Anne Fleming

Sweeney

IT SUPPORT SPECIALIST/

SUPPORT ENGINEER

*** *****. *** ****

Valparaiso, IN 46383

219-***-****

adbr75@r.postjobfree.com

Employment Objective

Seeking a challenging position in the Computer Industry and or Medical Field with a progressive company with the opportunity to utilize my talents and have means to advance

Highlights

Tech Systems: Nov. 2018- Present

Mobile Device Engineer ArcelorMittal- East Chicago

.

Artech: Sept 2018- Nov. 2018 IT Support specialist

IBm at BP Whiting, IN

Troubleshoot computers & software, help desk, reimage computers, install programs & do updates as needed.

McShanes: March 2018 – July 2018 Network Engineer

Troubleshoot computers and repair, Trouble shoot network issues, re-image computers, install needed updates, check on network security, update malware detection. Improve Customer relations

Four Winds Casino

Oct. 2017 – March 2018 IT Support Technician

Reset passwords, work with Active Directory, image computers & POS devices,

Answer Helpdesk calls

Pinnacle of Indiana

May 1, 2017- July 27,2017 IT Support Specialist

Computer Skills:

Software: Windows 7/8/10, DCAT certified, Intronis Certified, ConnectWise, I-Backup, Unitrends, MS Office Suite, Familiar with Manufacturing needs for IT.

Knowledge of SCCM.

Ability to use AD tools.

Knowledgeable of Blackberry tools and setting up Blackberries.& Iphones

Knowledgeable of Office Products.

Experience in installation of diverse set of software.

●MMD & iTunes: managing mobile devices, locations & restriction of apps & installs or photos.

●Basic AS 400

●Working knowledge of Blackberry and smartphones

Hardware: Asus, HP, Dell, IBM, Compaq, Gateway, Macintosh, Sun, Sony, Samsung etc.

Certifications:

●CompTIA A+

●CompTIA Network +

●CompTIA Project +,

●Security + & studying for Microsoft Server 2012 & CCNA

●DCAT certified (Datto), Intronis certified level 1 & 2

Employment:

Tek Systems: ArcelorMittal Nov. 2018- Present

Mobile Device Engineer

Trouble shoot & set up mobile devices IOS & Android

Process mobile phone requests,

ship out PC’s laptops, monitors.

Customer service to ArcelorMittal employees for the phones & sometimes PC’s.

Suggest optimization of Mobile device providers

IBM: BP Whiting Refinery

IT Support Specialist Aug. 2018- Nov. 2018

Reimage computer

Install approved software

Troubleshoot computers

Replace hard drives

Intermediate computer skills to include Microsoft Office 365

Install and configure software for users

Install operating systems, various add-ons

McShanes/Des Plaines office Equipment

IT Field Service Technician March 2018- July 2018

Repaired & troubleshooting computer

Network troubleshooting

Experience with Windows servers, desktop products and Active Directory, Domain Name Systems (DNS) and Dynamic Host Configuration Protocol (DHCP)

Demonstrated working knowledge of current communications devices and protocols

Excellent written and verbal communications skills

Basic computer skills to include Microsoft Word and Excel

Install and configure software for users

Install operating systems, various add-ons

Four Winds Casino

Oct. 2017 –Mar 2018 IT Support Technician

●-Reset passwords, set up AD privileges, installed various programs, identified and resolved technical issues with computers and POS.

●-Maintained computers, servers, performed nightly audits

●Set up computers with needed software

●-Worked with VMware, Exchange, Office 365, Carbonite, Symantec, Track it.

●Highly analytical and Process oriented.

●-Self-starter, displaying the ability to acquire new skills and work with different technologies.

●Served staff’s IT questions and needs.

●-Excellent Communication (both written & oral) and presentation skills

●Itune: access to control mobile device location & usage

Pinnacle Adv. Software Solutions of Indiana:

IT Support Center Specialist 4/2017 – 8/2017

●Install operating systems, various add-ons. Monitor and provide phone support to users’ desktop/laptop computers, printers, and audio/video devices, responded to helpdesk tickets using ConnectWise.

●Maintain computers, servers, verify backups, maintain backups and screen shots with Datto

●Removal of adware/spyware and Trojans using virus scan and spyware removal software, performing routine maintenance on systems installing patches, hotfixes and updates

●Provides excellent customer service while promptly responding to inbound help desk telephone calls, e-mails and tickets

●Identifies, researches and resolves technical issues whiles providing day-to-day support to all users including: desktop support, computer systems, internet, servers, databases and network access, phone systems, local and network printers, wireless technologies, software updates, etc.

