George Libby Senior Business Analyst/Project Manager

Email : adbr8u@r.postjobfree.com

adbr8u@r.postjobfree.com Libby Linked In 713-***-****

Results-oriented, innovative professional with extensive experience in system engineering and high-level project management. Analytical expert skilled in successfully navigating through periods of accelerated growth and change, optimizing technical operations to meet and exceed customer needs. Collaborative communicator continually focused on building relationships and promoting synergy across business lines to drive positive change, cohesive, and enhanced profitability.

Areas of Expertise include:

Process Management

Data Collection & Analysis

Project Management Office (PMO)

Project Management

Quality Management

Operating Systems & Environs

Ignite Innovation and Change

Strategic Planning & Modelling

Problem Resolution

Waterfall Methodology

Staff Training & Mentorship

Systems Optimization

Agile Methodology

Project Planning

Vendor Management

Change Management

Software Development Life Cycle

Enterprise Software Management

Information Technology

Video Streaming Technology

B2B System Administration

Technical Skills include: MS Project, MS Word, MS Excel, MS PowerPoint, Office 365, Power BI, ERP, Google sheets, Visio, JIRA, Confluence, Azure, Amazon, AWS, Cisco Networking, AppDynamics, Tableau, PowerShell, SCCM, Security certificates and patches, IPTV applications and servers, Windows servers, Linux servers, MS SQL servers, B2B Sales

Professional Experience

Verizon Irving, TX 2019 to 2020

Senior Business Analyst/ Project Management 2019 – 2020

As a member of Verizon Wireless Global Technology Solution Group Management Team, conducted end to end management of multiple large projects for Wireless applications. Delivered PowerPoint reports to upper level management Managed Quality Requirements for development and testing for new devices and accessories in the 5G environment.

•Responsible for all aspects of project/program management working in an Agile environment with release and iteration planning, grooming user stories for all impacted application,Tracking and closing critical issues in JIRA. Identifying key Onshore and Offshore engineers necessary for project development and testing.

•Spearheaded the Global Delivery Model project to determine resource estimates for all customer experience application teams. Developed a sizing chart to be used to determine how many full-time employees needed for 30/60/90day forecast using user story points and project priority rankings.

AT&T Irving, TX 2007 to 2019

Professional Technical Project Management 2013 –2019

As a member of AT&T Entertainment Group’s Project management Team, conducted end to end project management of large or multiple large projects for Mobility and Broadcast Operations. Managed Quality Resources for all processes and practices for all changes in the video environment

Key Accomplishments:

Contribute as a team leader and directed individual projects including database backup and restoral, cloud DVR production build out and oversaw completing projects within allotted timeline and budget. Created and delivered status reports for senior and executive level managers and clients.

Responsible for all aspects of project/program management associated with the implementation of the Open Video Cloud DVR Database project. Identify key internal/external stakeholders necessary for project completion and develop overall strategy for execution of high value projects.

Developed the project scope and objectives, guide activities of a project team including delegating tasks to team members, identify resources, and establish a timeline for deliverables. Conducted project meetings and was responsible for project tracking and analysis. Ensured adherences to quality standards with MOP reviews to stay on track with project deliverables.

Lead the integration of vendor tasks and tracking and review vendor deliverables.

Recognized as subject matter technical knowledge within a discipline and sound understanding of ATT technologies.

Professional Network Support Manager 2007 to 2013

Effectively served in a team member and leadership capacity on six high-functioning teams, Team charter included the resolution of technical challenges of a 24X7 Fault management team indiverse product environments; Tier 3 systems support for U-Verse ad insertion; monitoring the customer experience in streaming applications; corporate installation and upgrades and curriculum development to facilitate internal training.

Key Accomplishments:

Under significant pressure, resolved a technical issue in a network release that extended U-Verse server lifecycle, eliminated and condensed clustered servers in 62 cities with a translated savings of $580K for the upgrade activity.

Spearheaded technical solutions projects for the Video Operations teams including; Lifecycle, Live services, Applications, Video on Demand, Fault Management, Network Core and Site Operations.

Developed a new procedure for Operating systems updates of 12K servers installed across 62 cities nationwide reducing the work time by 66%which translated to a savings of $880K a year.

Directed the resolution of hardware and operating system problems with over 12K Windows servers, as well as Storage Area Networks attached to 1,800 database cluster servers.

Upgraded the Microsoft Media Room application including new Video Head Offices for production, blackout certifications, SDP connectivity, provisioning test customers, updating channel maps and installing RDP applications.

AT&T Houston, TX 1996 to 2007

Regional Manager Technical support(RTSG) 1996 to 2007

Fully supported, configured, maintained and upgraded telecom and network switches in 5 state southwest region. As an RTSG manager, earned increasing levels of responsibility based on subject matter expertise and recommend optimizations based on observations and troubleshooting.

Key Accomplishments:

Responsible for coaching, resolving issues and serving as a liaison between subordinates and upper management.

Provided Tier 2 technical support and leadership for the National Surveillance Analysis Center (NSAC) technicians and the Central Offices monitored by the Houston NSAC.

Lead outage conference callsto resolve complex customer facing issues in the region. Additionally, authored the center objective and performance standards polices, ensuring technicians compliance.

Achieved ISO 9000 auditor certification and authored numerous ISO procedures.

Military Experience

United States Army, Avionics Technician

United States Marine Corp, Tech Maintenance Diagnostic Lab

Education, Professional Licenses, Accreditations, and Memberships

Westminster High School – Graduated 1983 Westminster SC

MCSA, MCSE, MCDBA, MCTIP-SE and MCT

Agile PG/PM/CSM, CSP, SAFE Certification

6-Sigma White, Yellow, and Green

ISO 9000 audit team lead certified

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