20+ years Program/Project Management
Resume:
Tugrul Umar, PMP, CLSSGB &
Scrum Master Certified
Williamsville, NY 14221
******.****@*****.***
Linkedin Profile
PMO Program/Project Manager
Professional Summary
Grounded in Program & Project Methodologies & validated across multiple industries from the implementation of enterprise-wide Digital & Cloud Transformation; to delivery of National Defense programs; to leading a startup Healthcare division; methodically planning, monitoring & controlling large-scale complex programs & leveraging cross-functional matrix organizations then driving domestic & global teams by instilling a culture of continuous improvement & sense of ownership to achieve collaborative execution. Throughout this journey, an uncanny ability to digest details necessary to deliver & filter out noise by prioritizing high-value customer-centric solutions for stakeholders evolved.
Skill Highlights
20+ years Program/Project Management
8+ years Organization Change Management
7+ years IT Program/Project Management
PMBOK, AGILE, Six Sigma, SAFe, Waterfall PLC/SDLC
Leadership & ability to Influence, Collaborate & Mentor
Temper Stakeholder expectations & Vendor Management
Define & Decompose requirements, Plan, Budget, EVM Analysis, Risks, Issues, Change, Resource & Schedule Mgmt, Process Improvement & Client Facing Relations
Microsoft – Project, Word, Excel, Visio, PowerPoint, Outlook, Access, Sharepoint, Lotus Notes, Cisco WebEx
MRP/ERP, Clarity-Open Workbench, HP Quality Center
Accomplishments
Workstream Manager of 12 teams leading 250 employees on a $400M Digital transformation & process improvement program
Executed the demise of redundant & fragmented Legacy systems with steps towards a Digital Cloud-First environment
Directed project efforts to contribute to the project plan deployment of 144 applications over a single weekend
Implementation of the transformation key to HSBC’s projected $17 Billion Digital & Productivity expansion strategy
Lead teams thru design, build, test & delivery of Retail & Commercial UX functionality for HSBC US financial services
Work Experience
Program/Project Management Consultant 07/2018 to Present
Guidepoint Global Advisors– Freelance & Continuing Professional Certifications, Training, Buffalo, NY
Consultant for advisory services to firms embarking on transformations & in need of Program, Process or Change Management expertise
Following the planned conclusion of the Greenfield consulting effort, augmented strong Program/Project Management background with globally recognized best practice certifications including PMP, Scrum Master & Lean Six Sigma Green Belt
Active PMI member attending meetings, webinars, seminars & training
Greenfield Program - Channels Workstream Mgr (IT Program Mgr) & Sr IT Project Mgr 02/2016 to 06/2018
Lighthouse Technologies – Consultant for HSBC Bank, Buffalo, NY
Drove multiple global project teams to execute Organizational Change Management of business processes for HSBC Transformation
Investigated/resolved L2/L3 impediments for multiple implementations from MVP Beta & Pilot thru post Go-Live support
Data, Process & Business Analysis & Requirements Gathering / Documentation
SOW Gap Analysis of targeted business & regulatory requirements vs. deliverable functionality
Accountable for all reports of the program budget, scope, schedule provided to Executive Officers of the bank.
Lead Serverless Computing teams including IBM WebSphere, Business Service Layer(BSL) MQ Applications to support HSBC Cloud
Aligned with the Infrastructure team to setup Developer(DIT), System(SIT), User(UAT), Pre-Prod & DevOps distributed environments
Ensured Channels applications could support the legacy demise, account conversion & data migration of 1.4M customers
As the Workstream lead, collaborated with Business, Business Analysts, Architecture & Key Stakeholders up to group CIO Level
Breakdown of Digital backend & Client facing portal Application Workstreams & respective methodologies within my remit;
oDigital – ATM/Debit Cards for POS transaction processing with FIS & FDR & working with ACI to use standard product for all MasterCard BankNet & Visa VisaNet interfaces with Base24 upgrade (Vendor/Waterfall-SDLC)
oDigital - Retail Online Banking- CloudStacks (Scaled Agile –SAFe –Scrum of Scrum teams)
oDigital - Commercial HSBCnet global payments, cash management & trade services (CI/CD Iterative Prod Releases)
oDigital - Mobile Phone Banking (IOS & Android) – Cloud Stacks (Agile-Scrum/Kanban)
oDigital - Avoka Online Onboarding (Vendor/Agile-Scrum/Kanban)
oBranch Product & Customer Onboarding & Client Maintenance (Agile-Scrum/Kanban)
oDigital – Real-Time Payments “RTP” (Agile-Scrum/Kanban)
oBranch Staff/Teller/Call Center Front End & iSeries (AS-400) HUB Back End (Waterfall-SDLC)
oTrade Front End & iSeries (AS-400) HUB Back End (Waterfall-SDLC)
oCall Center IVR & upgrade to Triple-DES Encryption in iSeries (AS-400) HUB (Waterfall-SDLC)
oBill Pay Warehouse – for Billing, Invoices, Invoicing & Payments (Waterfall-SDLC)
Program Manager Entrepreneurship 06/2003 to 01/2016
IMPX, Inc. Williamsville, NY
Established & lead a Global network of partnerships in International Trade transactions
Coordinated & directed all phases of proposals with team members & vendors
Responsible for requirements gathering / documentation; develop/define project deliverables & timeline
Developed Client International Finance Payment methods & utilizing Structured Finance payment options
Developed Business Plan as a pre-requisite to secure credit lines underwritten by US EXIM Bank
Partnering w/Green Tech Finance for turnkey projects with structured financing & EPC solutions for international Wind Farm investors.