●Documents, maintains and updates standard operating procedures

●Other duties as required

●Experience with Windows servers, desktop products and Active Directory, Domain Name Systems (DNS) and Dynamic Host Configuration Protocol (DHCP)

●Demonstrated working knowledge of current communications devices and protocols

●Excellent written and verbal communications skills

●Basic computer skills to include Microsoft Word and Excel

●Ability to work independently and multi-task

●Conscientious team player and customer service oriented

●Excellent critical thinking and problem-solving skills

Robert Half Technology

Pinnacle Hospital: IT Technician/ IT Assistant Director 10/2016 -2/2017

●Repair computers, resolve computer & printer issues, create needed connecting cables

●Set up & refresh computers, assist in configuring routers, switches & firewalls

●Verify functionality of printers & computers, monitors, produced 100% PC compliance for HIPPA

●Organize working and non-working devices, repaired PC’s,

●Installed Ethernet wall ports

●Installed programs and dealt with vendors of these programs to keep the system in compliance.

●Respond to help desk tickets. Got estimates on new equipment

●Present various estimates to the decision makers.

●Troubleshoot switches and router, set up firewall as needed.

●MMD: program phones for proper access & location of devices.

TST (Tech Service Today) & Smart Source Sept./2016-present

IT Field Technician (on call as needed)

●Troubleshoot and repair computer, networks & printers.

●Verify cable functions, rewire cables, reset cable ends, verify Ethernet outlets.

●Refresh computers and printers, properly dispose of old equipment and containers

Think Tank NTG

Help Desk Technician July/2015 – Aug.2016

●Troubleshoot and maintain business systems and personal computers

●Assemble LAN/WLAN hardware installation/ configurations

●Install and configure software for users

●Install operating systems, various add-ons.

●Monitor and provide phone support to users’ desktop/laptop computers, printers, and audio/video devices, responded to helpdesk tickets using ConnectWise.

●Maintain computers, servers, verify backups, maintain backups and screen shots with Datto

●Removal of adware/spyware and Trojans using virus scan and spyware removal software

●Performing routine maintenance on systems installing patches, hotfixes and updates

●Communicate and share knowledge with helpdesk staff regarding issues, resolutions

●Responsible for performing troubleshooting activities prior to the implementation of new systems, Improved client’s productivity & reduced down time by 28%.

●Established long-term relationships with clients, many repeat customers

AMF IT Consulting & Solutions: IT Consultant May/2012 – July 2015

●guiding small business in improving the IT system and upgrading their software to suit their needs.

●Help design a BYOD policies and train staff in prevention of security social networking breeches, Increases IT security by 25% with small businesses and some small manufacturing companies

●Set up VNC for clients to maintain security for laptops and tablets

AMF Professional Massage Feb 1987-June 2009

Performed a wide variety of massage modalities, with emphasis on deep tissue, sports massage and Swedish massage.

Owner/operator of AMF Prof Therapeutic Massage.

Marketed Massage Therapy, developed Marketing and business plan, set schedule for 1-7 subcontractors, performed bookkeeping tasks for company, Ordered retail and massage supplies.

Contracted services for Valparaiso YMCA and increased clientele by 65 percent. Increased Massages at Duneland Health and Wellness by 35 percent.

Able to motivate others to meet their success potential

Instructed clients in developing a wellness plan both physically and emotionally

Became trained as a personal fitness trainer to improve clients’ wellness goals,

Maintained a great rapport with clients

Hines VA Hospital & Christ Hospital, Paramedic Jan 1984-1987

●Followed proper procedures for taking vitals and charting vital signs along with following standard operation procedures for patient care protocols

●Administered oxygen, proper medication as standard operating procedures required and started IV’s as needed.

●Processed specimens for microbiology lab on Petri dishes and used proper protocols for various specimen types.

●Accurately drew blood on a variety of adult patients, consistently followed proper aseptic techniques

Volunteer Work: 1994 – Present

Hines VA Hospital transporting in-patients, equipment and supplies; Valparaiso Chamber of Commerce as an Ambassador; Valparaiso Kiwanis Noon Club; Valparaiso Rotary; 1996 Olympics as a Massage Therapist and first aid triage; Missionary work in Appalachia region of USA and in New York, Dog rescue groups foster

Education:

Western Governors University Salt Lake City, UT 2014 – 2018

BS IT Administration/ Security

Keller Graduate School of Management Chicago, IL 2011 – 2013

Certificate of IT Security

St. Mary of the Woods College St. Mary of the Woods, IN 1978 -1982

BS degree Business Admin/Management minor Biology

Chicago Institute of Medical Services Chicago, IL 1983

EKG tech/Phlebotomy training

Chicago School of Massage Therapy Chicago, IL 1984-1985

Massage Therapy Certification

Chesterton High School Chesterton, IN Diploma 1978

References:

Martin Stevens: Pinnacle Hosp. Spvsr 219-***-**** or 219-***-****

Margie Stiles: Client 219-***-**** or 219-***-****

Maryanne Krug: friend 219-***-****

Contact this candidate