GEORGE MEDINA

SENIOR OPERATIONS ENGINEER

Email: adbr60@r.postjobfree.com

Phone: 786-***-****

Address: **** ******* **. *******, **. 94602

LinkedIn: www.linkedin.com/in/geomed

PROFESSIONAL SUMMARY

Information Technology professional with over 9 years of experience in workflow orchestration and automation, systems maintenance, network administration, incident management, and customer service. An adaptive collaborator with an affinity for problem-solving equipped with the ability to think critically and creatively. Purpose-driven individual eager to play an integral role in the success of the IT department by providing technical knowledge and implementation, high quality support to employees and customers while skillfully managing and maintaining mission-critical applications and IT infrastructure.

PROFESSIONAL SKILLS

BMC Control-M, Cloud (AWS and GCP), IBM Tivoli Monitoring Version 6.3, IBM Tivoli Common Reporter (TCR), Oracle, DB2, SQL, MySQL, PostgreSQL, Hadoop, Unix, Linux and Windows Administration, LDAP, AD, BMC Remedy, Service Now, Atlassian JIRA, TWS, and Workload Automation Tools. Confident in public settings, Peer motivator, Interpersonal skills, Analytical thinker, Technical writing skills, Quality management and auditing, Thrive on challenges, Welcomes Responsibility, Empathetic listener and articulate speaker, Prioritize and operate proactively, Appreciation of diversity, Excel in multicultural settings, and Ability to multi-task.

PROFESSIONAL EXPERIENCE

Senior Operations Engineer

Macys Technology, San Francisco, CA

09/2018-Present

Completed Control-M environment upgrade from version 8 to version 09.0.18.200 for QA, test and production enterprise management servers, Control-M Servers, and agents.

Led and executed the consolidation of two separate Control-M environments, resulting in better application performance, enhanced workflows, and simplified end user experience.

Perform Control-M EM, server, self-service, GUI, agent deployment planning, design, integration, installation and upgrades across environments.

Implemented and maintain high availability and backups for Control-M environment.

Manage over 3000 Control-M agents across Windows and Unix, Unix Aix, Linux, and Solaris servers. Performing installations, upgrades, patching, and troubleshoot agent connectivity, and configuring agent auto restart upon server reboot.

Collaborated with customers to complete new batch job requests, in addition to managing over 50,000 Control-M jobs.

Implementation, integration and management of Control-M users AD groups via LDAP, user access, and configuration of Control-M security profiles.

Install and configure Control-M modules to integrate with customer workflows including Batch Impact Manager BIM, SAP Business Objects, AFT, database and Application Integrator.

Manage over 200 customized Control-M calendars.

Process Control-M batch New/Delete/Modify requests from application teams as per service requests, including creating and implementing mainframe triggers to and from Mainframe.

Collaborate with customers in creating workflows that trigger Google Cloud, Airflow, and InfoWorks Services, utilizing Python scripts, RESTful APIs and API calls.

Work with different application teams designing jobs flows and resolving scheduling conflicts.

Provide on-call support and training to the Control-M offshore teams, and end users.

Provide detailed Control-M training to team members, offshore support team, and end users.

IT Systems Administrator

NextEra Energy Inc., Florida Power & Light, Miami, FL

08/2011-09/2018

Executed Control-M EM, servers, agents, and clients upgrade from version 6.4 to 8.0.00.500.

Performed Control-M EM, server, self service, client, agent deployment planning, design, installation and upgrades, across Test, Dev, and Production environments.

Managed over 1,800 Control-M Agents across Windows and Unix systems (AIX, Linux, Solaris), and over 15,000 daily jobs.

Planned and implemented Control-M Agent installations across the Amazon Web Services (AWS) EC2 Linux and Windows servers, including database module installations and configurations.

End-to-end support installing and administrating Control-M modules for SAP, Databases, and Batch Impact Manager (BIM).

Planned and implemented the mass deployment of Control-M version 8 clients for all users.

Created, implement, and Maintained Control-M security options by defining users and AD groups with LDAP.

Planned, tested, and managed required firewall rules for the Control-M environment.

Collaborated with application teams to schedule Control-M batch job requests, creating and implementing mainframe triggers to and from TWS.

Provided on-call support for customers and for the Control-M infrastructure, Tivoli Monitor requests, outages, agent decommissioning, agent troubleshooting and resolve agent outages.

Created and managed over 300 customized Control-M calendars.

Provided detailed Control-M training and guidance to team members, and Control-M training to over 350 users.

Managed enterprise monitoring to over 8000 servers utilizing IBM Tivoli Monitoring (ITM) 6.3, including Windows, Unix, Linux, Log File, and Oracle database agents.

Collaborated with application teams to create, design, and implement customer requests for new Tivoli monitors.

Experienced Tivoli Common Reporter 6.3 (TCR) administrator, supporting Tivoli Omnibus Netcool reporting, created custom reports for customers.

Provided network support for application communication issues, including firewalls, port, DNS rules, and application configurations.

Ensured client satisfaction through 100% delivery on Service Level Agreement.

Supported and implemented Disaster Recovery initiatives for both BMC Control-M and IBM Tivoli Common Reporting.

Research Program Coordinator, MARC USTAR Program

Florida International University, Miami, FL

10/2008-09/2011

Minority Access to Research Careers – Undergraduate Student Training for Academic Research (MARC USTAR)

Managed the MARC USTAR program operations as well as overseeing and budgeting the annual two million dollar grant provided by the US National Institutes of Health (NIH).

Prepared and submitted the program’s annual grant renewal request, responsible for funds disbursement, justifications, expense and research activity reports as required by the NIH.

Coordinated admissions for the programs candidates and summer research program applicants.

Developed and directed program recruitment and advertising campaigns, designed, created and managed the programs website.

Intern

NASA/SAIC, Houston, TX

05/2010-08/2010

Internship at Johnson Space Center/SAIC

Served as a member of the ISS Vehicle Engineering Team.

Created web applications utilizing .NET Framework, ASP.NET, CSS, AJAX, SQL and Microsoft Visual Studio Web Developer 2008 in order to generate performance metrics, support, Hazardous Command Tracking and Data Systems Updates.

Learned the SAIC-JSC server architecture and assisted with Microsoft Server 2008.

Produced development and generation of performance metrics.

Supported software Hazardous Command Tracking and Data Systems Updates.

EDUCATION

Master’s Degree

Telecommunications and Networking

Florida International University, Miami, FL

2008-2010

Bachelors in Science

Computer Engineering

Florida International University, Miami, FL

2005-2008

Bachelors in Science

Telecommunications and Systems Engineering

Universidad. Sergio Arboleda, Bogota, Colombia

2001-2004

Cisco Network Associate Program

Miami Dade College, Miami, FL

2010-2011

LANGUAGES

English (native)

Spanish (fluent)

CERTIFICATES

Lean Six Sigma Yellow Belt

Team Kanban Practitioner (TKP)

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