Feather Jordan

Marketing/ sales representative

Oroville, CA 95966

adbrd3@r.postjobfree.com

530-***-****

I have 7 years of experience in the customer service field, The past 7 years In handling customer's I have obtained knowledgeable skillsets that has allowed me to not only grow in the customer service field but to grow in the company I am employed by. I am determined to make my dream of becoming CEO in the sales industry come to life one day by being employed with a successful company. Authorized to work in the US for any employer

Work Experience

Direct Support Professional

REM Nevada - Las Vegas, NV

July 2019 to July 2019

Responsibilities

• Documented medication changes

• Documented behavioral changes

• Medication administration

• Directed the individuals to complete everyday life functions

• Transported the individuals in the company vehicle to doctor appointments, daycare centers, work and school

Documented progress of the individuals.

Skills used for the position

• Compassion

• Effective communication

• Patience

• Professionalism

• Adaptability

• Capability

• Leadership

• Critical thinking

• Written communications

Crew Member

McDonald's - Fernley, NV

April 2019 to July 2019

Responsibilities

• Cash handling

• Line cook

• Serve customer's at the front register, and at the drive thru window

• Customer service

• Team player

• Professionalism

• Adaptability

• Communication

Cashier

Wendy's - Fernley, NV

October 2018 to March 2019

Responsibilities

• Cash handling

• Lobby tenant

• Line cook

• Customer service

• Put food orders into bags or on trays and delivered the food orders to the customers

• Resolved customer complaints and concerns

• Ensured customer satisfaction

Accomplishments

• The management team/ business owner acknowledged and congratulated me for my customer service skills as well as customer satisfaction.

Skills Used

• Customer oriented

• Professionalism

• Problem solving

• Critical thinking

• Determined

• Respectful

• Responsible

• Adaptability

• Leadership

• Communication

• Mindfulness

• Safety awareness

Maid/Housekeeping

Super 8 Motels - Fernley, NV

August 2018 to September 2018

Responsibilities

• Stock maid cart with new linens, soap and sheets

• Restocked rooms for over night guest's

• Restocked unoccupied rooms guests stayed in the night prior

• Room maintenance

• Changed bed linens

• Assisted guests with questions regarding supplies and prices of their room Laundry attendant

Accomplishments

• Positive feedback from guest's to management

Acknowledged by management for my outstanding customer service skills Skills used for the position

• Professionalism

• Customer service

• Positive attitude

• Effective communication skills

• Customer oriented

• Accountability

• Detail oriented

• Speed

• Accuracy

Associate

Walmart - Fernley, NV

June 2018 to July 2018

• Ensured a positive customer experience

• Performed operational duties

• Processed payments, including sales and refunds

• Accurately and efficiently organized merchandise on sales floor

• Maintenance

• Helped customer's locate merchandise they want to purchase or plan on purchasing

• Answered questions for customer's needs or wants

• Recommended products to customer's

Skills used for the position

• Customer support

• Communication skills

• Adaptability

• Responsible

• Detail oriented

• Professionalism

• Safety awareness

• Problem solving

Entry Level Operator

Panasonic Corporation of North America - Sparks, NV February 2018 to April 2018

Responsibilities

• Line production

• Measurement data

• Disassemble and reassemble machineries

• Documented defective product

• Machine maintenance

• Safety awareness

• Communication

• Machine operator

Skills used for the position

• Mathematics

• Data reporting

• Engineering

• Accountability

• Positive attitude

• Awareness

Order Picker/Packer

Chewys - Sparks, NV

January 2018 to February 2018

Responsibilities

• Use handheld scanner to find location of products

• Product packaging

• Safety awareness

• Professionalism

• Efficient use of time

• Customer demand

Skills used for the position

• Customer satisfaction

• Accuracy

• Mathematics

• Inbound and outbound production

Host and Server

DENYS - Fernley, NV

November 2017 to December 2017

Responsibilities

• Answered telephone inquiries

• Took and packed to-go orders

• Table busser

• Dishwasher

• Communicated orders to line cook

• Cashed out guest's after mealtime

• Cleanliness

• Food safety

• Cash handling

• Credit card processing

• Answered guest's inquiries about the menu

Skills used for the position

• Food handling

• Safety awareness

• Team player

• Positive attitude

• Professionalism

Education

High school or equivalent

Fernley adult education center - Fernley, NV

Skills

• Microsoft office and Microsoft word (3 years)

Links

https://www.linkedin.com/in/feather-jordan-43956915b Certifications and Licenses

CPR

July 2019 to July 2021

Driver's License

October 2018 to September 2025

Assessments

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/uy5t-pjcme5cfsis Composing & Sorting Email — Completed

December 2019

Effectively composing and organizing email messages. Full results: https://share.indeedassessments.com/share_assignment/na8ddi-fzhejjpxk Technical Support — Completed

December 2019

Performing software, hardware, and network operations. Full results: https://share.indeedassessments.com/share_assignment/kwoxrzqxiiw831kh Cooking Skills: Basic Food Preparation — Familiar

December 2019

Preparing food, using cooking equipment, and converting ingredient measurements. Full results: https://share.indeedassessments.com/share_to_profile/ c124e690f24930fd463705bd10eb5e84

Vehicle Maintenance — Proficient

December 2019

Knowledge of vehicles, vehicle maintenance, and repairs. Full results: https://share.indeedassessments.com/share_assignment/ud9jsbervvqy0izi Basic Maintenance and Repair — Familiar

December 2019

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities.

Full results: https://share.indeedassessments.com/share_assignment/n7a5e4254eudhp27 Retail Customer Service — Familiar

February 2020

Comprehending and responding to retail customer needs. Full results: https://share.indeedassessments.com/ share_to_profile/76a73747a8aeeed4962eefe0f61ad101eed53dc074545cb7 Reliability — Proficient

December 2019

Tendency to be dependable and come to work.

Full results: https://share.indeedassessments.com/share_to_profile/ f9de07689157b3ee297bb4f6f7e315f7eed53dc074545cb7

Data Analysis — Familiar

February 2020

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: https://share.indeedassessments.com/share_to_profile/ ac7c0e0d91f6b726ef20572adfc32794eed53dc074545cb7

CRM Skills with Salesforce — Proficient

February 2020

Knowledge of Salesforce objects, fields, and processes. Full results: https://share.indeedassessments.com/ share_to_profile/2a4b6cac91577fb12ea12aeb685498d1eed53dc074545cb7 Basic Computer Skills: PC — Highly Proficient

February 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: https://share.indeedassessments.com/share_to_profile/ df7f16dc095c71c86649f5f29f649bd4eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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