MEGAN A. LEWIS

E: adbqz3@r.postjobfree.com · M: 937-***-**** · Dayton, OH 45403

PATIENT SCHEDULING COORDINATOR

Dedicated patient scheduling supervisor who is able to comprehend and master new concepts and ideas quickly. Possesses the ability to multi-task and prioritize assigned duties in order to complete those duties accurately and efficiently. Applies strong critical thinking skills in order to recognize and resolve problems that may arise on a daily basis.

PROFESSIONAL EXPERIENCE

ALTERNATE SOLUTIONS · Kettering, OH · 2016 – Present

A national leader in the homecare industry

Patient Scheduling Coordinator – Supervisor June 2018 – Present

Responsible for daily supervision of 12 schedulers. Monitor productivity of schedulers and look for performance trends and opportunities for re-education and coaching, escalating to disciplinary action if necessary under the direction of my manager. Serve as a liaison between scheduling and the field staff/clinical team to investigate problems that arise with clinician/patient schedules and determine if scheduling is at fault. Follow up when issues arise with other departments that effect the scheduler’s ability to accurately complete their job. Complete annual evaluations and assist with goal setting and performance improvement ideas for employees. Lead daily meetings to keep schedulers updated on new processes and information pertaining to their job duties. Interview potential scheduling department candidates. Edit and approve time cards and PTO requests. Provide support and back-up to schedulers when needed to help them complete tasks timely. Serve as a liaison between schedulers and the clinical team.

Assisted with development of new hire training manual

Completed courses on The Fundamentals of Coaching (for on and off-site employees), Behavior Based Interviewing, and The Accountability Experience.

Patient Scheduling Coordinator - Kettering, OH · 2011 – September 2016 – June 2018

Responsible for daily management of nursing and therapy schedules of over 250 homecare patients. Managed daily productivity of over 30 clinicians. Completed reports in a timely manner in order to maintain compliance with quality standards. Assisted with training of new hires as requested. Participated in new candidate evaluation through sit-arounds with potential new hires.

KTH PARTS INDUSTRIES · St. Paris, OH · 2007 – 2016

A tier one Honda supplier, stamping and welding the steel frames for several Honda vehicles.

Welding Department Senior Support Staff – June 2011 – September 2016

Responsible for supporting the day to day activities of the welding field office, including 38 Group Leaders, eight section leaders, four assistant managers, two managers and one senior manager. Audited daily payroll reports to prepare for processing. Entered daily production reports and analyzed production errors in order to alert management of efficiency and programming issues. Responsible for originating all purchase requisitions and capital applications, and tracks department spending for budget exceeding $1.5 million. Performed data analysis of equipment efficiency, department expenses, and department safety and quality records in order to track performance trends for monthly business plan and budget presentations.

Through meticulous review of monthly actual costs, saved the welding department over $20,000 during FY15

Assisted with implementation of new production tracking system, resulting in more accurate production records

Created tracking system for operation standard approvals to ensure standards arrive at welding lines more efficiently

Standardized all graphs in budget and business plan presentations for easier data input and more accurate tracking.

Administrative Department Support Staff – January 2007 – June 2011

Responsible for all aspects of corporate travel for every department, including several members of upper management and all corporate officers. This included booking domestic and international airfare, hotel stays, and car rentals; all credit card and expense report reconciliations related to travel; and supervision of all passport and visa applications. Managed company car fleet, overseeing all purchases and sales of company vehicles and scheduling maintenance for manager and officer vehicles. Filed all reimbursements for employee safety apparel costs.

Participated in a Total Productive Management (TPM) project, which resulted in savings of several thousand dollars by reevaluating maintenance schedule of company vehicles

Created tracking system to more accurately calculate and track employee reimbursement of safety apparel costs

EDUCATION

Bachelor of Arts in Communication Studies

CEDARVILLE UNIVERSITY · Cedarville, OH · 2006

TECHNICAL SKILLS

Proficient in Microsoft Office Suite: advanced Excel and PowerPoint · 70WPM typing ability