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Customer Care Office

Location:
Oakland, CA
Posted:
February 13, 2020

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Resume:

Résumé for Zerihun K. Kassa

*

Academic Training

Diploma in Web Design,

Super User For Document Management

ACONEX, Newforma, SharePoint, Procore,

Certificate in Windows System Adminstration,

Linux Server Adminstration, Web Server Tech

& Application, IT Essentials- A+

Affiliations

Since January 2018

Foster + Partners

San Francisco, CA

Sr Document Control

February 2017 – Dec 2017

SDFF & C2SDK

San Diego, CA

IT Support-Volunteer

November 2013 – January 2016

AECOM, Middle East, Qatar

QP District – Ass.QA/QC & Lead Document

Controller

December 2006 – November 2013

AECOM, Middle East, Qatar

Barwa City - Project Admir & Lead Document

Controller

March 2003 – December 2006

AECOM, Middle East, Qatar

Admi Executive, Document Controller &

Secretary

Country Experience

USA, Qatar, Ethiopia

Languages

English, Amharic

Contact

Mobile: +1-619-***-****

E-mail: adbral@r.postjobfree.com

Career Highlights

A document specialist professional with

over 15-years’ experience as Project

Administrator, Lead Document controller,

Quality Assurance, Secretary/Customer

Service, handling various

Administrative/Secretarial works including

dealing with confidential information,

develop/maintain office and filing systems

and other assistance as needed.

Expertise in organize work load and to

manage a filing methods and management

techniques.

Receive, distribute, monitor and log all

drawings and documentation for the project.

Manage, transmit and post drawing

revisions to appropriate documents.

Verify transmittals for every document.

Provide assistance to system users in

locating information.

Perform regular documents audits, as

needed.

Ability to perform tasks efficiently and

effectively with clients and team members.

Ability to solve problems and make

decisions quickly and efficiently.

Time management and strong

organizational skills.

Ability to work under pressure and meet

deadlines.

Experienced in electronic document file

management and web based document

management such as ACONEX, Newform,

Procore, Project wise and SharePoint. Also

excellent for using Microsoft offices.

Ability to refurbishing, troubleshot and

maintenance for laptop and desktop PC,

including installation and upgrades

hardware and software.

Zerihun Kefyalew Kassa

Brings an in depth experience in the field of Document Control and Project Administration with excellence in social, communication and listening skills, open-minded, ability to solve problems, work independently and dedicated approach to lead a team and create a system for documentation and management, possess strong understanding of project document life cycle. Résumé for Zerihun K. Kassa

2

Detailed Experience

Since January 2018

Foster + Partners

San Francisco, CA

Sr Document Control

Foster + Partners is a global studio for

architecture, urbanism and design.

Duties:

Responsible for all document management

cycle from receiving to archiving as lead.

Currently involved for ongoing Apple Park

Project and Ocean Wide Center project.

Maintain QA/QC standard in the project for

all drawings & reports before delivering to

Client.

Register and quality check all milestone

issued by Foster + Partners and sub-

consultant also responsible for delivering

these packages.

Handling all documentation, RFIs,

Submittals, Drawings, Reports, Bulletin,

Specifications and Punch Lists using

document management software

Newforma, Helixproject, Procore and

SharePoint.

February 2017 – December 2017

San Diego Futures Foundations and

Computer 2 San Diego Kids

San Diego, CA

IT Support -Volunteer

The SDFF and C2SDK are a non-profitable

organization with a goal of assisting the

communities.

Duties:

Working in computer for kids and San

Diego Future Foundation in San Diego, 8 –

10 hours a week.

Refurbishing Laptop and Desktop PC, start

from cleaning, testing and replacing

hardware.

Troubleshot and maintenance for customer

computer’s and printer’s.

Performed installations and upgrades of PC

hardware components.

November 2013 – January 2016

AECOM Middle East, Qatar

Asst. QA/QC & Lead Document Controller

Project Description:

The Qatar Petroleum District (QPD) is being

developed by Barwa Real Estate Company and

is located in a prominent location in the West

Bay area of Doha. The project consists of nine

office buildings ranging from 17 to 48 storey

high towers and a high rise hotel tower. It is

proposed that the development will

accommodate all of Qatar Petroleum’s (QP)

Doha based office functions and required

support facilities which approximately total

5,500 QP staff. In order to accommodate

these functions into the buildings, AECOM

have been appointed to undertake

Architectural, Interior and Engineering design

services.

Duties:

Maintain AECOM QA/QC standard in the

project.

Check all drawings & reports before

delivering to Client.

