Suna Kim

adbr40@r.postjobfree.com 403-***-**** Calgary, AB

SUMMARY

Energetic a year Food Service and Customer Service Representative with 5+ years of experiences resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Highly organized with strong communication and interpersonal skills and thrives in fast-paced and high-volume situations

Able to adaptable, reliable professional who embraces teamwork, but also enjoys working independently

Effective decision-making skills, aimed at ensuring that all project modules and tasks are performed within provided deadlines

EDUCATION

Graphic Communications and Print Technology Diploma Awarded 2018

Southern Alberta Institute of Technology Calgary, AB

EXPERIENCE

Printing Technician September 2019 - December 2019

Identity Ink Ltd. Calgary, AB

Responsible for specific production goals to meet departmental revenue expectations

Operated of Canon Colorado and Arizona 480 large format roll to roll and flatbed

Weeded, masked and cut vinyl graphics production techniques

Printing Assistant to Advertising Assistant July 2018 - August 2019

Associated Grocers Calgary, AB

Designed and printed documents for distribution internally and externally in both color and black & white

Managed inventory of advertising special booking items

Handled details of client payments and maintaining billings for clients

Customer Service Representative March 2018 - November 2018

STAPLES Calgary, AB

Presented provides high-level financial functions related to cash management, balances, and refunds

Served customers in a professional manner, offering strong knowledge of products

File Maintenance & Cashier August 2016 -March 2018

SAFEWAY Calgary, AB

Managed price tagging, product organization and successfully interacted with over 100 customers per shift

Handled over $5,000 in transactions daily, balancing cash and managing front-end operations for efficiency

Supervisor July 2013 - May 2015

Wingchix Edmonton, AB

Interacted with over 70 customers daily offering excellent prompt service and responding professionally to all inquiries and/or complaints

Maintained accuracy and order in a fast-paced team environment

Supervisor May 2012 - June 2013

Super Burger Shelburne, ON

Maintained exceptionally high standards of customer service during high-volume and fast-paced situations

Conducted safety training to all new employees and managed a team of 10 members

VOLUNTEER

Gift Shop (110hr) April 2017- January 2018

Foothills Medical Centre Calgary, AB

Entrusted to handle payment transactions using various payment methods

Made presentations to promote new products and special deals

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