technicians have scheduled routes for each month to provide top service to our valued customers. Other responsibilities include:

Calling customers to confirm upcoming appointments.

Answering phone calls sufficiently with information requested by the customer.

Collecting payments and financial holds from current and past customers.

Entering daily work orders for services that have been completed.

Filing paperwork in the proper area by street address, for easy access if needed for future references.

Creating routes for four service technicians to get to customers in a sufficient and timely manner

Entering time for my four service technicians so they are paid for their services.

Deposit

Closely work with Service Pro, Outlook, and Microsoft Office

GWINNETT MEDICAL CENTER– Lawrenceville, GA 04/2013-05/2016

Patient Access Specialist at Gwinnett Breast Center

Patient Access Specialist is responsible for performing all functions necessary to maintain the efficient workflow of all front office/admissions receptionist duties. Current duties and responsibilities of my role include the following:

Maintains a positive attitude with patients and or physicians and technologist.

Navigates daily and carefully in Microsoft, McKesson, Pathways Healthcare, Relay Health, and Easy Web.

Input accurate information from patients and promptly updating systems for visit.

Collecting and processing payments.

Answering phone calls and delivering them to the correct person or areas within the hospital.

Dispersing paperwork to patients and filing in a secure area.

Working as a team player.

BEAUTY SYSTEMS GROUP– Athens, GA 10/2006-04/2013

Store Associate/Assistant to Manager

A responsible store associate that took on any role that needed to be done with my 7 years associated with the company. As a store that had many turnovers I demonstrated the ability to fill in at a moment’s notice and take charge when needed. Customers were our number one concern and with greeting and making sure they got the friendly and fast service needed to get on with their day.

Acted as assistant manager when manager was out of store.

Provided shelves with adequate amount of products for customers.

Excellent customer service.

Took orders for large quantity items needed by surrounding salons.

Made sure store was clean and arranged in a systematic way.

Assisted in weekly store associate schedules.

Unloaded weekly shipment.

Prepare daily paperwork for yearly audit.

Inventory for entire store.

Operated computerized cash register.

Opened and closed store.

Daily deposit

SILVER SUN TAN USA– Watkinsville, GA 04/2006-10/2006

Sales Associate/Team member

An experienced tanning salon consultant to provide high level of customer service all while assisting customers, accepting payments, and performing other daily tasks for smooth running day.

Attended monthly meeting with all employees to go over any new products or company procedures that would be changed for the month.

Operated computerized cash register.

Retailed all products for the salon to our customers, depending on their needs for the day.

Educated customers on the different levels of our equipment in the salon, along with the safety precautions necessary to take with every tanning session.

Excellent customer service

Team player.

Daily cleaning of salon and office area.

Inventory for products.

Order products.

MONROE MEDICAL AND WELLNESS– Monroe, GA 08/2004-04/2006

Receptionist

As a medical office receptionist I was responsible for basic clerical tasks such as answering phone calls, greeting patients/family members and answering any questions asked in a professional and timely manner.

Kept work area/building clean and professional at all times.

Verified insurance for patient visits.

Collected payments for services.

Utilized skills in Microsoft Office.

Printed and mailed invoices for services each month.

Printed and mailed insurance claims to insurance companies.

Education

Technical Diploma, 2004

Monroe Area High School- Monroe, Ga

Certified Nursing Assistant, 2005

Athens Technical College-Athens,Ga

Medical Billing and Coding Certificate, 2006

Athens Technical College- Athens, Ga

Health Science Certificate, 2015

Gwinnett Technical College Lawrenceville, Ga

References

Furnished Upon Request

Contact this candidate