Partnering w/Texas Oil Exploration company, developed an investment proposal for China National Petroleum Group, Ltd. (CNPG)
Program Lead for Operations - Managed Healthcare Services 04/1997 to 05/2003
CPS, Inc. - (Acquired by PHS Healthcare) Williamsville, NY & Blue Bell, PA
Executed a multiyear contract w/NY State, lead a Value-Based healthcare division
Hired, staffed, trained, assigned work & managed the performance of staff
Achieved the most profitable division providing value add heath care to NY State regional population of 15,000($35M/annum)
Organizational Change Management of a State-run Health system into a competitive Value-Based Healthcare Program
Conducted quality analysis through risk assessment evaluating bottlenecks & developing solutions for success
Utilized NY state-wide MIS & implemented Utilization Review for Medical Necessity of Primary Care Physician referrals
Led Claims processing team that adjudicated & processed Medicaid & Medicare Physician & Hospital claims
Negotiated, executed & managed vendor contracts with 4 regional hospitals & 60 healthcare professionals
Used MS Project and managed project resources, budget, and schedules.
Executed administrative & financial closeout/divestiture following M&A across multiple states (VA, FL, NY, PA, IL & TX)
PMO Program Manager- Military Telecommunications Mfr 03/1985 to 04/1997
L3 Communications Aydin Corp., Horsham, PA
Promoted multiple times over a 12-year tenor from Operations Program Manager due to strong job performance
As Operations PM, utilized MRP/ERP for material procurement, inventory control & production planning for DOD projects ($75M)
Achieved on time & on budget programs utilizing Work Breakdown Structure (WBS) & Earned Value to calculate EAC/ETC
Assigned to Proposal team for an RFP in need of Subject Matter Expert (SME) applying expert knowledge to the proposal
Subcontractors/vendor management for turnkey electronics & civil works installations of NATO Air Force radar sites
Led offshore teams in delivery & signoff of 2 NATO upgrade programs overseas - $25M & $9M
Worked with the Ministry of Defense to secure $9M in new business through an RFP as well as increased scope of existing contracts
At client request, assigned to Program Manager role for a troubled $225M Mobil Radar program & achieved 1st article acceptance
Headed up Change Management efforts to transform an overseas ISO Mfr division & achieve first article & follow-on acceptances
Education & Certifications
oB.S. Quantitative Business Analysis – Penn State University
oPMP Certification - Project Management Institute (PMI) - Cert# 2559118
oSMC - Scrum Master Certification – (SCRUMstudy)- Cert#733242
oSFC – Scrum Fundamentals Certification – (SCRUMstudy) -Cert# 730866
oLSSGB – Lean Six Sigma Green Belt Certification - (Six Sigma Global Institute) – Cert#14550429
oGraduate Certificate in Project Management – Penn State University
Project Management Institute (PMI) & other Professional Certifications:
oProgram Management – PMI
oMicrosoft Project - PMI
oConsulting – Client Management & Relationships – CPE
oEarned Value Management(EVM) - PMI
oChange Management – PMI
oDigital Transformation
oAgile Enterprise: From Agile Teams to Agile Organization- PMI
oLean Technology-Running Agile to Scale (SAFe)
oJIRA & Backlog/Story Grooming - PMI
oDelivering Value in an Agile World - PMI
oTeamwork Foundations- PMI
oConflict Resolution – PMI
Security Clearances
US DOD Secret/NATO Top Secret (Inactive)
Awards/Recognitions
Ministry of Defense & Air Force System acceptance of a $25M & $9M Implementation
Project Team recognition for the Program Management Leadership of a $225M Program
Organizations
Project Management Institute (PMI Member) ID#5578609
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