Customer Service Sales
Resume:
Simone Naick
Customer Service
PROFESSIONAL PROFILE
I am an enthusiastic and highly motivated individual who has a clear understanding of the role and responsibilities. Having the ability to provide support for multiple concurrent priorities, I am able to establish, maintain and develop effective working relationships with service users, operational teams, delivery partners and colleagues.
I possess a broad range of technical, personal effectiveness and leadership skills and use rigorous logic and methods to come up with effective solutions to difficult problems. As someone who is comfortable with and able to effectively cope with change, I have a long track record of making best use of any available resources and techniques.
I would like to work for a reputable and exciting company like yours where there will be a big stage for my talents and to further my career in Mater Engineering. Therefore I would welcome the chance of an interview, where we would be able to discuss in greater detail the value and strength I can bring to your already successful company. I thank you for your time and I look forward to hearing from you.
Yours sincerely
Simone Naick
WORK EXPERIENCE
EDGARS
Estee Lauder Counter Manager
May 2014 - Current
Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
Recruit, train, coach, motivate, and develop new and incumbent associates on company policies and
procedures, product knowledge, and personal and department productivity goals
Review and analyse business performance of daily, weekly, monthly, seasonal, and annual sales results
Review advertising calendar and ensure proper execution of events
Communicate credit goal specifics and expectations
Monitor associate productivity levels and provide coaching and feedback
Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs) through delegation to self and staff
Develop and implement business driving events to achieve department goals
Supervise proper presentation, organization, storing, and replenishment of stock
Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals
Alert Sales Manager of needs and concerns of the business and staff
Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs,
customer preferences, and special events
Participate in physical inventory process
Maintain good housekeeping standards
Ensure work area is free from hazards and work in a safe manner
Be in compliance with all hygiene standards
Perform other duties as needed
ID NUMBER
REQUIRED SALARY
+15000
AVAILABILITY
30 Days
Degree in Marketing Management
UNISA
Current
Grade 12 Certificate
Strelitiza Secondary
CONTACT
Durban
adbrco@r.postjobfree.com
Truworths
Elizabeth Arden Consultant (Oct 2013 – May 2014)
Greet customers in a friendly fashion while quickly determining their needs
Recommended Merchandise to customers based on their needs and preferences
Maintained knowledge of current sales and promotions policies regarding payments and exchanges and security practices
Responded to customers questions and requests in a prompt and efficient manner
Engaged with customers in a sincere and friendly manner
Complete all cleaning, stocking and organising tasks in assigned area
Prioritized helping customers over completing other routine in the store
Built relationships with customers increases likelihood of repeat business
Answered all questions regarding the Store and Merchandise
Demonstrated use and care of Merchandise
Helped customers with questions, problems and complaints in person and via Telephone
Stocked shelves and supplies and organised display
Developed positive customer relationships through friendly greeting and excellent service
Trained and served as a peer coach for new Sales Consultants
Foschini
Fragrance Generic (May 2012 – Sep 2013)
Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
Handle all returns courteously and professionally
Sell brand fragrances and related merchandise according to customer service techniques and professional selling skills
Determine customer needs based on personal features and other customer preference related factors
Explain and demonstrate use of fragrances through actual application
Responsible for achieving personal sales goals
Use clientele program to maintain customer profile and contact information to increase personal sales
Be knowledgeable of and perform sales support functions related to POS procedures
Alert Fragrance Counter Manager or GSM of Cosmetics and Fragrances of inventory and other inaccuracies
Attend product training classes and seminars
Ensure proper presentation, organization, storing, and replenishment of stock
Participate in pre-selling and sales driving events to maximize sales
Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
Maintain good housekeeping standards
Ensure work area is free from hazards and work in a safe manner
Adhere to Loss Prevention control and 0compliance procedures
Be in compliance with all hygiene standards
Perform other duties as needed
SKILLS
Ability to work under pressure, also with all types of races and religions
Excellent communication skills (Written and Verbal)
Ability to manage a team
Excellent coordinating skills
Superior Organisational and time management skills
Able to multi task in a fast-paced environment
Able to build relationships and Influence others
Have a thirst for knowledge
Able to independently with minimal supervision
REFERENCES
Available on request
MS Office
MS Word
MS PowerPoint
MS Excel
Internet
Social Media
COMPUTER
Contact this candidate