Experienced in coordinating and filing hard

copies and electronic documents for project

Uploading, downloading and transmit

drawings, reports, RFI, letters via ACONEX

for deferent parties.

Ensuring document distribution, both in

hard copy and electronic copy carried out

efficiently to meet the needs of the Client.

Assist the Project Managers as required.

December 2006 – November 2013

AECOM Middle East, Qatar

Project Administrator & Lead Document

Controller

Project Description:

The Barwa City Project has been identified to

cover approximately 370 Acre, located at Abu-

Hamour, Doha, and a residential housing

project consisting of 128 apartment buildings in

different sizes. The houses are classified in

three different types: with up 7 floors. The

Barwa City Project is estimated cost 1.7 Billion

Résumé for Zerihun K. Kassa

3

Duties:

Responsible for all project administration

issues.

Supervisor of administration staff including

drivers, cleaner.

Responsible for all site office staff (over 100

staff) requirements, such as timesheet,

office setup, office supplies.

Supervisor of site office maintenance and

safety.

Update appointment calendar, disseminate

project information through telephone, mail

services and organizing electronic and

digital channel.

Providing information to callers, greeting

and guide visitors.

Maintain databases of project information

for the use of project team and client.

Monitoring the use and maintenance of

equipment and supplies.

Assist in employee orientation.

March 2003 – December 2006

AECOM Middle East, Qatar

Administrator Executive Secretary & Document

Controller

Project Description:

The Project is one of the prestigious projects of

The Heir Apparent Office, where it will be a

source of information and statistics concerning

the country, its heritage, tradition, music and

arts, as displayed through traditional

architecture.

The Cultural Village - KATARA is overlooking

the Arabian Gulf and on 10,656,271 ft2 of land

with 42 buildings with different functions and

infrastructure worth around US$ 75 million.

Duties:

Manage confidential information and

correspondence with the utmost discretion;

Manage all of Director’s telephone calls &

personal diary, processing daily, coordinate

meetings, liaison with Client Office and

Senior Authorities.

Developing and maintain office document

and communication management systems;

Coordinate the monthly property register

and enquiry databases.

Coordinating temporary coverage for office

staff.

General secretarial duties, including copy

typing, minute taking and other duties as

required.

Preparation/calculation of personnel leave

including employees’ overtime and monthly

timesheets.

Responsible for personnel time records,

document transmittals to Clients, interoffice

memos and employees’ rotation schedule;

Assist the Senior Site Management,

Superintendents, Engineers and Contract

Administrators project documentation and

follow-ups related to personal

administration, inventory, and office/project

systems & policy.

Transmit confidential files.

Maintaining all contract packages and

confidential files.

Use and manage the primary and

secondary computer & networks, including

troubleshooting and maintenance.

Supervise office purchases, supplies &

maintenance.

Training and supervision clerical and

administrative assistants.

February 1997 – February 2003

Ramada Hotel, Qatar

Customer Care Service

Duties:

Receiving customer orders, in person and

by telephone;

Office secretarial administration, filing and

accounting;

Preparation of orders and computer

registration (typing in English)

Advising guests, confirmation and

preparation of computerized accounts;

Maintenance of all requirements for room

service deliveries and computer records;

Provision of secretarial services (typing and

computer set-up) to guests for business

conferences;

Customer welcome and attending to guests

during bar and restaurant service.

Résumé for Zerihun K. Kassa

4

September 1996 – February 1997

Imperial Hotel, Ethiopia

Customer Care Service

Duties:

Administer and coordinate international

guest bookings, facilitating guest services.

Typing, filing, catering to provide efficient

and effective customer services.

Greet customers, take food orders, bring

food and drinks to the tables and take

payment and make change.

Able to listen and help resolved conflicts

with customers.

Deal with confused or irate customers.

Having patience will help you stay polite,

even in stressful situations.

June 1995 – September 1996

Axum Hotel, Ethiopia

Customer Care Service

Duties:

Administration and customer services.

Responsible for supervising front desk,

watchmen and bar staff.

Act as travel agent liaison - visa and flight

confirmations, accounts preparation, health

calls, typing, and filing translating of

Amharic to English and acting as Hotel

interpreter for overseas guests.

April 1994 – October 1994

Ghion Hotel, Ethiopia

Customer Care Service

Duties:

Scholarship awarded for six months

advanced intensive training with one of

Africa’s Premier Hotels.

Duties involving customer care, reception,

silver service, catering operations, orders

and purchasing, computer registrations.

Involve in emergency planning, typing,

filing.



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