Engineer Manager

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Eya Bel Hadj Ali

Bachelor Engineer in IT & software development

Logistics management

Date of Birth: 31/08/1989

Nationality: Tunisian

Address: Doha Qatar

Email:**********@*****.***

Phone:+974-******** / 31 130899

Visa: Family visit visa

Tunisian Driving License

Experiences

Arabic Call center Agent

Planet Medical Center PMC – Qatar – December 2019, February 2020 Schedule appointments for new and recurring patients based on Physicians and services availability. Registers new patients and updates existing patient demographics by collecting detailed patient information Call patients to remind them of upcoming appointments. Registers all patient required details in the health book Maintain tidy work area

Receptionist

Cocorico Nursery - Qatar – September 2019

Greeting and welcoming childrens and parents

answer, screen and forward incomming phone calls

Prepare invoice and Receive payments monthly

SALES

Oriflame Sweden cosmetics - Tunisia – January 2019, August 2019 Selling online cosmetics products

Delivery quickly selling products to customers

Shipping, Logistics and Billing Service (Sea &Air freight & land transportation) Medilog Tunisia (Freight forwarder & logistics) - January 2015 - August 2019 Export Services: Booking requests (MAERSK, MSC, CMA CGM, DHL, Airport freight…), Submission of shipping instruction, BMQ, VGM, Tracking shipment, release goods (Telex release /OBL / Waybill) Import Services: Arrival Notice Management, Check manifest, Release of good Issuing bills, receipts and invoices

Receiving and sorting incoming payments

Managing the status of accounts and balances

Executive Secretary

Medilog Tunisia (Transport & Logistics) - August 2013–December 2014 Receive and replay telephone messages and fax to concerned person Photocopying and printing various documents

Prepare agenda

Welcoming visitors

Schedule meetings and arrange conference rooms

Coordinates office management activities

Nursery receptionist

Al Oukhouwa Nursery Tunisia – July 2011 –December 2011 Smiling, Greeting and welcoming childrens and parents answer, screen and forward incomming phone calls

Prepare invoice and Receive payments monthly

2/2

Project of Final Assessment

Central Pharmacy of Tunisia (PCT) – 08 February 2011 - 05 June 2011 Development of an application “Stock valorization” Information System - Training

Hedyl System Center (HSC) - Tunisia – 13 January 2010 – 07 February 2010 Development & management of IT services

Billing Specialist - Summer internship

Industrial Home complex of products and paper (CIPAP) - Tunisia - February 2009, March 2009 Preparing invoices

Patient registration - Training

Ben Arous Regional Hospital – Tunisia - 12 January 2009 – 07 February 2009 (1 month) Greets Patients and answer they questions

Enters patient imformation including insurance into management system effeciently and without errors Skills

MS office: Word, Excel, Access, Outlook, PowerPoint

Procedural programming: C, Pascal

Object oriented programming: Java, VB.Net, J2EE

Web programming: HTML, CSS, XML, Ajax, Ext-JS, PHP

Database: SQL Language, BD Administration

DBMS: MySQL, Access, Oracle

Data ware house: Talent

Multimedia: Photoshop, Flash

Systems: Ubuntu: (installation, use)

Sinda,Tunisia trade net (TTN): Costums System

Costumer service attitude

Knowledge of IT operation systems

Good organizational skills

Administrative writing skills

Good teamwork

Time management

Self Motivate, work under pressure

Strong communication skills

Problem solving

Education

Bachelor degree in Computer Systems and Software - ISET- Rades-Tunisia September 2008 – June 2011

Baccalaureate Computer Science - School “Ibn Mandhour”, Tunisia September 2007 - June 2008

Training

Skin Car Routine

You & Yours Beauty

Present to clients the product

Answer question / inquiries from the customers

Explained how to clean and take care of skin and suggested skin care routine Cleaned clients skin (with cleansing, toner, gel, serum, face mask, eye cream, day cream) Languages

English (read, written, spoken) French(read, written, spoken) Arabic (mother tongue) Interests

Swimming Music Travel

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