Customer Service Office Staff

Aug **** - Current

Fort Madison, IA

Apr **** - May 2019

Fort Madison, IA

Sep 1993 - Feb 2018

Montrose, IA

May 1987

West Burlington, IA

Sonya Jill Kester

Professional Summary

I have excellent customer service and telephone etiquette skills. By being respectful, showing consideration and communicating clearly. I am very compassionate and strive to make the callers feel comfortable, allowing the callers time to speak and be heard. During stressful situations I can communicate clearly and calmly. I have a good understanding of the HIPAA law and the importance of keeping confidential information private. Skills

Able to stay calm in very stressful

situations and able to resolve a problem.

Maintains a high level of

professionalism, I am honest,

trustworthy and very dependable.

Experience

Receptionist

Mobile Nursing

Supported the office staff by providing skilled clerical assistance. Greeted every visitor with a friendly smile and an immediate offer of knowledgeable assistance.

Answered telephone calls to provide information, take messages and set up appointments. Bus Associate

Fort Madison Community School District

I rode the bus daily in the morning and afternoon with about 60 students. I was responsible for enforcing the bus rules to maintain a safe environment while transporting the students to and from school.

911 Dispatcher

Lee County 911 Dispatch Center

Received as many as 50 calls per shift, covering the entire Lee County, IA area. Obtained the most important information from callers, including their locations, their current issues and the level of the emergency.

Determined the appropriate response for the situation and dispatched the local fire, ambulance or police service.

Relayed up-to-the-minute information between callers, first responders and incoming personnel.

Education

Secretarial Diploma

Southeastern Community College

2530 Avenue A, Apt 7, Fort Madison, IA 52627

*****.******@*****.***

Ph: 319-***-****

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