Emma-Joy Chukuka

Los Angeles, CA, USA +1-562-***-****

adbr5d@r.postjobfree.com

https://www.linkedin.com/in/emma-chukuka-07960669/

Education

Master of International Business Aug 2019

HULT INTERNATIONAL BUSINESS SCHOOL — London, United Kingdom

●GE Healthcare Challenge

Bachelor of Science Degree in Business Administration May 2018

CALIFORNIA STATE UNIVERSITY, DOMINGUEZ HILLS - City of Carson, CA

●Concentration in International Business

Professional Experience

Tennessee Hemp Supply — Murfreesboro, TN, USA April 2019 – July 2019

Internship in Strategic Business Growth Research Analyst. Assisted with market research and organizing data.

Analyzed and processed new and already existing data in starting a new online business in Germany.

Facilitated with a team and on-staff doctor in preparing a research paper about THS findings and work

Briefed readers with governmental institutions to get a better understanding of their recognition requirements.

I have assisted with quantitative and qualitative data collection about CBD products and efficacy.

I have assisted in exploring new market strategies.

Pacific Sunwear — Commerce, CA July 2015 – Sep 2015

Retail Associate. Merchandising and sales for a fashion retailer

●Arranged merchandise and supplies on the sales floor and created the window exhibition that made it easy to find in-season merchandise or merchandise on clearance.

●Maintained the cash register and store and also organized merchandise in the storage room.

●Attended to customers when in need.

Johnny Delivery — Whittier, CA October 2012 – July 2018

Office Manager. Specialized in freight management and customer service duties.

Handle incoming calls from customers requiring freight pick-ups from their locations and delivery to different airline cargo depots at the airport.

Corresponded with a variety of other freight company’s via email, fax, and telephone.

Dispatch delivery truck/drivers for prompt pick-ups of freight from customers to the airport for cargo shipment.

Resolved customer inquiries and complaints, billing questions and payment extensions/services when requested.

Resolve upset customers, locates the source of dispute and repair trust.

I tracked weekly freight pick-ups and delivery for supervisors for review.

I sustained composure during moments of displeasure.

Implemented a new tactic that persuades customers to stay with the company, resulting in a 5% decrease in cancellations.

Coordinated travel arrangements – booking flights, transportation, hotels, activities.

Organized office team events.

Additional Information

Work Authorization: US Citizenship

Languages: English (native), Yoruba (fluent), Igbo (fluent), Spanish (beginner)

Technologies: MS Office specifically MS Excel (advanced), Google Docs (advanced), Social Media Tools (advanced), HTML5 (beginner), Adobe Suits (advanced)

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